CSの価値を届ける組織編成 / CS Summit at Wantedly

Transcript

1. ©2019 Wantedly, Inc. LT4 Wantedly $4ͷՁ஋Λಧ͚Δ૊৫ฤ੒
2. ©2019 Wantedly, Inc. Ըా
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   Masashi Onda @masacde My Profile ࣗݾ঺հ 1st career @Recruit Staffing  େֶଔۀޙɺ೥ؒۈΊΔ
    ӦۀɺܦӦاըɺ৽نࣄۀ্ཱͪ͛ 2nd career @Recruit Technologies  ΤϯδχΞ΁ΩϟϦΞνΣϯδ 3rd career @Wantedly  ΧελϚʔαΫηεϚωʔδϟʔ
    ΤϯδχΞϦϯάͷ஌ݟΛ׆͔͠ɺΫϥΠΞϯτʹαΫ ηεΛఏڙͰ͖ΔΑ͏ฃಆத
3. ©2019 Wantedly, Inc. About Theme ͜Ε͔Β࿩͢͜ͱ ݄ʹ૊৫Λ࠶ฤ੒͠·ͨ͠
4. ©2019 Wantedly, Inc. About Theme ͜Ε͔Β࿩͢͜ͱ  ૊৫ฤ੒ͷૂ͍
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5. ©2019 Wantedly, Inc. About Theme ͜Ε͔Β࿩͢͜ͱ ͋͘·Ͱʜʜ
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6. ©2019 Wantedly, Inc. About Theme ͜Ε͔Β࿩͢͜ͱ $4૊৫Λൃలͤ͞ଓ͚ΔͨΊʹ
   
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7. ©2019 Wantedly, Inc. FY19 CS Team લظͷ$4νʔϜʹ͍ͭͯ
8. ©2019 Wantedly, Inc. FY19 CS Team લظͷ$4νʔϜʹ͍ͭͯ ׆༻ࢧԉྖҬ CS Customer Success AS Account Sales ܧଓ཰ Ξοϓηϧ
9. ©2019 Wantedly, Inc. FY19 CS Team લظͷ$4νʔϜʹ͍ͭͯ ׆༻ࢧԉྖҬ CS Customer Success AS Account Sales ҙࣝ෼͔Ε͕ͪ
10. ©2019 Wantedly, Inc. CS Customer Success FY19 CS Team લظͷ$4νʔϜʹ͍ͭͯ ૊৫తͳ՝୊
    શΫϥΠΞϯτͷӡ༻࠾༻ࢧԉ
     ܧଓ཰Λશ෦࣋ͭ૊৫
     ܧଓ཰͸্Լ͢Δ͕ɺϨόʔϙΠϯτ͕ෆ໌ʜʜ
    ݶΓ͋ΔϦιʔεΛͲ͜ʹׂ͚͹͍͍ͷ͔ʜʜ
    5FDI
    5PVDI΋Ұॹʹͳ͕ͬͯͨɺΞοϓηϧྖҬ୲౰ا ۀ·ͰखΛ৳͹͠ʹ͍͘
11. ©2019 Wantedly, Inc. AS Account Sales FY19 CS Team લظͷ$4νʔϜʹ͍ͭͯ ૊৫తͳ՝୊
    ܧଓతʹച্ΛੵΈ্͍͛ͯ͘࢓૊Έ͕੔͍ͬͯͳ͍
     Ͳͷاۀ͕Ξοϓηϧʹͭͳ͕Δ͔Λ൑அ͠ʹ͍͘
     ຊ౰ʹඞཁͳΫϥΠΞϯτʹϕετͳλΠϛϯάͰҊ಺ Ͱ͖͍ͯΔ͔ʁ
12. ©2019 Wantedly, Inc. FY20 CS Team ࠓظ͔Βͷ$4νʔϜʹ͍ͭͯ
13. ©2019 Wantedly, Inc. FY20 CS Team ࠓظ͔Βͷ$4νʔϜʹ͍ͭͯ ׆༻ࢧԉྖҬ CS Customer Success AS Account Sales τʔλϧͰ
    ΧελϚʔαΫηε
    ͢Δ૊৫΁౷߹
14. ©2019 Wantedly, Inc. FY20 CS Team ࠓظ͔Βͷ$4νʔϜʹ͍ͭͯ Customer Success Onboarding SMB Enterprise Digital& Community ͭͷνʔϜ΁
    اۀ΁ͷΞϓϩʔνΛ ߏ଄Խ͠ɺ૊৫Λ࠶ฤ
15. ©2019 Wantedly, Inc. Onboarding FY20 CS Team ࠓظ͔Βͷ$4νʔϜʹ͍ͭͯ ໾ׂ
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     ॳճͷߋ৽ʹ޲͚ͨαϙʔτʹ஫ྗ
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     ϔϧεείΞΛϕʔεʹͨ͠اۀ΁ͷӡ༻ϑΥϩʔ
     ϔϧεείΞͷεςʔδΛ্͍͛ͯ͘ࢪࡦͷӡ༻
16. ©2019 Wantedly, Inc. ໾ׂ
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     ঢ়گʹ߹ΘͤͨΦϓγϣϯఏҊϓϥϯมߋͳͲ SMB FY20 CS Team ࠓظ͔Βͷ$4νʔϜʹ͍ͭͯ
17. ©2019 Wantedly, Inc. Enterprise FY20 CS Team ࠓظ͔Βͷ$4νʔϜʹ͍ͭͯ ໾ׂ
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     اۀຖͷӡ༻ৼฦΓ
     ܭըʹԊͬͨΦϓγϣϯఏҊͳͲ
18. ©2019 Wantedly, Inc. ໾ׂ
    ໾ׂ
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     ͜Ε͔Β اۀ޲͚΁ͷ৘ใൃ৴ͳͲ Digital& Community FY20 CS Team ࠓظ͔Βͷ$4νʔϜʹ͍ͭͯ
19. ©2019 Wantedly, Inc. FY20 CS Team ࠓظ͔Βͷ$4νʔϜʹ͍ͭͯ CS Goal  $4͸ձࣾͷ৺ଁͰ͋Γଓ͚Δ
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     ձࣾͷϏδωεϝϯόʔશһ͕$4͢Δ૊৫
20. ©2019 Wantedly, Inc. FY20 CS Team ࠓظ͔Βͷ$4νʔϜʹ͍ͭͯ νʔϜ͝ͱͷ໾ׂ͕໌֬Խ͠ɺ
    ΑΓՁ஋Λಧ͚ΒΕΔ$4νʔϜʹʂ
21. ©2019 Wantedly, Inc. FY20 CS Team ࠓظ͔Βͷ$4νʔϜʹ͍ͭͯ ͨͩɺϝϯόʔ͕଍Γ·ͤΜ
22. ©2019 Wantedly, Inc. We’re Hiring!!!