From One API Deployment to Thousands, the Journey of an InnerSource CI/CD Framework

In large Enterprises, CI/CD pipelines sprout like mushrooms after rain. How then did a framework built in a remote office far from headquarters grow to become the dominant way thousands of engineers across three countries build and deploy their applications? The answer is the power of InnerSource and fostering a community of advocates, contributors and enthusiastic users.

This session will take you on the winding and sometimes fraught journey of a successful InnerSource project and the many lessons learned along the way. You will walk away with ideas and approaches for fostering an InnerSource project, setting ground rules for contributions, elevating and growing the community, and for any large Enterprise; navigating corporate bureaucracy and politics.

Presented at:
DevOps Enterprise Summit 2020

Transcript

1. From One API Deployment to Thousands The Journey of an InnerSource CI/CD Framework Roderick Randolph Arthur Maltson Capital One
2. 2 @roderickrandolph Act 1: The Beginning The Beginning Growing Up Enterprise Scale
3. 3 Our digital transformation Waterfall Change Approval Board (CAB) Monolith apps On-prem data centers Mostly commercial software Manual releases Before @roderickrandolph
4. 3 Our digital transformation Agile Continuous Delivery Microservices All in the Cloud Open source software Automated releases Waterfall Change Approval Board (CAB) Monolith apps On-prem data centers Mostly commercial software Manual releases Before After @roderickrandolph
5. 4 But how did we get here? @roderickrandolph
6. 4 @roderickrandolph 2015
7. 5 software studio Across North America in Toronto ... @roderickrandolph
8. 6 @roderickrandolph
9. 7 New to the cloud New to devops New to containers New to open source software New to automation @roderickrandolph
10. 8 Psst...we’re also a regulated Bank @roderickrandolph
11. 9 @roderickrandolph
12. 10 @roderickrandolph
13. 11 Our first success! @roderickrandolph
14. 12 @roderickrandolph
15. 13 @roderickrandolph
16. 14 @roderickrandolph
17. 14 @roderickrandolph
18. 15 Act 2: Growing Up The Beginning Growing Up Enterprise Scale @roderickrandolph
19. 16 @roderickrandolph
20. 16 @roderickrandolph
21. 17 @roderickrandolph
22. 18 Enterprise Auto Loans Division Technology Division Commercial Division Credit Card Division Small Business Division Retail Bank Division @roderickrandolph
23. 19 Enterprise Auto Loans Division Technology Division Commercial Division Credit Card Division Small Business Division Retail Bank Division @roderickrandolph
24. 20 BarnRaising occurs when a community actively decides to come to the same place at the same time to help achieve some specific goal. Source: http://meatballwiki.org/wiki/BarnRaising @roderickrandolph
25. 21 @roderickrandolph
26. 22 • Code reuse • Knock down silos between teams • Boost developer moral • Improve code quality • Faster development • And more @roderickrandolph
27. 22 • Code reuse • Knock down silos between teams • Boost developer moral • Improve code quality • Faster development • And more @roderickrandolph
28. 23 @roderickrandolph
29. 24 @roderickrandolph
30. 25 @roderickrandolph
31. 26 • Bootcamps/training • Mob programming • Improve documentation • Expand office hours support Growing up @roderickrandolph
32. 27 @roderickrandolph
33. 28 Act 3: Enterprise Scale Enterprise Scale Growing Up The Beginning @roderickrandolph
34. 29 Enterprise Auto Loans Division Technology Division Commercial Division Credit Card Division Small Business Division Retail Bank Division @roderickrandolph
35. 30 Enterprise @roderickrandolph Retail Bank Division Credit Card Division Small Business Division Commercial Division Auto Loans Division Technology Division
36. 31 Enterprise @roderickrandolph
37. 32 Enterprise Credit Card Division @roderickrandolph
38. 33 Enterprise Auto Loans Division Technology Division Commercial Division Credit Card Division Small Business Division Retail Bank Division @roderickrandolph
39. 34 Pipeline Council Enterprise @roderickrandolph
40. 35 Trusted contributors User Community Contributor Trusted Contributor Maintainer @roderickrandolph
41. 36 Where are we today? Before @roderickrandolph
42. 36 Where are we today? Thousands of users Hundreds of contributors Thousands of automated builds Before After @roderickrandolph
43. 37 Epilogue @amaltson
44. 38 Our Journey @amaltson
45. 39 Help With Your Journey @amaltson
46. 40 The Beginning Of Your InnerSource Journey Use this box for citations, sources, statements, notes, and legal disclaimers that are required. Use this box for citations, sources, statements, notes, and legal disclaimers that are required. @amaltson
47. 41 Or Growing Up And Gaining Traction Use this box for citations, sources, statements, notes, and legal disclaimers that are required. Use this box for citations, sources, statements, notes, and legal disclaimers that are required. @amaltson
48. 42 Or Scaling To The Whole Enterprise Use this box for citations, sources, statements, notes, and legal disclaimers that are required. Use this box for citations, sources, statements, notes, and legal disclaimers that are required. @amaltson
49. 43 Three Focus Points Of A Successful InnerSource Journey @amaltson
50. 43 Product ✨ Three Focus Points Of A Successful InnerSource Journey @amaltson
51. 43 Product ✨ User Three Focus Points Of A Successful InnerSource Journey @amaltson
52. 43 Product ✨ User Contributor Three Focus Points Of A Successful InnerSource Journey @amaltson
53. 44 Product ✨ @amaltson
54. 45 Scratch Your Own Itch ✨ @amaltson
55. 46 Define Principles ✨ @amaltson
56. 47 RFCs ✨ @amaltson
57. 48 Don’t Lose Sight Of The Details ✨ @amaltson
58. 49 • Scratch your own itch • Define principles • RFCs • Don’t lose sight of the details Product ✨ @amaltson
59. 50 User @amaltson
60. 51 White Glove Support @amaltson
61. 52 Automate Frequent Touchpoints @amaltson
62. 53 User Happiness @amaltson
63. 53 User Happiness @amaltson
64. 54 NPS - Net Promoter Score @amaltson
65. 55 • White glove support • Automate frequent touchpoints • NPS (Net Promoter Score) User @amaltson
66. 56 Contributor @amaltson
67. 57 Transparency @amaltson
68. 58 In Person Training And Bootcamps @amaltson
69. 59 Trusted Contributor Model @amaltson
70. 60 Recognition @amaltson
71. 61 • Transparency • In person training and bootcamps • Trusted contributor model • Recognition Contributor @amaltson
72. 62 Product ✨ User Contributor Three Focus Points Of A Successful InnerSource Journey @amaltson
73. 63 Lessons Learned @amaltson
74. 64 More documentation @amaltson
75. 64 More documentation @amaltson
76. 65 Keep up code quality @amaltson
77. 66 Continue Evolving The Contribution Model @amaltson
78. 67 • More documentation • Keep up code quality • Continue evolving contribution model Lessons Learned @amaltson
79. 68 Getting Start Growing Enterprise Scale Product ✨ Scratching our own itch Define principles RFCs Don’t lose sight of the details User White glove support Automate frequent touchpoints NPS (Net Promoter Score) Contributor Transparency In person training and bootcamps Trusted contributor model Recognition Lessons Learned More documentation Keep up code quality Continue evolving contribution model InnerSource Project Success What we found works for us Use this box for citations, sources, statements, notes, and legal disclaimers that are required. Use this box for citations, sources, statements, notes, and legal disclaimers that are required. @amaltson
80. 69 Thank You @amaltson
81. 70 Roderick Randolph Distinguished Engineer @roderickrandolph Arthur Maltson Distinguished Engineer @amaltson maltson.com
82. 71 Resources • Slides: https://bit.ly/innersource-journey-does-2020 • InnerSource Commons - a community that shares InnerSource practices: https://innersourcecommons.org • InnerSource Patterns, put a name on your practices: https://github.com/InnerSourceCommons/InnerSourcePatterns • Adopting InnerSource book: https://github.com/InnerSourceCommons/innersourcecommons.org/blob/master/assets/ files/AdoptingInnerSource.pdf • Getting Started with InnerSource book: https://www.oreilly.com/programming/free/getting-started-with-innersource.csp
83. 72 Credits • Layers, Andrey Grinkevich, https://unsplash.com/photos/0x6RTts1jRU • Rent a Delorean Time Machine, Delorean Rental, https://unsplash.com/photos/jLWR4eYzXbw • One of my favourite places, Scott Jackson, https://unsplash.com/photos/OSPVacVamU0 • Cheers, Christine Jou, https://unsplash.com/photos/6PPQDX2liKE • Number counter, Motion Island, https://blog.motionisland.com/wp-content/uploads/2017/03/Simple-After-effects-Counter.gif • Fail Growing Up, Return-It Gang, https://giphy.com/gifs/returnitgang-growth-growing-up-sprout-5Yl9jArDeVlttTd2x6 • The road less traveled, Wei Pan, https://unsplash.com/photos/kQTBcHVV8Pc • Mushrooms, Joël van Schoonhoven, https://unsplash.com/photos/WpdgCZnJI-8 • Amish barn-raising near my home, Randy Fath, https://unsplash.com/photos/u1rq-htexOY • Uh oh, Hello I'm Nik , https://unsplash.com/photos/5dxin91R4ZM • Valvoline car drifting on road, PhotoPum RanaRoja, https://unsplash.com/photos/5_e8ay8l0us • Person holding two baseballs, Jose Morales, https://unsplash.com/photos/3k_FcShH0jY • Nevada desert from plane, Jason Leung, https://unsplash.com/photos/wUWv2QVcgnE • Great Basin Desert, Manny Becerra, https://unsplash.com/photos/8hKMPVQ2ZHU • Somewhere in Nevada, Deborath Ramos, https://unsplash.com/photos/IF-R0aLkn1Y • Grand Canyon National Park, United States, Yuriy Chemerys, https://unsplash.com/photos/3wTkYP5fP3g • Bug Eggs, Bankim Desai, https://unsplash.com/photos/9stHwN_pTuI • Caterpillar, Jairo Alzate, https://unsplash.com/photos/aPCf4QhVsN4 • Butterfly, olga brajnovic, https://unsplash.com/photos/38oQta2JGZg • Downtown Vegas, NeONBRAND, https://unsplash.com/photos/txEjgaqYu_w • Bird scratching, Karo Kujanpaa, https://unsplash.com/photos/7Uk2xNZeobs • Pillars, Photos Hobby, https://unsplash.com/photos/M7V9rglHaFE • Is It Worth the Time, xkcd, https://xkcd.com/1205 • Transparent dice, Jonathan Petersson, https://unsplash.com/photos/W8V3G-Nk8FE • In person training, NESA by Makers, https://unsplash.com/photos/IgUR1iX0mqM • Ladder to Nowhere, Paulius Dragunas, https://unsplash.com/photos/KcAE4ORTGbk • Thanks, Kelly Sikkema, https://unsplash.com/photos/fvpgfw3IF1w • Catch Me If You Can Attorney, Giphy, http://gph.is/1aExquC • Code quality, Chris Ried, https://unsplash.com/photos/ieic5Tq8YMk • Cocoon and butterfly, Suzanne D. Williams, https://unsplash.com/photos/VMKBFR6r_jg • Thank you, David Lusvardi, https://unsplash.com/photos/8vvhEiUPRSY • All other images purchased on Deposit Photos