Introducing The Microsoft Intune Suite Remote Help

Introduzione alla funzionalità di Remote Help di Microsoft Intune

Speaker: Riccardo Martignon (Microsoft)

Transcript

1. Classified as Microsoft Confidential Introducing The Microsoft Intune Suite Remote Help Riccardo Martignon Cloud Solution Architect
2. Classified as Microsoft Confidential
3. Classified as Microsoft Confidential Today: Organizations still seek to fill scenario gaps… Application management lifecycle Assist employees wherever they are Access to corporate resources for BYOD Improve end user outcomes: reducing IT efforts Enable least privilege access enabling standard users Certificate management …and they’re augmenting endpoint management with 3rd-party solutions.
4. Classified as Microsoft Confidential This approach results in higher risk and cost Vendor management overhead Multiple console complexity Fragmented visibility Degraded performance Larger attack surface We understand and are addressing these needs Maximize Microsoft 365 investment Standardize on one solution Gain complete visibility Converge IT and security operation workflows with a common view Minimize risks tied to 3rd-party integration
5. Classified as Microsoft Confidential Microsoft Edge Microsoft Teams Microsoft Windows Microsoft Graph Microsoft 365 Apps Microsoft Entra Microsoft Defender for Endpoint Microsoft Intune Suite Microsoft integrated value Remote Help Advanced app management Cloud-based certificate management Advanced endpoint analytics Endpoint Privilege Management Tunnel for Mobile App Management Simplicity | Security | Savings
6. Classified as Microsoft Confidential Remote Help Supports: Windows, Android, macOS Support workers anywhere Improve efficiency Mitigate security risks Secure and easy-to-use, cloud-based remote assistance • Trusted help desk support for users • Role-based access controls • Device compliance warnings • Session reporting • ServiceNow incident details • Annotations, chat, and more • Conditional access • Copy/paste of files and text • Launch from Intune 44% of organizations say providing IT support for remote workers is one of their biggest challenges. Source: IDC, Future of Work Survey, March 2021.
7. Classified as Microsoft Confidential
8. Classified as Microsoft Confidential Why not Teams ?
9. Classified as Microsoft Confidential Why not Quick Assist ?
10. Classified as Microsoft Confidential Remote Help ✓ “Enterprise version” of Quick Assist ✓ Linked to your Azure AD Tenant ✓ Protected by Conditional Access ✓ User verification ✓ “Run as administrator” ✓ Role Based Access Control
11. Classified as Microsoft Confidential Remote Help RBAC View screen : Yes/No Take full control : Yes/No Unattended control : Yes/No Elevation : Yes/No
12. Classified as Microsoft Confidential Remote Help Android Samsung Zebra Dedicated Device
13. Classified as Microsoft Confidential What is Windows Autopilot? A cloud-based deployment technology available in Windows 10 Requires Azure Active Directory & MDM to manage and configure devices via automatic enrollment in these solutions at first boot Enables deployment & configuration of devices over the internet
14. Classified as Microsoft Confidential It’s user-driven! Just switch on your device, insert your credentials and… take off!
15. Classified as Microsoft Confidential
16. Classified as Microsoft Confidential
17. Classified as Microsoft Confidential Remote Help Supports: Windows, Android, macOS Support workers anywhere Improve efficiency Mitigate security risks Secure and easy-to-use, cloud-based remote assistance • Trusted help desk support for users • Role-based access controls • Device compliance warnings • Session reporting • ServiceNow incident details • Annotations, chat, and more • Conditional access • Copy/paste of files and text • Launch from Intune 44% of organizations say providing IT support for remote workers is one of their biggest challenges. Source: IDC, Future of Work Survey, March 2021.
18. Classified as Microsoft Confidential Thank you! Introducing The Microsoft Intune Suite Remote Help Riccardo Martignon Cloud Solution Architect