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Feedback Matters

492d339a2ec66fa8d80e937abddb58e6?s=47 Elle Meredith
February 11, 2016

Feedback Matters

Talk given at Ruby Conf AU 2016


Elle Meredith

February 11, 2016


  1. Feedback E L L E M E R E D

    I T H ɾ @ A E M E R E D I T H
  2. – W H AT D I D Y O U

    S AY ? T H E A R T O F G I V I N G A N D R E C E I V I N G F E E D B A C K , P. 5 “The concept of ‘feedback’ comes from cybernetics, the theory of control [which] emphasizes the concept of a closed loop in a system…”
  3. Feedback, Coaching, and Performance Reviews Feedback, Coaching, and Performance Reviews

  4. • Why? • What makes feedback effective? • Overcoming your

    fears • Right situations and wrong ones • How to run a formal feedback session • Receiving feedback • Difficult situations • Retrospectives and pull requests
  5. WHY?

  6. S H O W AT T E N T I

    V E N E S S
  7. S I G N A L A P P R

    E C I AT I O N
  8. R E D I R E C T U N

    D E S I R A B L E B E H AV I O U R
  9. B E P R O D U C T I

    V E
  10. C O N T R I B U T E

    T O O T H E R S ' L E A R N I N G A N D D E V E L O P M E N T
  11. M O T I VAT E A N D I

    N S P I R E
  12. S T R E N G T H E N

    R A P P O R T
  13. F O S T E R O P E N

    C O M M U N I C AT I O N A N D E N H A N C E T E A M W O R K
  14. I M P R O V E T E A

    M P E R F O R M A N C E
  15. What makes feedback effective?

  16. F R E Q U E N T A N

    D I N C O N T E X T
  17. H A S A N O B J E C

    T I V E
  18. R E A L I S T I C I

    N E X P E C TAT I O N S
  19. S H O W S R E S P E

    C T
  20. T W O - WAY C O N V E

    R S AT I O N
  21. E X P R E S S E D A

    S A P O I N T O F V I E W
  22. A N O P P O R T U N

    I T Y
  23. Clear, specific, timed right, non-judgmental, and speaks only to behaviour

  24. Overcome Fears

  25. R E C I P I E N T M

    I G H T D I S L I K E Y O U
  26. N O T H A N D L E T

    H E F E E D B A C K
  27. R E C A L L PA S T I

    N C I D E N T S
  28. F E E D B A C K N O

    T U S E F U L
  29. A W K WA R D

  30. In Reality

  31. Right Situations

  32. G O O D W O R K

  33. L I K E L I H O O D

    O F I M P R O V I N G A P E R S O N ' S S K I L L S
  34. W H E N F E E D B A

    C K I S E X P E C T E D
  35. C A N N O T B E I G

    N O R E D
  36. Wrong Time

  37. N O T E N O U G H I

    N F O
  38. C A N N O T C O N T

    R O L
  39. E M O T I O N A L

  40. N O T I M E O R PAT I

    E N C E
  41. P E R S O N A L P R

    E F E R E N C E
  42. N O S O L U T I O N

    J U S T Y E T
  43. When positive feedback is given frequently, the negative feedback seems

    less threatening and more credible.
  44. How

  45. B E H O N E S T

  46. B E M I N D F U L

  47. B E S P E C I F I C

  48. P E R S O N A L I T

    I E S
  49. Best Time

  50. Formal Session

  51. P L A N N I N G

  52. 1. One line overview 2. Objective report 3. Review facts,

    listen to their version, make clear desired behaviour 4. Consider potential objections 5. Consider possible barriers 6. Questions for recipient and for you 7. Desired short-term result(s) 8. Desired long-term result(s) Planning
  53. C O N D U C T I N G

  54. A C T I V E P L A N

  55. Receiving Feedback

  56. 1. An opportunity to improve your relationships 2. Listen carefully

    to POV and consider its intention 3. Ask questions 4. Let your defences down 5. Resist the urge to justify your behaviour or actions 6. Identify what you can learn from it 7. Come up with an action plan 8. Recognise that even when valid has no place in the current conversation 9. Later on you can verify the feedback 10. But always thank the other person Receiving Feedback
  57. Follow Up

  58. A S S E S S Y O U R

    S E L F
  59. Difficult Situations

  60. Difficult Situations

  61. Retrospective Sessions

  62. Pull Requests https://github.com/thoughtbot/guides/tree/master/code-review

  63. Respectful Space

  64. • Praise effort, not ability. • Offer some positive feedback

    • Empower everyone, not just leaders and managers • Encourage the team to help each other to solve problems • Not dwelling on what’s wrong • Set clear expectations • Encourage questions • Make it ok to say no Building respective culture guidelines
  65. Clear, specific, timed right, non-judgmental, and speaks only to behaviour

  66. G I N G E R N I N J

  67. E L L E M E R E D I

    T H ɾ @ A E M E R E D I T H
  68. • http://www.gratisography.com • http://deathtothestockphoto.com • https://www.flickr.com/photos/mathiasappel/18125791188/ • https://www.flickr.com/photos/tfpc/8667571355 • https://www.flickr.com/photos/leo-gruebler/6347903993

    • https://www.flickr.com/photos/state_library_south_australia/3943280769/ • https://www.flickr.com/photos/66150974@N07/14794680277 • https://www.flickr.com/photos/96491161@N03/12861629503 • https://www.flickr.com/photos/europeanspaceagency/8389484180 • https://images.unsplash.com/photo-1453728013993-6d66e9c9123a • https://www.flickr.com/photos/sergesegal/9084790214 • https://www.flickr.com/photos/paulsynnott/2479478433 • https://www.flickr.com/photos/perspective/23771848605 • https://www.flickr.com/photos/mjtmail/2445356713 • https://www.flickr.com/photos/josemanuelerre/14723419461/ • https://www.flickr.com/photos/vickoviczlatko/19969288054 • https://www.flickr.com/photos/pandrewnguyen/5348057660/ • http://sleep-eat-paint-repeat.tumblr.com/post/54063076777/tastefullyoffensive-unuseful-everyday • Grumpy cat?? • https://www.flickr.com/photos/david_martin_foto/15315927305 • https://www.flickr.com/photos/12023825@N04/2898021822 • https://www.flickr.com/photos/sleenen/10781356063 • https://www.flickr.com/photos/guinicholas/22301220359/ • https://www.flickr.com/photos/theologhia/17408794862 • https://www.flickr.com/photos/leabesson/20980110374 • https://www.flickr.com/photos/diongillard/2627465919/ • https://www.flickr.com/photos/nita-w/8341414834 • https://www.flickr.com/photos/hpdpro/4681544 • https://twitter.com/AnimalsGalore/status/696549698186846209 • https://www.flickr.com/photos/59159233@N04/24085458046 • https://www.flickr.com/photos/kwl/7153621661 • https://www.flickr.com/photos/92414546@N04/21782868962 Images credits