Slicing up the design process

Whether you’re working in-house or in client services, there are a number of great processes and methodologies at your disposal. In this Refresh Baltimore talk on March 4,2015, Nick discussed ways to customize a better process for UX teams and how pizza and design are more related than you think.

Transcript

1. #refreshbmore @whistle SLICING UP THE 
 DESIGN PROCESS … and dishing it out
2. #refreshbmore @whistle HUNGRY, PIZZA?
3. #refreshbmore @whistle WAY BACK IN 1905 First Pizzeria in the US Gennaro Lombardi 53 1/2 Spring Street, NYC Wood vs. coal ovens Buffalo vs. cow milk
4. zagat.com
5. pizzacentric.com
6. pizzacentric.com
7. #refreshbmore @whistle HANDMADE VS. FROZEN
8. #refreshbmore @whistle LESSON ONE:
 KNOWN VARIABLES Temperature Humidity Altitude Gas or electric
9. #refreshbmore @whistle LESSON TWO:
 BEING RESOURCEFUL Ingredients Time Willpower
10. #refreshbmore @whistle LESSON THREE:
 NEW DISCOVERIES Chicago deep dish St. Louis-style pizza California-style
11. oureverydaylove.com
12. explorestlouis.com
13. samandlouiespizza.com
14. #refreshbmore @whistle MAKING THE PROCESS EASY IS NOT THE GOAL; making the product great is the goal. — Ed Catmull “
15. #refreshbmore @whistle DEFINING A GAME PLAN There’s a business problem which needs to be solved
16. #refreshbmore @whistle UX PROCESSES Waterfall Agile Design Thinking Lean
17. #refreshbmore WATERFALL Web Project Management by Ashley Friedlein
 Web ReDesign 2.0 by Kelly Goto
18. #refreshbmore AGILE Agile Experience Design 
 by Lindsay Ratcliffe and Marc McNeill
19. #refreshbmore DESIGN THINKING Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation by Tim Brown
20. #refreshbmore LEAN Lean UX by Jeff Gothelf and Josh Seiden
21. #refreshbmore @whistle LESSON ONE:
 BEING RESOURCEFUL Budget Time Manpower
22. #refreshbmore @whistle PRODUCT DESIGN User testing Product focus Team collaboration Iterative output
23. #refreshbmore @whistle LESSON TWO:
 KNOWN VARIABLES In-house vs. Agency Outsourced contractors Remote vs. collocated Schedules Seniority
24. #refreshbmore @whistle SENIORITY A rough estimate by @StrangeNative comparing junior designers to senior designers
25. #refreshbmore @whistle CURSE OF KNOWLEDGE You know things that another person does’t and you’ve forgotten what it’s like to not have this knowledge
26. #refreshbmore @whistle USER TESTING Getting out of the kitchen
27. #refreshbmore @whistle FINDING USERS Building tours Starbucks Remote user testing Usability labs
28. #refreshbmore @whistle FAILURE IS IMPORTANT It’s okay to suck
29. #refreshbmore @whistle FAIL FAST Continuous releases Bridging design & development Team discussion Output vs. outcomes
30. #refreshbmore @whistle OUTPUT VS. OUTCOMES There’s a huge difference
31. #refreshbmore @whistle LESSON THREE:
 NEW DISCOVERIES
32. #refreshbmore @whistle TWITTER Went from SMS on flip phones to
 a revolutionary platform for the Arab Spring
33. #refreshbmore @whistle NETFLIX From DVDs in the mail to streaming 
 award winning exclusive content online
34. #refreshbmore @whistle PREMADE VS. CUSTOM It’s okay to use pre-made pizza dough
35. #refreshbmore @whistle PATTERN LIBRARY Re-use patterns Identify areas to refactor
36. CLEAN UP AFTERWARDS
37. #refreshbmore @whistle CONTINUOUS IMPROVEMENT 3 simple questions to ask every time
38. #refreshbmore @whistle WHAT WENT WELL?
39. #refreshbmore @whistle WHAT COULD’VE BEEN BETTER?
40. #refreshbmore @whistle WHAT NEEDS TO CHANGE?
41. #refreshbmore @whistle THE MOST DANGEROUS PHRASE IN THE LANGUAGE IS, "We've always done it this way." — Grace Hopper “
42. #refreshbmore @whistle THANKS, I’M @WHISTLE. You can follow me on Twitter