lots of time • Rotation is larger, slower feedback loop • Too much tribal knowledge/hard to train Next Target Condition 6 weeks from now ❏ Nobody oncall > 84 hrs/week ❏ We have cookies on hand 24x7 Definition of Awesome • Clear expectations • Not reliant on ‘judgement’ • Reduced alerts: < 100/month First Steps • Move to 3-shift rotation • Review playbooks, analzye for ‘judgement’