Protecting our Journey to the Cloud

Deck presented at PagerDuty Summit Series Toronto 2017

Presentation describing how batch processing can interfere with our efforts to innovate and to move to the cloud. As well as how PagerDuty will help on this front.

Transcript

1. Protecting our Journey to the Cloud (Hedging our Batch Processing Liabilities) October 26th, 2017
2. Philippe Tremblay • DevOps Lead and Product Owner for an Infrastructure and Platform scrum team of twelve • Over 15 years of experience delivering secure infrastructure solutions • DevOpsDays Toronto Organizer Alumni • Perpetual learner and avid skier 2 Section About Me
3. 3 Section About HOOPP HOOPP (Healthcare of Ontario Pension Plan) is one of Canada’s largest defined benefit pension plans. Dedicated to providing retirement security to more than 321,000 healthcare workers in Ontario. $70.4 Billion in Assets $1.22 On hand for every $1 owed 500 Healthcare organizatio ns choose HOOPP
4. • Liability Driven Investment (LDI) 4 Section Investment Strategy
5. 5 Section Transformation Culture Shift “You build it, you own it” “Agile for everyone” “Self managing teams” Cloud First Strategy Decentralization of Infrastructure and Platforms
6. 6 Section
7. TORONTO Why PagerDuty 7 Ensuring incident notifications are routed and escalated the right resource is key More data needed around incident frequency and response metrics Minimize pain / manual work when distributing operations responsibility REDUCE MTTK IMPROVE VISIBILITY MAKE ON-CALL MORE PALATEABLE
8. TORONTO Current PagerDuty Use Case 8 Incident Incident Incident Incident Incident Custom API Integration Scripts Custom Email Integration Cloud Servers Change Events PagerDuty provides visibility and action-ability into complex monitoring infrastructure • Many legacy or custom-built tools in our stack Phone trees and live forwarding (PagerDuty Live Call Routing)
9. TORONTO Desired Outcomes of our Pager Duty Pilot 9 Moved from team-based to a model that drives more ownership / accountability We wish to align our compensation with the reality of being on-call. This provides us with a transparent and auditable record. Transformations often leave gaps during the transition periods. We see Pager Duty as a flexible tool to reduce this risk. ENABLES “YOU BUILD IT, YOU OWN IT” METRICS BASED ON-CALL COMPENSATION ENSURE INCIDENTS DON’T FALL THROUGH
10. 10 Section Reading List Turn the Ship Around!: A True Story of Turning Followers into Leaders by L. David Marquet The Startup Way: How Modern Companies Use Entrepreneurial Management to Transform Culture and Drive Long-Term Growth by Eric Ries
11. 11 Section Thank You @philtrem2000