Cowie

Here's something that'll ruffle feathers: some people are just naturally brilliant communicators, and no amount of training will turn the rest of us into them. I used to think this was defeatist nonsense until I started paying attention to the patterns.
The woman who can walk into any room and have people hanging on her every word? She's not following a script or remembering acronyms from her last workshop. She's doing something entirely different that most communication skills training courses completely miss.