Michael Adcock (@adcockm) uses his information, technology, programming, and management skills to solve problems in the Special Projects group of Global Customer Experience and Service at ProQuest. This work affects librarians, researchers, and students in universities and other organizations all over the world. He often employs IA/UX methods, clarifies complex information, understands connections between people, information, and software, and acts as an escalation point for all sorts of interesting issues that arise.