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ふりかえりでよく見かける課題とその解決案

yohhatu
September 23, 2017

 ふりかえりでよく見かける課題とその解決案

【「ふりかえり」による現場改善の事例とその可能性】での発表資料

yohhatu

September 23, 2017
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  1. ݱ৔ͰΑ͘ݟ͔͚Δ
    ՝୊ͱͦͷղܾҊ
    ʮ;Γ͔͑ΓʯʹΑΔ
    ݱ৔վળͷࣄྫͱͦͷՄೳੑ
    IUUQTWJTVBMIVOUDPNQIPUP
    ΪϧυϫʔΫε
    தଜɹ༸ !ZPIIBUV

    View Slide

  2. "HFOEB
    ɾݱ৔ίʔνͷ঺հ
    ɾ;Γ͔͑Γͷ໨త
    ɾ࢒೦ͳ;Γ͔͑Γ
    ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ໰
    ͍
    ɾ·ͱΊ

    View Slide

  3. "HFOEB
    ɾݱ৔ίʔνͷ঺հ
    ɾ;Γ͔͑Γͷ໨త
    ɾ࢒೦ͳ;Γ͔͑Γ
    ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ໰
    ͍
    ɾ·ͱΊ

    View Slide

  4. ࣗݾ঺հ
    ɾதଜɹ༸ Α͏

    ɾΪϧυϫʔΫε
    ɾݱ৔ίʔνվળίʔν
    ɾೝఆεΫϥϜϚελʔ
    ɾ%FW-07&ؔ੢
    ɾ!ZPIIBUV
    IUUQBCPVUNFZPIIBUV

    View Slide

  5. IUUQHVJMEXPSLTKQ

    View Slide

  6. IUUQTWJTVBMIVOUDPNGQIPUPG
    ݱ৔ίʔνͱ͸ͳʹ͔ʁ

    View Slide

  7. ϛογϣϯ͸
    ʮਖ਼͍͠΋ͷΛਖ਼ͭ͘͘͠Δʯ
    ݱ৔Λ૿΍ͨ͢Ί

    View Slide

  8. ɾݱ৔Ͱ։ൃνʔϜɺࣄۀଆͱҰ
    ॹʹͳͬͯվળΛਐΊ͍ͯ͘
    ɾݱ৔ʹৗறͯ͠ɺݱ৔ͱҰॹʹ
    ߦಈ͢Δ
    ɾಠཱͨ͠ࢹ఺Λ࣋ͪɺ੍໿ʹറ
    ΒΕͳ͍

    View Slide

  9. View Slide

  10. View Slide

  11. νʔϜΛ
    Ϗϧυ͢Δ
    ϓϩηεΛ
    վળ͢Δ
    ٕज़ͷಋೖɾఆணΛ
    ࢧԉ͢Δ

    View Slide

  12. ؔΘͬͨݱ৔

    IUUQTWJTVBMIVOUDPNQIPUP

    View Slide

  13. ؔΘͬͨνʔϜ
    νʔϜ
    IUUQTWJTVBMIVOUDPNQIPUP

    View Slide

  14. ݱ৔Ͱͷ;Γ͔͑Γ
    ໿ճ

    View Slide

  15. Copyright (c) 2014 Guild Works Inc.
    ݱ৔վળͷͨΊͷಓ۩ശ
    IUUQTWJTVBMIVOUDPNGQIPUPGCG

    View Slide

  16. Copyright (c) 2014 Guild Works Inc.
    ݱ৔վળͷͨΊͷ஌ܙ
    IUUQTWJTVBMIVOUDPNGQIPUPGCG

    View Slide

  17. Copyright (c) 2014 Guild Works Inc.
    ݱ৔վળͷͨΊͷಉࢤ
    IUUQTWJTVBMIVOUDPNGQIPUPDBEE

    View Slide

  18. ࣗ෼
    νʔϜ
    ϓϩδΣΫτ
    ϓϩμΫταʔϏε
    ࣄۀ
    ձࣾ
    ݱ৔վળͷͨΊͷࢹ࠲

    View Slide

  19. ঢ়گʹԠͨ͡ݱ৔ίʔν
    λʔήοτνʔϜ
    ΛܾΊͯݱ৔վળ
    اըଆ ϓϩμΫ
    τΦʔφʔ
    Λؚ
    Ίͯվળ
    ର৅νʔϜɺࣄۀ
    Λ૿΍͍ͯ͘͠
    $50ͷࢧԉ΍
    ୅ߦ੥ෛ

    View Slide

  20. IUUQTXXXqJDLSDPNQIPUPTJBOBSMFUU
    ݱ৔ʹ
    νΣϯδΤʔδΣϯτ͕
    ஀ੜ͢Δ

    View Slide

  21. "HFOEB
    ɾݱ৔ίʔνͷ঺հ
    ɾ;Γ͔͑Γͷ໨త
    ɾ࢒೦ͳ;Γ͔͑Γ
    ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ໰
    ͍
    ɾ·ͱΊ

    View Slide

  22. ;Γ͔͑Γͷ໨త
    IUUQTWJTVBMIVOUDPNQIPUP

    View Slide

  23. Copyright (c) 2016 Guild Works Inc.
    ;Γ͔͑Γͷ໨త
    ɿ΍ΓํΛΑΓ্ख͘΍ΔͨΊͷαΠΫ
    ϧΛճ͢ʹϓϩηεͷվળ
    ɿෆ࣮֬ͳঢ়گԼͰɺֶͼΛڞ༗͠ɺ
    ࣍ͷΞΫγϣϯΛߟ͑Δʹෆ࣮֬ͳঢ়گ
    Λ໌Β͔ʹ͢Δ

    View Slide

  24. Copyright (c) 2014 Guild Works Inc.
    IUUQTWJTVBMIVOUDPNGQIPUPBCBDFC
    ΍Γํͷվળ

    View Slide

  25. Copyright (c) 2016 Guild Works Inc.
    ΍ΓํͷվળͷͨΊͷ;Γ͔͑Γ
    ੒௕͠ଓ͚Δ͜ͱͰɺ੒ՌΛग़ͤ
    Δڧ͍νʔϜʹͳΔ

    View Slide

  26. Copyright (c) 2016 Guild Works Inc.
    ΍ΓํͷվળͷͨΊͷ;Γ͔͑Γ
    ೔ʑ๩͗͢͠Δͱʜ
    ɾࣗ෼ͷखݩ͔͠ݟ͑ͳ͘ͳΔɻ
    ɾ٬؍తʹࣗ෼ୡͷ΍ΓํΛ၆ᛌͰ͖ͳ
    ͘ͳΔɻ
    ͦ͏ͳΔͱʜ
    ʮݟ௚͢৔ʯ͕ͳ͘ͳΔɻ

    View Slide

  27. Copyright (c) 2016 Guild Works Inc.
    ΍ΓํͷվળͷͨΊͷ;Γ͔͑Γ
    पΓͷঢ়گ͕ݟ͑ͳ͍ͱʜ
    ɾଞͷਓୡͷ͜ͱΛߟ͑Δ͜ͱ͕ͳ͘ͳ
    Δɻ
    ɾϑΟʔυόοΫ͢Δػձ͕ͳ͘ͳΔɻ
    ͦ͏ͳΔͱʜ
    վળͷػձΛࣦ͏ɻ

    View Slide

  28. Copyright (c) 2014 Guild Works Inc.
    IUUQTXXXqJDLSDPNQIPUPTQJ[[BEFCBSS
    IUUQTXXXqJDLSDPNQIPUPTQJ[[BEFCBSS
    ෆ࣮֬ͳঢ়گΛݟ௨͢

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  29. Copyright (c) 2016 Guild Works Inc.
    ෆ࣮֬ͳঢ়گͰͷ;Γ͔͑Γ
    ৽نࣄۀͷԼͰ৽͍͠αʔϏεΛ࡞Δ৔߹ʜ
    ɾਖ਼͍͠ղ͕໌֬ͳΘ͚Ͱ͸ͳ͍
    ɾਖ਼͍͠ղ΁ͷಓ͕ͭͰ͸ͳ͍
    ɾਖ਼͍͠ղΛ஌͍ͬͯΔͷ͸ಛఆ
    ͷ୭͔Ͱ͸ͳ͍

    View Slide

  30. Copyright (c) 2016 Guild Works Inc.
    ਖ਼͍͠ղ͕໌֬Ͱͳ͍ͷͰʜ
    ͠͹Β͘าΜͰΈͯɺ
    ͦͷ࣌఺Ͱ෼͔ͬͨ͜ͱΛ
    ֬ೝͯ͠ɺ੔ཧ͢Δඞཁ͕͋Δ
    ෆ࣮֬ͳঢ়گͰͷ;Γ͔͑Γ

    View Slide

  31. Copyright (c) 2016 Guild Works Inc.
    ਖ਼͍͠ղ΁ͷಓ͕ͭͰ͸ͳ͍ͷͰʜ
    ͍Ζ͍Ζͳ͜ͱΛ
    ༐ؾΛ࣋ͬͯ
    ࢼͯ͠ΈΔඞཁ͕͋Δ
    ෆ࣮֬ͳঢ়گͰͷ;Γ͔͑Γ

    View Slide

  32. Copyright (c) 2016 Guild Works Inc.
    ਖ਼͍͠ղΛ͍࣋ͬͯΔͷ͸ಛఆͷ୭͔Ͱ͸ͳ͍ͷͰʜ
    ؔ܎ऀͦΕͧΕͷ
    ஌ݟ΍ܦݧΛ࣋ͪدͬͯ
    ߟ͑Δඞཁ͕͋Δ
    ෆ࣮֬ͳঢ়گͰͷ;Γ͔͑Γ

    View Slide

  33. Copyright (c) 2016 Guild Works Inc.
    ;Γ͔͑Γͷͭͷޮ༻
    νʔϜશମ͕ɺߦಈՄೳͳվળࡦΛ୳͠ɺࢼ͢
    ༐ؾΛಘΔ͜ͱ
    νʔϜશମ͕ɺ͜Ε·ͰͷߦಈΛࢥ͍ฦ͠ɺ৽
    ͨͳؾ͖ͮΛಘΔ͜ͱ
    νʔϜશମ͕ɺ΍ͬͯΈͯ͏·͍ͬͨ͘ߦಈ
    ΛɺνʔϜʹఆணͤ͞Δ͜ͱ
    νʔϜશମ͕ɺϝϯόʔͷଟ༷ੑΛड͚ೖΕɺ
    ৴པؔ܎Λங͘͜ͱ
    ʢʮϓϩδΣΫτϑΝγϦςʔϣϯ࣮ફฤ;Γ͔͑ΓΨΠυʯ1͔ΒҾ༻ʣ

    View Slide

  34. Copyright (c) 2014 Guild Works Inc.
    ;Γ͔͑Γͷ΍Γํ
    IUUQTXXXqJDLSDPNQIPUPTMFFDVMMJWBO

    View Slide

  35. Copyright (c) 2016 Guild Works Inc.
    ;Γ͔͑Γͷ΍Γํ
    ɾ,15
    ɾ:85
    ɾλΠϜϥΠϯ
    ɹଞʹ΋৭ʑ͋Γ·͢

    View Slide

  36. Copyright (c) 2016 Guild Works Inc.
    ʢʮϓϩδΣΫτϑΝγϦςʔϣϯ࣮ફฤ;Γ͔͑ΓΨΠυʯ1͔ΒҾ༻ʣ

    View Slide

  37. Copyright (c) 2016 Guild Works Inc.
    ,15

    View Slide

  38. Copyright (c) 2016 Guild Works Inc.
    ,15ͱ:85
    IUUQIJTBNBHB[JOFOFUCMPHNBOBCVUJLBSBZXU

    View Slide

  39. Copyright (c) 2016 Guild Works Inc.
    λΠϜϥΠϯ

    View Slide

  40. "HFOEB
    ɾݱ৔ίʔνͷ঺հ
    ɾ;Γ͔͑Γͷ໨త
    ɾ࢒೦ͳ;Γ͔͑Γ
    ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ໰
    ͍
    ɾ·ͱΊ

    View Slide

  41. IUUQTXXXqJDLSDPNQIPUPTTBODIPN
    ࢒೦ͳʮ;Γ͔͑Γʯ

    View Slide

  42. ʮ͕࣌ؒͳ͍ͷͰ;Γ͔͑Γ͸
    εΩοϓ͠·͠ΐ͏ʯ
    IUUQTWJTVBMIVOUDPNGQIPUPDFFE

    View Slide

  43. ͳΜͰ΋͔ΜͰ΋
    ͱΓ͋͑ͣ,15

    View Slide

  44. ͱʹ͔͘࿩୊͕
    ଟذʹ޿͕Γ͗͢Δ
    IUUQTWJTVBMIVOUDPNGQIPUPDF

    View Slide

  45. Կ͔࿩͢͜ͱʹ
    ϓϨογϟʔΛײ͡Δ
    IUUQTWJTVBMIVOUDPNGQIPUPFCDCF

    View Slide

  46. λΠϜϘοΫεʹԊ͏͚ͩͷ
    ༧ఆௐ࿨ͳ;Γ͔͑Γ
    IUUQTWJTVBMIVOUDPNQIPUPIPVSHMBTTPOOFXTQBQFS

    View Slide

  47. ΍ΔͱܾΊͨ͜ͱ͕
    ࣮ߦ͞Εͳ͍
    IUUQTWJTVBMIVOUDPNQIPUP

    View Slide

  48. "HFOEB
    ɾݱ৔ίʔνͷ঺հ
    ɾ;Γ͔͑Γͷ໨త
    ɾ࢒೦ͳ;Γ͔͑Γ
    ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ໰
    ͍
    ɾ·ͱΊ

    View Slide

  49. ;Γ͔͑ΓͰ
    ҙ͍ࣝͯ͠Δ໰͍
    IUUQTWJTVBMIVOUDPNGQIPUPFFG

    View Slide

  50. ʮ;Γ͔͑Γʯͷҙਤɺ
    ࢀՃऀͳͲ༷ʑͳཁૉΛ
    ;·͑ͯσβΠϯ͢Δ
    IUUQTWJTVBMIVOUDPNGQIPUPDBE

    View Slide

  51. ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ͜ͱ
    ɿࣗ෼ୡͰҙࢤΛܾ࣋ͬͯΊ
    ͍ͯΔ͔ʁ
    ɿ҆৺Ͱ͖Δɾ҆શͳ৔͔ʁ
    ɿࣄ৅΍݁ՌΛܭଌͰ͖Δ
    ͔ʁ

    View Slide

  52. ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ͜ͱ
    ɿࣗ෼ୡͰҙࢤΛܾ࣋ͬͯΊ
    ͍ͯΔ͔ʁ
    ɿ҆৺Ͱ͖Δɾ҆શͳ৔͔ʁ
    ɿࣄ৅΍݁ՌΛܭଌͰ͖Δ
    ͔ʁ

    View Slide

  53. ࣗ෼ୡͰҙࢤΛ࣋ͬͯ
    ܾΊ͍ͯΔ͔ʁ
    IUUQTWJTVBMIVOUDPNGQIPUPFG

    View Slide

  54. આ໌੹೚ɾվળ੹೚
    IUUQTXXXqJDLSDPNQIPUPTWVIVOH

    View Slide

  55. ʮܾΊΔʯ͜ͱ͕Ͱ͖Δ
    ඞཁͳαϙʔτͷଘࡏ
    IUUQTWJTVBMIVOUDPNGQIPUPGGEF

    View Slide

  56. ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ͜ͱ
    ɿࣗ෼ୡͰҙࢤΛܾ࣋ͬͯΊ
    ͍ͯΔ͔ʁ
    ɿ҆৺Ͱ͖Δɾ҆શͳ৔͔ʁ
    ɿࣄ৅΍݁ՌΛܭଌͰ͖Δ
    ͔ʁ

    View Slide

  57. ҆৺Ͱ͖Δɾ҆શͳ৔͔ʁ
    IUUQTWJTVBMIVOUDPNGQIPUPGBDF

    View Slide

  58. ͩ͘Βͳ͍ͱࢥ͑Δҙݟɺ
    ൷ධΛͦͷ৔ʹग़ͤΔ
    IUUQTWJTVBMIVOUDPNGQIPUPDDGB

    View Slide

  59. άϥϯυϧʔϧ
    IUUQTWJTVBMIVOUDPNGQIPUPDDCF

    View Slide

  60. ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ͜ͱ
    ɿࣗ෼ୡͰҙࢤΛܾ࣋ͬͯΊ
    ͍ͯΔ͔ʁ
    ɿ҆৺Ͱ͖Δɾ҆શͳ৔͔ʁ
    ɿࣄ৅΍݁ՌΛܭଌͰ͖Δ
    ͔ʁ

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  61. ࣄ৅΍݁ՌΛܭଌͰ͖Δ͔ʁ
    IUUQTWJTVBMIVOUDPNGQIPUPGFFG

    View Slide

  62. ࣄ࣮Λऩू͢Δ
    IUUQTWJTVBMIVOUDPNQIPUP

    View Slide

  63. ;Γ͔͑Γ͕ऴΘͬͨΒ
    ԿΛ͢Δ͔໌ന͔ʁ
    IUUQTWJTVBMIVOUDPNQIPUP

    View Slide

  64. "HFOEB
    ɾݱ৔ίʔνͷ঺հ
    ɾ;Γ͔͑Γͷ໨త
    ɾ࢒೦ͳ;Γ͔͑Γ
    ɾ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ໰
    ͍
    ɾ·ͱΊ

    View Slide

  65. Copyright (c) 2016 Guild Works Inc.
    ;Γ͔͑Γͷ໨త
    ɿ΍ΓํΛΑΓ্ख͘΍ΔͨΊͷαΠΫ
    ϧΛճ͢ʹϓϩηεͷվળ
    ɿෆ࣮֬ͳঢ়گԼͰɺֶͼΛڞ༗͠ɺ
    ࣍ͷΞΫγϣϯΛߟ͑Δʹෆ࣮֬ͳঢ়گ
    Λ໌Β͔ʹ͢Δ

    View Slide

  66. ;Γ͔͑ΓͰҙ͍ࣝͯ͠Δ͜ͱ
    ɿࣗ෼ୡͰҙࢤΛܾ࣋ͬͯΊ
    ͍ͯΔ͔ʁ
    ɿ҆৺Ͱ͖Δɾ҆શͳ৔͔ʁ
    ɿࣄ৅΍݁ՌΛܭଌͰ͖Δ
    ͔ʁ

    View Slide

  67. ࢀߟॻ੶
    'FBSMFTT$IBOHF
    ΞδϟΠϧʹޮ͘
    ΞΠσΞΛ૊৫ʹ
    ޿ΊΔͨΊͷ
    ͷύλʔϯ
    .BSZ-ZOO.BOOT ஶ

    -JOEB3JTJOH ஶ

    ઒ޱګ৳ ؂༁

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  68. ࢀߟॻ੶
    ΞδϟΠϧ
    ϨτϩεϖΫςΟϒζ
    ڧ͍νʔϜΛҭͯΔ
    ʮ;Γ͔͑ΓʯͷखҾ͖
    &TUIFS%FSCZ ஶ

    %JBOB-BSTFO ஶ

    ֯੐య ຋༁

    View Slide

  69. ࢀߟॻ੶
    ͜Ε͚ͩ,15
    ఱ໺উ ஶ

    View Slide

  70. ͍͖ͳΓ͸͏·͘ͳΒͳ͍
    IUUQTWJTVBMIVOUDPNGQIPUPGC

    View Slide

  71. ૸Γͳ͕Βۺඥ͸݁΂ͳ͍
    ཱͪࢭ·ͬͯۺඥΛ݁ͼͳ͓͢
    IUUQTWJTVBMIVOUDPNQIPUP

    View Slide

  72. IUUQTWJTVBMIVOUDPNGQIPUPDCB
    Έͳ͞Μͷݱ৔ͷϦΞϧͳ੠Λ
    ฉ͔͍ͤͯͩ͘͞

    View Slide