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How GOV.UK does on call

May 19, 2016

How GOV.UK does on call

Talk given about how GOV.UK does on call at the first #humanops meetup http://www.meetup.com/HumanOps-London/events/229460050/


May 19, 2016


  1. bob walker Head of Web Operations && \ GOV.UK Infrastructure

    Product Owner Government Digital Service @rjw1
  2. GDS 1. 2nd line is a learning experience, you should

    aim to learn more about how GOV.UK operates during the week 2. Work together, be inclusive and don’t leave anyone out or alone 3. It starts at 9:30, be there 4. Feel free to go to essential meetings, but tell people ahead of time and see item 2 5. Make small improvements to make it better for the next team (e.g. documentation, automation) 6. There’s no such thing as a stupid question (but check the Ops Manual first) 7. Help others and be patient - not everyone knows the same things 8. Leave the desks clean and tidy when you finish your stint