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Surviving The Funding Cuts

North of Tyne LPC
September 06, 2017
33

Surviving The Funding Cuts

Mike Maguire
AGM & Community Pharmacy Awards
6th September 2017

North of Tyne LPC

September 06, 2017
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Transcript

  1. The Six Compasses  Vision – What does a successful

    future look like, act like, think like and feel like?  Values – What do we really believe in?  Promise – What will we deliver on, every single day?  Philosophy – What attitude do we have that acts as a guiding principle?  Position – Where do we want to see ourselves and where do we want others to see us, in our sector?  Engagement Framework – How do we go about engaging with our patients and customers?
  2. The Six Compasses of Marton Pharmacy • Vision – To

    be the Best Healthy Living Pharmacy in the Country
  3. The Six Compasses of Marton Pharmacy • Values – We

    love making a difference to the lives of the people in our community. We are community focussed, and their Health and Wellbeing is our priority
  4. The Six Compasses of Marton Pharmacy • Promise – The

    Marton Pharmacy Healthy Living Pharmacy Experience will be better than in any other pharmacy
  5. The Six Compasses of Marton Pharmacy • Philosophy – We

    use the Kaizen principle, constantly looking at ways to improve and evolve, while keeping it fun and inspiring
  6. The Six Compasses of Marton Pharmacy • Positioning – We

    believe in the quality of both our services and premises. We constantly strive to be the pharmacy that is recognised for delivering outcomes to patients, and our HLP Campaigns are becoming legendary.
  7. The Six Compasses of Marton Pharmacy • Engagement Framework –

    We make every contact count, keeping open to the opportunities that our patients and customers present us with, every single day. Every interaction we have is designed to create word of mouth recommendation
  8. The NASA Vision  “My role here is to help

    put a Man on the Moon” – A cleaner at NASA (mid 1960s)
  9. What if, somehow, we learned who we really are, and

    then lived that decision – Eleanor Roosevelt
  10. So What Else Can’t Amazon Do?  Flu Vaccines 

    Travel Vaccine Clinics  NUMSAS  Community Pharmacy Referral Service (CPRS)  The Therapy Centre  We sold £10k in Therapy Centre Gift Vouchers in December alone!
  11. Introducing a New Service  6 weeks lead in time?

     Trial new services for free – family, friends, good customers etc  One person to oversee the service  One person to really drive the service – Pre-reg?  Engage the whole team  How many units do we have to sell to break even?  Group B Strep – No Brainer – The right thing to do  Talk to other Pharmacists who already deliver the service
  12. And what else can WE do?  For Independents, talk

    to your Wholesalers  Look at stocking Niche Products  Take on a Pre-reg or utilise your existing Pre-reg more  Support the uptake of Repeat Dispensing  Look for opportunities outside of the Pharmacy eg local businesses and schools  Regularly review staffing levels and make the right decisions based on the needs of the business  Have a full Top – Down review of everything you do  Talk to the LPC and utilise their expertise and contacts
  13. The biggest danger for most of us is not that

    our aim is too high and we miss it, but rather that our aim is too low and we reach it Michelangelo