Feedback Matters

Talk given at Ruby Conf AU 2016

Transcript

1. Feedback E L L E M E R E D I T H ɾ @ A E M E R E D I T H
2. – W H AT D I D Y O U S AY ? T H E A R T O F G I V I N G A N D R E C E I V I N G F E E D B A C K , P. 5 “The concept of ‘feedback’ comes from cybernetics, the theory of control [which] emphasizes the concept of a closed loop in a system…”
3. Feedback, Coaching, and Performance Reviews Feedback, Coaching, and Performance Reviews
4. • Why? • What makes feedback effective? • Overcoming your fears • Right situations and wrong ones • How to run a formal feedback session • Receiving feedback • Difficult situations • Retrospectives and pull requests
5. WHY?
6. S H O W AT T E N T I V E N E S S
7. S I G N A L A P P R E C I AT I O N
8. R E D I R E C T U N D E S I R A B L E B E H AV I O U R
9. B E P R O D U C T I V E
10. C O N T R I B U T E T O O T H E R S ' L E A R N I N G A N D D E V E L O P M E N T
11. M O T I VAT E A N D I N S P I R E
12. S T R E N G T H E N R A P P O R T
13. F O S T E R O P E N C O M M U N I C AT I O N A N D E N H A N C E T E A M W O R K
14. I M P R O V E T E A M P E R F O R M A N C E
15. What makes feedback effective?
16. F R E Q U E N T A N D I N C O N T E X T
17. H A S A N O B J E C T I V E
18. R E A L I S T I C I N E X P E C TAT I O N S
19. S H O W S R E S P E C T
20. T W O - WAY C O N V E R S AT I O N
21. E X P R E S S E D A S A P O I N T O F V I E W
22. A N O P P O R T U N I T Y
23. Clear, specific, timed right, non-judgmental, and speaks only to behaviour
24. Overcome Fears
25. R E C I P I E N T M I G H T D I S L I K E Y O U
26. N O T H A N D L E T H E F E E D B A C K
27. R E C A L L PA S T I N C I D E N T S
28. F E E D B A C K N O T U S E F U L
29. A W K WA R D
30. In Reality
31. Right Situations
32. G O O D W O R K
33. L I K E L I H O O D O F I M P R O V I N G A P E R S O N ' S S K I L L S
34. W H E N F E E D B A C K I S E X P E C T E D
35. C A N N O T B E I G N O R E D
36. Wrong Time
37. N O T E N O U G H I N F O
38. C A N N O T C O N T R O L
39. E M O T I O N A L
40. N O T I M E O R PAT I E N C E
41. P E R S O N A L P R E F E R E N C E
42. N O S O L U T I O N J U S T Y E T
43. When positive feedback is given frequently, the negative feedback seems less threatening and more credible.
44. How
45. B E H O N E S T
46. B E M I N D F U L
47. B E S P E C I F I C
48. P E R S O N A L I T I E S
49. Best Time
50. Formal Session
51. P L A N N I N G
52. 1. One line overview 2. Objective report 3. Review facts, listen to their version, make clear desired behaviour 4. Consider potential objections 5. Consider possible barriers 6. Questions for recipient and for you 7. Desired short-term result(s) 8. Desired long-term result(s) Planning
53. C O N D U C T I N G
54. A C T I V E P L A N
55. Receiving Feedback
56. 1. An opportunity to improve your relationships 2. Listen carefully to POV and consider its intention 3. Ask questions 4. Let your defences down 5. Resist the urge to justify your behaviour or actions 6. Identify what you can learn from it 7. Come up with an action plan 8. Recognise that even when valid has no place in the current conversation 9. Later on you can verify the feedback 10. But always thank the other person Receiving Feedback
57. Follow Up
58. A S S E S S Y O U R S E L F
59. Difficult Situations
60. Difficult Situations
61. Retrospective Sessions
62. Pull Requests https://github.com/thoughtbot/guides/tree/master/code-review
63. Respectful Space
64. • Praise effort, not ability. • Offer some positive feedback • Empower everyone, not just leaders and managers • Encourage the team to help each other to solve problems • Not dwelling on what’s wrong • Set clear expectations • Encourage questions • Make it ok to say no Building respective culture guidelines
65. Clear, specific, timed right, non-judgmental, and speaks only to behaviour
66. G I N G E R N I N J A
67. E L L E M E R E D I T H ɾ @ A E M E R E D I T H
68. • http://www.gratisography.com • http://deathtothestockphoto.com • https://www.flickr.com/photos/mathiasappel/18125791188/ • https://www.flickr.com/photos/tfpc/8667571355 • https://www.flickr.com/photos/leo-gruebler/6347903993 • https://www.flickr.com/photos/state_library_south_australia/3943280769/ • https://www.flickr.com/photos/66150974@N07/14794680277 • https://www.flickr.com/photos/96491161@N03/12861629503 • https://www.flickr.com/photos/europeanspaceagency/8389484180 • https://images.unsplash.com/photo-1453728013993-6d66e9c9123a • https://www.flickr.com/photos/sergesegal/9084790214 • https://www.flickr.com/photos/paulsynnott/2479478433 • https://www.flickr.com/photos/perspective/23771848605 • https://www.flickr.com/photos/mjtmail/2445356713 • https://www.flickr.com/photos/josemanuelerre/14723419461/ • https://www.flickr.com/photos/vickoviczlatko/19969288054 • https://www.flickr.com/photos/pandrewnguyen/5348057660/ • http://sleep-eat-paint-repeat.tumblr.com/post/54063076777/tastefullyoffensive-unuseful-everyday • Grumpy cat?? • https://www.flickr.com/photos/david_martin_foto/15315927305 • https://www.flickr.com/photos/12023825@N04/2898021822 • https://www.flickr.com/photos/sleenen/10781356063 • https://www.flickr.com/photos/guinicholas/22301220359/ • https://www.flickr.com/photos/theologhia/17408794862 • https://www.flickr.com/photos/leabesson/20980110374 • https://www.flickr.com/photos/diongillard/2627465919/ • https://www.flickr.com/photos/nita-w/8341414834 • https://www.flickr.com/photos/hpdpro/4681544 • https://twitter.com/AnimalsGalore/status/696549698186846209 • https://www.flickr.com/photos/59159233@N04/24085458046 • https://www.flickr.com/photos/kwl/7153621661 • https://www.flickr.com/photos/92414546@N04/21782868962 Images credits