25 tips for user experience practice and around the home

A practical, thesis-free talk from UX camp Brighton 2012, with handy tips to improve your user experience practice *and* domestic life.

Transcript

1. 25 TIPS FOR USER EXPERIENCE PRACTICE AND AROUND THE HOUSE
11. Age VOLUNTEERS n=23 45% female 0 1 2 3 4 5 6 7 8 under 18 18-25 26-35 36-45 46-55 56-65 66-75 76+
12. 0 1 2 3 4 5 6 7 8 9 Reason for last visiting the site VOLUNTEERS n=23
13. How interested are you in the following types of content? VOLUNTEERS n=23 10 - Extremely interested 5 – Neither interested nor uninterested 0 - Not at all interested The type of work done by MSF, e.g. crisis response, healthcare, research 9.0 Stories from MSF volunteers in the field 9.0 MSF News 8.7 Our activities in a specific country 8.7 Crisis alerts and appeals 8.4 Information on specific issues like malnutrition or AIDS 8.4 Stories from patients 8.2 Volunteering overseas with MSF 8.2 MSF Events 7.4 How to support MSF, e.g. fundraising or with donations 7.0 Background information on MSF, e.g. history, finances 6.5 Working for MSF in the UK 5.9 Resources for schools 5.5 5
14. What motivates you to volunteer? VOLUNTEERS n=12
17. • INSIGHT FOR DESIGN TEAM • TOOL FOR STAKEHOLDER BUY-IN • DEFINES PARTICIPANTS FOR TESTING • GOALS MATRIX 6
18. GOSH NHS Trust detailed goals matrix User type Content goal GOSH parents Child Referred patient Non- GOSH clinician GOSH clinician Charitabl e donor Parent of referred child Fund- raiser Gosh Volunteer Parent of ill child job seeker (clinical staff) academic job seeker (non- clinical) medical student / nurse Ill child (not referred ) past patient past parent media total votes (weight ed) weighting 0.99 0.95 1 0.85 0.88 0.88 1 0.88 0.83 0.83 0.81 0.84 0.81 0.78 0.79 0.81 0.83 0.77 normali sed Conditions 6.93 8.55 6 0 2.64 0 5 0 0 0 0 0.84 0 0 0 0.81 0.83 0 31.6 1 Logistics 3.96 3.8 8 0 0.88 0 9 0 0.83 1.66 0 0 0.81 0 0 0.81 0 0 29.75 0.94 Patient experience 2.97 4.75 12 0.85 0 0 6 0 0 0.83 0 0 0 0 0 0 0 0 27.4 0.87 Contact 5.94 0.95 2 7.65 5.28 0 1 0 0.83 0 0 0.84 0 0 0 0 0 1.54 26.03 0.82 Credentials / staff info 0.99 2.85 4 3.4 4.4 0 4 0 0.83 0 0.81 0.84 1.62 0 0 0 0 0 23.74 0.75 Treatments 3.96 3.8 10 0.85 0 0 1 0 0 0.83 0 0 0 0 0 0 0 0 20.44 0.65 Services 2.97 0 0 6.8 6.16 0 1 0 0 0 0.81 0 0 0 0 0 0 0 17.74 0.56 Support 4.95 3.8 1 0 0.88 0 1 0 0 0 0 0.84 0 0 0 0 0 0 12.47 0.39 Background information (about us) 0.99 0 1 0.85 0 0 1 0 0 0 0.81 0 0.81 0 0 0 0 5.39 10.85 0.34 how to refer 0 0 0 9.35 0.88 0 0 0 0 0 0 0 0 0 0 0 0 0 10.23 0.32 treatment protocols / guidelines 0 0 0 4.25 5.28 0 0 0 0 0 0 0 0 0 0 0 0 0 9.53 0.30 News / current projects 0 1.9 0 0 0 0.88 0 0 0.83 0 0 0 0 0 0 0.81 0 3.08 7.5 0.24 External support providers 1.98 3.8 0 0 0 0.88 0 0 0 0.83 0 0 0 0 0 0 0 0 7.49 0.24 Research 0 0 0 2.55 3.52 0 0 0 0 0 0 0.84 0 0 0 0 0 0 6.91 0.22 Patient stories 0.99 0.95 3 0 0 0.88 0 0 0 0 0 0 0 0 0 0 0 0 5.82 0.18 Outcomes 0 0 0 0.85 2.64 0 2 0 0 0 0 0 0 0 0 0 0 0 4.66 0.15 teams / org chart 0 0 0 2.55 0 0 0 0 0 0 0.81 0 0.81 0 0 0 0 0 4.17 0.13 Activities for patients 0 0.95 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3.95 0.13 advice / aftercare 0 0 0 3.4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3.4 0.11 Jobs 0 0 0 0 0 0 0 0 0 0 1.62 0 1.62 0 0 0 0 0 3.24 0.10 Clinical theatre workload 0 0 0 0 2.64 0 0 0 0 0 0 0 0 0 0 0 0 0 2.64 0.08 Fundraising / get involved 0 0 0 0 0 0.88 0 0 0 0 0 0 0 0 0 0 1.66 0 2.54 0.08 Donate 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2.49 0 2.49 0.08 Health 0.99 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1.99 0.06 Performance stats 0 0 0 0 0.88 0 1 0 0 0 0 0 0 0 0 0 0 0 1.88 0.06 How the charity supports the hospital 0 0 0 0 0 1.76 0 0 0 0 0 0 0 0 0 0 0 0 1.76 0.06 How hospitals link with home hospital 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0.03 FAQ 0.99 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.99 0.03 tips 0 0.95 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.95 0.03 Feedback 0 0 0 0 0.88 0 0 0 0 0 0 0 0 0 0 0 0 0 0.88 0.03 Supporters gallery 0 0 0 0 0.88 0 0 0 0 0 0 0 0 0 0 0 0 0 0.88 0.03 Training 0 0 0 0 0.88 0 0 0 0 0 0 0 0 0 0 0 0 0 0.88 0.03 patient progress 0 0 0 0.85 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.85 0.03 Conferences / events 0 0 0 0 0 0 0 0 0 0 0 0.84 0 0 0 0 0 0 0.84 0.03 Teaching opportunities 0 0 0 0 0 0 0 0 0 0 0.81 0 0 0 0 0 0 0 0.81 0.03 contact with other fundraisers 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00 discuss conditions with others 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00 Volunteeering 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00 total votes 38.61 37.05 51 44.2 38.72 5.28 33 0 3.32 4.15 5.67 5.04 5.67 0 0 2.43 4.98 10.01 288.3 7
19. 8 UNI-BALL EYE FINE UB-157 ROLLERBALLS PACK OF 8, ASSORTED COLOURS http://amzn.to/VRtA7u
22. AGILE • VIABLE PRODUCT EACH SPRINT • OFF THE UX HIGH HORSE 11
24. FREELANCING • CONTROL • MOMENTUM 13
25. 14, 15
31. LETRASET PROMARKER NEUTRAL TONES (SET OF 6) http://amzn.to/YWxAI4 20
37. Letraset Promarker Neutral Tones (Set of 6) http://amzn.to/YWxAI4 20 22
39. PHRASES TO MAKE YOU SOUND LIKE A UX PROFESSIONAL • “RESONATE WITH THE TARGET AUDIENCE • “EXPOSE THE BREADTH OF YOUR OFFERING • “INVESTS THE SITE WITH CREDIBILITY • “CONVEY THE PROPOSITION • “FOSTER ENGAGEMENT WITH THE SITE • “THERE IS HEADROOM FOR IMPROVEMENT 24
41. HERE THERE BE DRAGONS 25
45. ROB@ROBOTPERSON.COM @ROBOTPERSON 07787 598 285