future look like, act like, think like and feel like? Values – What do we really believe in? Promise – What will we deliver on, every single day? Philosophy – What attitude do we have that acts as a guiding principle? Position – Where do we want to see ourselves and where do we want others to see us, in our sector? Engagement Framework – How do we go about engaging with our patients and customers?
believe in the quality of both our services and premises. We constantly strive to be the pharmacy that is recognised for delivering outcomes to patients, and our HLP Campaigns are becoming legendary.
We make every contact count, keeping open to the opportunities that our patients and customers present us with, every single day. Every interaction we have is designed to create word of mouth recommendation
Travel Vaccine Clinics NUMSAS Community Pharmacy Referral Service (CPRS) The Therapy Centre We sold £10k in Therapy Centre Gift Vouchers in December alone!
Trial new services for free – family, friends, good customers etc One person to oversee the service One person to really drive the service – Pre-reg? Engage the whole team How many units do we have to sell to break even? Group B Strep – No Brainer – The right thing to do Talk to other Pharmacists who already deliver the service
to your Wholesalers Look at stocking Niche Products Take on a Pre-reg or utilise your existing Pre-reg more Support the uptake of Repeat Dispensing Look for opportunities outside of the Pharmacy eg local businesses and schools Regularly review staffing levels and make the right decisions based on the needs of the business Have a full Top – Down review of everything you do Talk to the LPC and utilise their expertise and contacts