Kate Heddleston, Joyce Jang - Usable Ops: How to make web infrastructure management easier.

As developer tools increase in power, the systems we’re able to build do too. However, with great power comes great...complexity, and the systems we build today are more complex than ever before. This talk is about reducing the complexity of your web infrastructure, and making it easier for developers on your team to learn, use, and manage your infrastructure.

https://us.pycon.org/2016/schedule/presentation/2135/

Transcript

1. Usable Ops
   Joyce Jang
   Kate Heddleston
   

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2. Intro
   Joyce Jang
   joycejang.com
   @_joycejang
   

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3. Intro
   Kate Heddleston
   kateheddleston.com
   @heddle317
   

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4. Intro
   Why are we giving this
   talk?
   

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5. Intro
   

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6. Intro
   Breadth
   Companies
   

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7. Intro
   Depth
   

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8. Intro
   Develop
   Review
   Code
   Run
   Automat
   ed Tests
   Deploy
   to
   Staging
   Deploy
   to
   Producti
   Monitor
   Rollback if there’s
   an issue.
   Start all over for
   a bug fix (but quickly!)
   

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9. Intro
   Wall
   Application Engineers DevOps Engineers
   Currently it’s
   very hard to
   get code out to
   test and
   production
   environments.
   

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10. Intro
    Technical
    Problems
    

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11. Intro
    Technical
    Problems
    Human Problems
    

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12. Usable Ops
    Joyce Jang
    Kate Heddleston
    

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13. What is usability?
    What is usability?
    Why is usability important for web
    infrastructure?
    How do we build usable web infrastructure?
    

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14. What is usability?
    What is usability?
    Why is usability important for web
    infrastructure?
    How do we build usable web infrastructure?
    

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15. How do you turn on a light?
    What is usability?
    

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16. How do you set your shower temperature?
    What is usability?
    

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17. How do you open a door?
    What is usability?
    

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18. What is usability?
    

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19. What is usability?
    What are the consequences
    of bad usability?
    

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20. What is usability?
    

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21. What is usability?
    

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22. What is usability?
    

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23. What is usability?
    Why is usability important for web
    infrastructure?
    How do we build usable web infrastructure?
    Why is usability important?
    

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24. What is usability?
    

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25. Why is usability important?
    

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26. Why is usability important?
    

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27. Why is usability important?
    

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28. Develop
    Review
    Code
    Run
    Automat
    ed Tests
    Deploy
    to
    Staging
    Deploy
    to
    Producti
    Monitor
    Rollback if there’s
    an issue.
    Start all over for
    a bug fix (but quickly!)
    Why is usability important?
    

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29. Why is usability important?
    Productivity Platform (GitHub, Bitbucket)
    Version Control (git, mercurial)
    File Editing
    

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30. Why is usability important?
    Human-Readable Programming
    Language
    …
    Binary
    

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31. Why is usability important?
    Usability
    

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32. What are the consequences
    of bad usability?
    Why is usability important?
    

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33. Why is usability important?
    Errors
    1
    Scalability
    2
    Friction
    3
    

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34. Why is usability important?
    

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35. Why is usability important?
    Scalability
    2
    Errors
    1
    Friction
    3
    

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36. Why is usability important?
    

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37. “If your system is too
    complex for your entire
    team to use safely, it is
    too complex. Period.”
    “If your system is too
    complex for your entire
    team to use safely, it is
    too complex. Period.”
    Why is usability important?
    

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38. Why is usability important?
    Friction
    3
    Scalability
    2
    Errors
    1
    

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39. Wall
    Application Engineers DevOps Engineers
    Currently it’s
    very hard to
    get code out to
    test and
    production
    environments.
    Why is usability important?
    

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40. Why is usability important?
    

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41. Why is usability important?
    Usability vs. Security
    

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42. Why is usability important?
    

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43. Why is usability important?
    

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44. How do we build usable infrastructure?
    What is usability?
    Why is usability important for web
    infrastructure?
    How do we build usable web infrastructure?
    

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45. How do you change system installations?
    How do we build usable infrastructure?
    

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46. How do we build usable infrastructure?
    

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47. How do we build usable infrastructure?
    

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48. How do you deploy code?
    How do we build usable infrastructure?
    

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49. How do we build usable infrastructure?
    

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50. PR Bot
    How do we build usable infrastructure?
    

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51. How do you know where you are in the system?
    How do we build usable infrastructure?
    

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52. How do we build usable infrastructure?
    

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53. How do we build usable infrastructure?
    10 Usability Heuristics
    Visibility of system status
    Match between system and
    the real world
    User control and freedom
    Consistency and standards
    Error prevention
    Recognition rather than
    recall
    Flexibility and efficiency of
    use
    Aesthetic and minimalist
    design
    Help and documentation
    Help users recognize,
    diagnose, and recover from
    errors
    

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54. Conclusion
    What is usability?
    Why is usability important for web
    infrastructure?
    How do we build usable web infrastructure?
    

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55. Questions
    Joyce Jang
    joycejang.com
    @_joycejang
    Kate Heddleston
    kateheddleston.com
    @heddle317
    Questions?
    

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