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Feedback Matters

Elle Meredith
February 11, 2016
280

Feedback Matters

Talk given at Ruby Conf AU 2016

Elle Meredith

February 11, 2016
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Transcript

  1. Feedback
    E L L E M E R E D I T H ɾ @ A E M E R E D I T H

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  2. – W H AT D I D Y O U S AY ? T H E A R T O F G I V I N G A N D
    R E C E I V I N G F E E D B A C K , P. 5
    “The concept of ‘feedback’ comes
    from cybernetics, the theory of control
    [which] emphasizes the concept of a
    closed loop in a system…”

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  3. Feedback, Coaching, and
    Performance Reviews
    Feedback, Coaching, and
    Performance Reviews

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  4. • Why?
    • What makes feedback effective?
    • Overcoming your fears
    • Right situations and wrong ones
    • How to run a formal feedback session
    • Receiving feedback
    • Difficult situations
    • Retrospectives and pull requests

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  5. WHY?

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  6. S H O W
    AT T E N T I V E N E S S

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  7. S I G N A L A P P R E C I AT I O N

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  8. R E D I R E C T
    U N D E S I R A B L E
    B E H AV I O U R

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  9. B E P R O D U C T I V E

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  10. C O N T R I B U T E T O
    O T H E R S ' L E A R N I N G
    A N D D E V E L O P M E N T

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  11. M O T I VAT E
    A N D
    I N S P I R E

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  12. S T R E N G T H E N R A P P O R T

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  13. F O S T E R O P E N
    C O M M U N I C AT I O N A N D
    E N H A N C E T E A M W O R K

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  14. I M P R O V E T E A M
    P E R F O R M A N C E

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  15. What makes
    feedback effective?

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  16. F R E Q U E N T A N D
    I N C O N T E X T

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  17. H A S A N O B J E C T I V E

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  18. R E A L I S T I C I N E X P E C TAT I O N S

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  19. S H O W S R E S P E C T

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  20. T W O - WAY
    C O N V E R S AT I O N

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  21. E X P R E S S E D A S
    A P O I N T O F V I E W

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  22. A N O P P O R T U N I T Y

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  23. Clear, specific, timed
    right, non-judgmental,
    and speaks only to
    behaviour

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  24. Overcome
    Fears

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  25. R E C I P I E N T M I G H T
    D I S L I K E Y O U

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  26. N O T H A N D L E T H E
    F E E D B A C K

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  27. R E C A L L PA S T
    I N C I D E N T S

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  28. F E E D B A C K
    N O T U S E F U L

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  29. A W K WA R D

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  30. In Reality

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  31. Right
    Situations

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  32. G O O D W O R K

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  33. L I K E L I H O O D O F I M P R O V I N G
    A P E R S O N ' S S K I L L S

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  34. W H E N F E E D B A C K I S
    E X P E C T E D

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  35. C A N N O T B E I G N O R E D

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  36. Wrong Time

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  37. N O T E N O U G H I N F O

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  38. C A N N O T C O N T R O L

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  39. E M O T I O N A L

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  40. N O T I M E O R PAT I E N C E

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  41. P E R S O N A L P R E F E R E N C E

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  42. N O S O L U T I O N
    J U S T Y E T

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  43. When positive feedback
    is given frequently, the
    negative feedback
    seems less threatening
    and more credible.

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  44. How

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  45. B E H O N E S T

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  46. B E M I N D F U L

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  47. B E
    S P E C I F I C

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  48. P E R S O N A L I T I E S

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  49. Best Time

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  50. Formal Session

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  51. P L A N N I N G

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  52. 1. One line overview
    2. Objective report
    3. Review facts, listen to their version, make clear desired
    behaviour
    4. Consider potential objections
    5. Consider possible barriers
    6. Questions for recipient and for you
    7. Desired short-term result(s)
    8. Desired long-term result(s)
    Planning

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  53. C O N D U C T I N G

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  54. A C T I V E P L A N

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  55. Receiving
    Feedback

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  56. 1. An opportunity to improve your relationships
    2. Listen carefully to POV and consider its intention
    3. Ask questions
    4. Let your defences down
    5. Resist the urge to justify your behaviour or actions
    6. Identify what you can learn from it
    7. Come up with an action plan
    8. Recognise that even when valid has no place in the current conversation
    9. Later on you can verify the feedback
    10. But always thank the other person
    Receiving Feedback

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  57. Follow
    Up

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  58. A S S E S S
    Y O U R S E L F

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  59. Difficult
    Situations

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  60. Difficult
    Situations

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  61. Retrospective
    Sessions

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  62. Pull Requests
    https://github.com/thoughtbot/guides/tree/master/code-review

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  63. Respectful Space

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  64. • Praise effort, not ability.
    • Offer some positive feedback
    • Empower everyone, not just leaders and managers
    • Encourage the team to help each other to solve problems
    • Not dwelling on what’s wrong
    • Set clear expectations
    • Encourage questions
    • Make it ok to say no
    Building respective
    culture guidelines

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  65. Clear, specific, timed
    right, non-judgmental,
    and speaks only to
    behaviour

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  66. G I N G E R N I N J A

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  67. E L L E M E R E D I T H ɾ @ A E M E R E D I T H

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  68. • http://www.gratisography.com
    • http://deathtothestockphoto.com
    • https://www.flickr.com/photos/mathiasappel/18125791188/
    • https://www.flickr.com/photos/tfpc/8667571355
    • https://www.flickr.com/photos/leo-gruebler/6347903993
    • https://www.flickr.com/photos/state_library_south_australia/3943280769/
    • https://www.flickr.com/photos/66150974@N07/14794680277
    • https://www.flickr.com/photos/96491161@N03/12861629503
    • https://www.flickr.com/photos/europeanspaceagency/8389484180
    • https://images.unsplash.com/photo-1453728013993-6d66e9c9123a
    • https://www.flickr.com/photos/sergesegal/9084790214
    • https://www.flickr.com/photos/paulsynnott/2479478433
    • https://www.flickr.com/photos/perspective/23771848605
    • https://www.flickr.com/photos/mjtmail/2445356713
    • https://www.flickr.com/photos/josemanuelerre/14723419461/
    • https://www.flickr.com/photos/vickoviczlatko/19969288054
    • https://www.flickr.com/photos/pandrewnguyen/5348057660/
    • http://sleep-eat-paint-repeat.tumblr.com/post/54063076777/tastefullyoffensive-unuseful-everyday
    • Grumpy cat??
    • https://www.flickr.com/photos/david_martin_foto/15315927305
    • https://www.flickr.com/photos/12023825@N04/2898021822
    • https://www.flickr.com/photos/sleenen/10781356063
    • https://www.flickr.com/photos/guinicholas/22301220359/
    • https://www.flickr.com/photos/theologhia/17408794862
    • https://www.flickr.com/photos/leabesson/20980110374
    • https://www.flickr.com/photos/diongillard/2627465919/
    • https://www.flickr.com/photos/nita-w/8341414834
    • https://www.flickr.com/photos/hpdpro/4681544
    • https://twitter.com/AnimalsGalore/status/696549698186846209
    • https://www.flickr.com/photos/59159233@N04/24085458046
    • https://www.flickr.com/photos/kwl/7153621661
    • https://www.flickr.com/photos/92414546@N04/21782868962
    Images credits

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