Look Who's Talking

Transcript

1. Look Who’s Talking Pablo Cantero @pablocantero http://pablocantero.com 28° GURU-SP - 09/03/2013
2. Why I started with it?
3. We had a problem We needed a phone support 24x7 in case the website becomes unavailable and other possible urgent issues.
6. Solution We decided to use a Communication as a Service (CaaS) to register a fixed phone number in Brazil, which receives a call and redirects it to the developer on duty cellphone.
7. http://www.twilio.com
8. Why Twilio? • No Contracts • Pay as you go • Simple and well documented API
9. Brazilian pricing • To receive a call = 1¢/minute • To make a call = 33¢/minute • To send a text: starts at =1.2¢/message • Fixed brazilian number = 3$/month • Fixed american number = 1$/month
10. Support Roulette https://github.com/phstc/support-roulette
12. Plantão Elo7
13. Call me maybe WebRTC
14. gem “twilio-ruby”
15. account_sid      =  ENV["TWILIO_ACCOUNT_SID"] auth_token        =  ENV["TWILIO_AUTH_TOKEN"] twiml_app_sid  =  ENV["TWILIO_TWIML_APP"] capability  =  Twilio::Util::Capability.new   account_sid,  auth_token capability.allow_client_outgoing  twiml_app_sid   token  =  capability.generate
16. <ul  id="user-­‐list"  data-­‐token="<%=  token  %>"> <%  @users.each  do  |user|  %>        <li>    <%=  user.name  %>  -­‐      <a  href="#"  rel="phone-­‐number">    <%=  user.name  %>    </a> </li> <%  end  %> </ul>
17. <ul  id="user-­‐list"  data-­‐token="eyJ0...">    <li>          Pablo  Cantero          <a  href="#"  rel="phone-­‐number">              +551199...          </a>      </li> </ul>
18. <script src="//static.twilio.com/libs/twiliojs/1.1/twilio.min.js"></script>
19. $  -­‐>    Twilio.Device.setup  $("#user-­‐list").data  "token"      $("a[rel=phone-­‐number]").on  "click",  (e)  -­‐>        e.preventDefault()        if  Twilio.Device.status()  !=  "ready"            Twilio.Device.disconnectAll()            return        $this  =  $  e.target        Twilio.Device.connect  $this.text()
20. $(function(){    Twilio.Device.setup($("#user-­‐list").data("token"));      $("a[rel=phone-­‐number]").on("click",  function(e){        e.preventDefault();        if(Twilio.Device.status()  !==  "ready"){            Twilio.Device.disconnectAll();            return;        }        $this  =  $(e.target);        Twilio.Device.connect($this.text());    }); });
21. Other examples
22. Twilio + Monit = Pingdom Mingdom https://gist.github.com/phstc/5044114
23. #  /etc/monitrc   check  host  localhost  with  address  127.0.0.1    if  failed  port  8080        with  timeout  15  seconds        then        exec  "ruby  /usr/bin/notify-­‐site-­‐is-­‐down.rb'"
24. #  /usr/bin/notify-­‐site-­‐is-­‐down.rb   require  "rubygems" require  "twilio-­‐ruby"   account_sid  =  ENV["TWILIO_ACCOUNT_SID"] auth_token    =  ENV["TWILIO_AUTH_TOKEN"]   @client  =  Twilio::REST::Client.new(account_sid,   auth_token)   @client.account.SMS.messages.create(    from:  "+5511…",    to:  "+5511…",    body:  "Houston  we  have  a  problem,  the  website  is   down." )
25. SMS Forwarding <Response>    <Sms  from="+5511.."  to="+5511...">        Hello  World    </Sms> </Response>
26. Twimlets https://www.twilio.com/labs/twimlets Twimlets are tiny web applications that implement basic voice and text functionality. Think of them as "Widgets" in the web world.
27. Apps which talk • Alerts & Notifications • Rewards • Reminders • System administration • Sales Automation • Bike Sampa • Identity Verification • Security token • Support Roulette ;)
28. Thank you Pablo Cantero @pablocantero http://pablocantero.com