On-Call can be painful but it doesn't have to be.
Learn how modern practices can make on-call better for everyone.
bob has been doing on-call for over 15 years and has opinions about what should
wake you up and who should be woken up. He intends to share them with you.
Head of Web Operations
Government Digital Service
My name should be lowercased
e.g bob walker
My pronouns are he/him or they/them.
A long time ago in
company far, far
Copyright : Alex Howarth
What should wake
you up at night?
Exit pursued by
I suppose I should
Ways to not get
4 shifts of 8 hours
So you can have handover
Just say no!
“Long-term night shift work is associated
with an increased risk of certain cancers, as
well as metabolic problems, heart disease,
ulcers, gastrointestinal problems and
obesity. ... People who work night shifts or
rotating shifts also often don't sleep
enough, and long-term sleep deprivation is
known to be bad for health.”
Follow the Sun
If you are big enough this is a
Self healing systems
Auto scaling groups
What if you can’t do
What 5 things would you monitor
and alert on first if you had no
● A couple of other things which
don’t matter to the user
● Response times
● Error rates
Life or death situations
Which team should get called?
● Ops team
● Dev team
● DevOps team
DevOps is a culture not a team or
“Always two there are”
- Web Operations Engineers
- Technical Architects
Come talk to me later.
I have stickers!