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ふりかえりでよく見かける課題とその解決案
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yohhatu
September 23, 2017
Technology
0
4.3k
ふりかえりでよく見かける課題とその解決案
【「ふりかえり」による現場改善の事例とその可能性】での発表資料
yohhatu
September 23, 2017
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Transcript
ݱͰΑ͘ݟ͔͚Δ ՝ͱͦͷղܾҊ ʮ;Γ͔͑ΓʯʹΑΔ ݱվળͷࣄྫͱͦͷՄೳੑ IUUQTWJTVBMIVOUDPNQIPUP ΪϧυϫʔΫε தଜɹ༸ !ZPIIBUV
"HFOEB ɾݱίʔνͷհ ɾ;Γ͔͑Γͷత ɾ೦ͳ;Γ͔͑Γ ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ ͍ ɾ·ͱΊ
"HFOEB ɾݱίʔνͷհ ɾ;Γ͔͑Γͷత ɾ೦ͳ;Γ͔͑Γ ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ ͍ ɾ·ͱΊ
ࣗݾհ ɾதଜɹ༸ Α͏ ɾΪϧυϫʔΫε ɾݱίʔνվળίʔν ɾೝఆεΫϥϜϚελʔ ɾ%FW-07&ؔ ɾ!ZPIIBUV IUUQBCPVUNFZPIIBUV
IUUQHVJMEXPSLTKQ
IUUQTWJTVBMIVOUDPNGQIPUPG ݱίʔνͱͳʹ͔ʁ
ϛογϣϯ ʮਖ਼͍͠ͷΛਖ਼ͭ͘͘͠Δʯ ݱΛ૿ͨ͢Ί
ɾݱͰ։ൃνʔϜɺࣄۀଆͱҰ ॹʹͳͬͯվળΛਐΊ͍ͯ͘ ɾݱʹৗறͯ͠ɺݱͱҰॹʹ ߦಈ͢Δ ɾಠཱͨ͠ࢹΛ࣋ͪɺ੍ʹറ ΒΕͳ͍
None
None
νʔϜΛ Ϗϧυ͢Δ ϓϩηεΛ վળ͢Δ ٕज़ͷಋೖɾఆணΛ ࢧԉ͢Δ
ؔΘͬͨݱ ࣾ IUUQTWJTVBMIVOUDPNQIPUP
ؔΘͬͨνʔϜ νʔϜ IUUQTWJTVBMIVOUDPNQIPUP
ݱͰͷ;Γ͔͑Γ ճ
Copyright (c) 2014 Guild Works Inc. ݱվળͷͨΊͷಓ۩ശ IUUQTWJTVBMIVOUDPNGQIPUPGCG
Copyright (c) 2014 Guild Works Inc. ݱվળͷͨΊͷܙ IUUQTWJTVBMIVOUDPNGQIPUPGCG
Copyright (c) 2014 Guild Works Inc. ݱվળͷͨΊͷಉࢤ IUUQTWJTVBMIVOUDPNGQIPUPDBEE
ࣗ νʔϜ ϓϩδΣΫτ ϓϩμΫταʔϏε ࣄۀ ձࣾ ݱվળͷͨΊͷࢹ࠲
ঢ়گʹԠͨ͡ݱίʔν λʔήοτνʔϜ ΛܾΊͯݱվળ اըଆ ϓϩμΫ τΦʔφʔ Λؚ Ίͯվળ ରνʔϜɺࣄۀ Λ૿͍ͯ͘͠
$50ͷࢧԉ ߦෛ
IUUQTXXXqJDLSDPNQIPUPTJBOBSMFUU ݱʹ νΣϯδΤʔδΣϯτ͕ ੜ͢Δ
"HFOEB ɾݱίʔνͷհ ɾ;Γ͔͑Γͷత ɾ೦ͳ;Γ͔͑Γ ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ ͍ ɾ·ͱΊ
;Γ͔͑Γͷత IUUQTWJTVBMIVOUDPNQIPUP
Copyright (c) 2016 Guild Works Inc. ;Γ͔͑Γͷత ɿΓํΛΑΓ্ख͘ΔͨΊͷαΠΫ ϧΛճ͢ʹϓϩηεͷվળ ɿෆ࣮֬ͳঢ়گԼͰɺֶͼΛڞ༗͠ɺ
࣍ͷΞΫγϣϯΛߟ͑Δʹෆ࣮֬ͳঢ়گ Λ໌Β͔ʹ͢Δ
Copyright (c) 2014 Guild Works Inc. IUUQTWJTVBMIVOUDPNGQIPUPBCBDFC Γํͷվળ
Copyright (c) 2016 Guild Works Inc. ΓํͷվળͷͨΊͷ;Γ͔͑Γ ͠ଓ͚Δ͜ͱͰɺՌΛग़ͤ Δڧ͍νʔϜʹͳΔ
Copyright (c) 2016 Guild Works Inc. ΓํͷվળͷͨΊͷ;Γ͔͑Γ ʑ͗͢͠Δͱʜ ɾࣗͷखݩ͔͠ݟ͑ͳ͘ͳΔɻ ɾ٬؍తʹࣗୡͷΓํΛ၆ᛌͰ͖ͳ
͘ͳΔɻ ͦ͏ͳΔͱʜ ʮݟ͢ʯ͕ͳ͘ͳΔɻ
Copyright (c) 2016 Guild Works Inc. ΓํͷվળͷͨΊͷ;Γ͔͑Γ पΓͷঢ়گ͕ݟ͑ͳ͍ͱʜ ɾଞͷਓୡͷ͜ͱΛߟ͑Δ͜ͱ͕ͳ͘ͳ Δɻ
ɾϑΟʔυόοΫ͢Δػձ͕ͳ͘ͳΔɻ ͦ͏ͳΔͱʜ վળͷػձΛࣦ͏ɻ
Copyright (c) 2014 Guild Works Inc. IUUQTXXXqJDLSDPNQIPUPTQJ[[BEFCBSS IUUQTXXXqJDLSDPNQIPUPTQJ[[BEFCBSS ෆ࣮֬ͳঢ়گΛݟ௨͢
Copyright (c) 2016 Guild Works Inc. ෆ࣮֬ͳঢ়گͰͷ;Γ͔͑Γ ৽نࣄۀͷԼͰ৽͍͠αʔϏεΛ࡞Δ߹ʜ ɾਖ਼͍͠ղ͕໌֬ͳΘ͚Ͱͳ͍ ɾਖ਼͍͠ղͷಓ͕ͭͰͳ͍
ɾਖ਼͍͠ղΛ͍ͬͯΔͷಛఆ ͷ୭͔Ͱͳ͍
Copyright (c) 2016 Guild Works Inc. ਖ਼͍͠ղ͕໌֬Ͱͳ͍ͷͰʜ ͠Β͘าΜͰΈͯɺ ͦͷ࣌Ͱ͔ͬͨ͜ͱΛ ֬ೝͯ͠ɺཧ͢Δඞཁ͕͋Δ
ෆ࣮֬ͳঢ়گͰͷ;Γ͔͑Γ
Copyright (c) 2016 Guild Works Inc. ਖ਼͍͠ղͷಓ͕ͭͰͳ͍ͷͰʜ ͍Ζ͍Ζͳ͜ͱΛ ༐ؾΛ࣋ͬͯ ࢼͯ͠ΈΔඞཁ͕͋Δ
ෆ࣮֬ͳঢ়گͰͷ;Γ͔͑Γ
Copyright (c) 2016 Guild Works Inc. ਖ਼͍͠ղΛ͍࣋ͬͯΔͷಛఆͷ୭͔Ͱͳ͍ͷͰʜ ؔऀͦΕͧΕͷ ݟܦݧΛ࣋ͪدͬͯ ߟ͑Δඞཁ͕͋Δ
ෆ࣮֬ͳঢ়گͰͷ;Γ͔͑Γ
Copyright (c) 2016 Guild Works Inc. ;Γ͔͑Γͷͭͷޮ༻ νʔϜશମ͕ɺߦಈՄೳͳվળࡦΛ୳͠ɺࢼ͢ ༐ؾΛಘΔ͜ͱ νʔϜશମ͕ɺ͜Ε·ͰͷߦಈΛࢥ͍ฦ͠ɺ৽
ͨͳؾ͖ͮΛಘΔ͜ͱ νʔϜશମ͕ɺͬͯΈͯ͏·͍ͬͨ͘ߦಈ ΛɺνʔϜʹఆணͤ͞Δ͜ͱ νʔϜશମ͕ɺϝϯόʔͷଟ༷ੑΛड͚ೖΕɺ ৴པؔΛங͘͜ͱ ʢʮϓϩδΣΫτϑΝγϦςʔϣϯ࣮ફฤ;Γ͔͑ΓΨΠυʯ1͔ΒҾ༻ʣ
Copyright (c) 2014 Guild Works Inc. ;Γ͔͑ΓͷΓํ IUUQTXXXqJDLSDPNQIPUPTMFFDVMMJWBO
Copyright (c) 2016 Guild Works Inc. ;Γ͔͑ΓͷΓํ ɾ,15 ɾ:85 ɾλΠϜϥΠϯ
ɹଞʹ৭ʑ͋Γ·͢
Copyright (c) 2016 Guild Works Inc. ʢʮϓϩδΣΫτϑΝγϦςʔϣϯ࣮ફฤ;Γ͔͑ΓΨΠυʯ1͔ΒҾ༻ʣ
Copyright (c) 2016 Guild Works Inc. ,15
Copyright (c) 2016 Guild Works Inc. ,15ͱ:85 IUUQIJTBNBHB[JOFOFUCMPHNBOBCVUJLBSBZXU
Copyright (c) 2016 Guild Works Inc. λΠϜϥΠϯ
"HFOEB ɾݱίʔνͷհ ɾ;Γ͔͑Γͷత ɾ೦ͳ;Γ͔͑Γ ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ ͍ ɾ·ͱΊ
IUUQTXXXqJDLSDPNQIPUPTTBODIPN ೦ͳʮ;Γ͔͑Γʯ
ʮ͕࣌ؒͳ͍ͷͰ;Γ͔͑Γ εΩοϓ͠·͠ΐ͏ʯ IUUQTWJTVBMIVOUDPNGQIPUPDFFE
ͳΜͰ͔ΜͰ ͱΓ͋͑ͣ,15
ͱʹ͔͕͘ ଟذʹ͕Γ͗͢Δ IUUQTWJTVBMIVOUDPNGQIPUPDF
Կ͔͢͜ͱʹ ϓϨογϟʔΛײ͡Δ IUUQTWJTVBMIVOUDPNGQIPUPFCDCF
λΠϜϘοΫεʹԊ͏͚ͩͷ ༧ఆௐͳ;Γ͔͑Γ IUUQTWJTVBMIVOUDPNQIPUPIPVSHMBTTPOOFXTQBQFS
ΔͱܾΊͨ͜ͱ͕ ࣮ߦ͞Εͳ͍ IUUQTWJTVBMIVOUDPNQIPUP
"HFOEB ɾݱίʔνͷհ ɾ;Γ͔͑Γͷత ɾ೦ͳ;Γ͔͑Γ ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ ͍ ɾ·ͱΊ
;Γ͔͑ΓͰ ҙ͍ࣝͯ͠Δ͍ IUUQTWJTVBMIVOUDPNGQIPUPFFG
ʮ;Γ͔͑Γʯͷҙਤɺ ࢀՃऀͳͲ༷ʑͳཁૉΛ ;·͑ͯσβΠϯ͢Δ IUUQTWJTVBMIVOUDPNGQIPUPDBE
;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ͜ͱ ɿࣗୡͰҙࢤΛܾ࣋ͬͯΊ ͍ͯΔ͔ʁ ɿ҆৺Ͱ͖Δɾ҆શͳ͔ʁ ɿࣄ݁ՌΛܭଌͰ͖Δ ͔ʁ
;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ͜ͱ ɿࣗୡͰҙࢤΛܾ࣋ͬͯΊ ͍ͯΔ͔ʁ ɿ҆৺Ͱ͖Δɾ҆શͳ͔ʁ ɿࣄ݁ՌΛܭଌͰ͖Δ ͔ʁ
ࣗୡͰҙࢤΛ࣋ͬͯ ܾΊ͍ͯΔ͔ʁ IUUQTWJTVBMIVOUDPNGQIPUPFG
આ໌ɾվળ IUUQTXXXqJDLSDPNQIPUPTWVIVOH
ʮܾΊΔʯ͜ͱ͕Ͱ͖Δ ඞཁͳαϙʔτͷଘࡏ IUUQTWJTVBMIVOUDPNGQIPUPGGEF
;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ͜ͱ ɿࣗୡͰҙࢤΛܾ࣋ͬͯΊ ͍ͯΔ͔ʁ ɿ҆৺Ͱ͖Δɾ҆શͳ͔ʁ ɿࣄ݁ՌΛܭଌͰ͖Δ ͔ʁ
҆৺Ͱ͖Δɾ҆શͳ͔ʁ IUUQTWJTVBMIVOUDPNGQIPUPGBDF
ͩ͘Βͳ͍ͱࢥ͑Δҙݟɺ ൷ධΛͦͷʹग़ͤΔ IUUQTWJTVBMIVOUDPNGQIPUPDDGB
άϥϯυϧʔϧ IUUQTWJTVBMIVOUDPNGQIPUPDDCF
;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ͜ͱ ɿࣗୡͰҙࢤΛܾ࣋ͬͯΊ ͍ͯΔ͔ʁ ɿ҆৺Ͱ͖Δɾ҆શͳ͔ʁ ɿࣄ݁ՌΛܭଌͰ͖Δ ͔ʁ
ࣄ݁ՌΛܭଌͰ͖Δ͔ʁ IUUQTWJTVBMIVOUDPNGQIPUPGFFG
ࣄ࣮Λऩू͢Δ IUUQTWJTVBMIVOUDPNQIPUP
;Γ͔͑Γ͕ऴΘͬͨΒ ԿΛ͢Δ͔໌ന͔ʁ IUUQTWJTVBMIVOUDPNQIPUP
"HFOEB ɾݱίʔνͷհ ɾ;Γ͔͑Γͷత ɾ೦ͳ;Γ͔͑Γ ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ ͍ ɾ·ͱΊ
Copyright (c) 2016 Guild Works Inc. ;Γ͔͑Γͷత ɿΓํΛΑΓ্ख͘ΔͨΊͷαΠΫ ϧΛճ͢ʹϓϩηεͷվળ ɿෆ࣮֬ͳঢ়گԼͰɺֶͼΛڞ༗͠ɺ
࣍ͷΞΫγϣϯΛߟ͑Δʹෆ࣮֬ͳঢ়گ Λ໌Β͔ʹ͢Δ
;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ͜ͱ ɿࣗୡͰҙࢤΛܾ࣋ͬͯΊ ͍ͯΔ͔ʁ ɿ҆৺Ͱ͖Δɾ҆શͳ͔ʁ ɿࣄ݁ՌΛܭଌͰ͖Δ ͔ʁ
ࢀߟॻ੶ 'FBSMFTT$IBOHF ΞδϟΠϧʹޮ͘ ΞΠσΞΛ৫ʹ ΊΔͨΊͷ ͷύλʔϯ .BSZ-ZOO.BOOT ஶ -JOEB3JTJOH
ஶ ޱګ৳ ༁
ࢀߟॻ੶ ΞδϟΠϧ ϨτϩεϖΫςΟϒζ ڧ͍νʔϜΛҭͯΔ ʮ;Γ͔͑ΓʯͷखҾ͖ &TUIFS%FSCZ ஶ %JBOB-BSTFO ஶ
֯య ༁
ࢀߟॻ੶ ͜Ε͚ͩ,15 ఱউ ஶ
͍͖ͳΓ͏·͘ͳΒͳ͍ IUUQTWJTVBMIVOUDPNGQIPUPGC
Γͳ͕Βۺඥ݁ͳ͍ ཱͪࢭ·ͬͯۺඥΛ݁ͼͳ͓͢ IUUQTWJTVBMIVOUDPNQIPUP
IUUQTWJTVBMIVOUDPNGQIPUPDCB Έͳ͞ΜͷݱͷϦΞϧͳΛ ฉ͔͍ͤͯͩ͘͞