Feedback matters

Given at AlterConf Melbourne on September 23, 2017

Transcript

1. Feedback
   E L L E M E R E D I T H
   @ A E M E R E D I T H
   B L A C K M I L L
   

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2. – W H AT D I D Y O U S AY ? T H E A R T O F G I V I N G A N D
   R E C E I V I N G F E E D B A C K , P. 5
   “The concept of ‘feedback’ comes
   from cybernetics, the theory of control
   [which] emphasizes the concept of a
   closed loop in a system…”
   

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3. Information about past
   behaviour, delivered in
   the present, which may
   influence future
   behaviour
   

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4. Feedback, Coaching, and
   Performance Reviews
   Feedback, Coaching, and
   Performance Reviews
   

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5. WHY?
   

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6. S H O W
   AT T E N T I V E N E S S
   

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7. S I G N A L A P P R E C I AT I O N
   

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8. R E D I R E C T
   U N D E S I R A B L E
   B E H AV I O U R
   

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9. B E P R O D U C T I V E
   

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10. C O N T R I B U T E T O
    O T H E R S ' L E A R N I N G
    A N D D E V E L O P M E N T
    

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11. M O T I VAT E
    A N D
    I N S P I R E
    

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12. S T R E N G T H E N R A P P O R T
    

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13. F O S T E R O P E N
    C O M M U N I C AT I O N A N D
    E N H A N C E T E A M W O R K
    

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14. I M P R O V E T E A M
    P E R F O R M A N C E
    

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15. What makes
    feedback effective?
    

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16. F R E Q U E N T A N D
    I N C O N T E X T
    

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17. H A S A N O B J E C T I V E
    

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18. R E A L I S T I C I N E X P E C TAT I O N S
    

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19. S H O W S R E S P E C T
    

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20. T W O - WAY
    C O N V E R S AT I O N
    

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21. E X P R E S S E D A S
    A P O I N T O F V I E W
    

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22. A N O P P O R T U N I T Y
    

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23. Clear, specific, timed
    right, non-judgmental,
    and speaks only to
    behaviour
    

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24. Overcome
    Fears
    

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25. R E C I P I E N T M I G H T
    D I S L I K E Y O U
    

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26. N O T H A N D L E T H E
    F E E D B A C K
    

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27. R E C A L L PA S T
    I N C I D E N T S
    

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28. F E E D B A C K
    N O T U S E F U L
    

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29. A W K WA R D
    

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30. Feedback is a lot
    easier to give if you
    don’t have to be
    perfect
    

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31. In Reality
    

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32. Right
    Situations
    

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33. G O O D W O R K
    

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34. L I K E L I H O O D O F I M P R O V I N G
    A P E R S O N ' S S K I L L S
    

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35. W H E N F E E D B A C K I S
    E X P E C T E D
    

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36. C A N N O T B E I G N O R E D
    

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37. Wrong Time
    

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38. N O T E N O U G H I N F O
    

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39. C A N N O T C O N T R O L
    

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40. E M O T I O N A L
    

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41. N O T I M E O R PAT I E N C E
    

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42. P E R S O N A L P R E F E R E N C E
    

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43. When positive feedback
    is given frequently, the
    negative feedback
    seems less threatening
    and more credible.
    

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44. Four distinct skills
    • Solicit feedback
    • Give feedback
    • Receive feedback
    • Integrate feedback
    

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45. Solicit feedback
    

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46. How?
    

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47. Actionable
    Specific
    Kind
    

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48. S P E C I F I C
    

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49. Actionable
    Specific
    Kind
    

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50. B E H O N E S T
    

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51. B E M I N D F U L
    

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52. P E R S O N A L I T I E S
    

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53. Best Time
    

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54. Receive feedback
    

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55. Three triggers to
    feedback
    

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56. Impact vs Intent
    

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59. 1. An opportunity to improve your relationships
    2. Listen carefully to POV and consider its intention
    3. Ask questions
    4. Let your defences down
    5. Resist the urge to justify your behaviour or actions
    6. Identify what you can learn from it
    7. Come up with an action plan
    8. Later on you can verify the feedback
    9. But always thank the other person
    Receiving Feedback
    

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60. Active listening
    

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61. What not to do?
    

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62. If people don’t want your
    feedback, you’ll never
    succeed in reaching them,
    no matter how smart or
    wonderful you may be.
    

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63. Give advice on what they
    should do
    

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64. Sandwich approach
    

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65. Integrating
    feedback
    

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66. Retrospective
    Sessions
    

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67. Pull Requests
    https://github.com/thoughtbot/guides/tree/master/code-review
    

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68. Respectful Space
    

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69. • Praise effort, not ability.
    • Offer some positive feedback
    • Empower everyone, not just leaders and managers
    • Encourage the team to help each other to solve problems
    • Not dwelling on what’s wrong
    • Set clear expectations
    • Encourage questions
    • Make it ok to say no
    Building respective
    culture guidelines
    

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70. Clear, specific, timed
    right, non-judgmental,
    and speaks only to
    behaviour
    

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71. E L L E M E R E D I T H 独 @ A E M E R E D I T H
    

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72. • http://www.gratisography.com
    • http://deathtothestockphoto.com
    • https://www.flickr.com/photos/mathiasappel/18125791188/
    • https://www.flickr.com/photos/tfpc/8667571355
    • https://www.flickr.com/photos/leo-gruebler/6347903993
    • https://www.flickr.com/photos/state_library_south_australia/3943280769/
    • https://www.flickr.com/photos/66150974@N07/14794680277
    • https://www.flickr.com/photos/96491161@N03/12861629503
    • https://www.flickr.com/photos/europeanspaceagency/8389484180
    • https://images.unsplash.com/photo-1453728013993-6d66e9c9123a
    • https://www.flickr.com/photos/sergesegal/9084790214
    • https://www.flickr.com/photos/paulsynnott/2479478433
    • https://www.flickr.com/photos/perspective/23771848605
    • https://www.flickr.com/photos/mjtmail/2445356713
    • https://www.flickr.com/photos/josemanuelerre/14723419461/
    • https://www.flickr.com/photos/vickoviczlatko/19969288054
    • https://www.flickr.com/photos/pandrewnguyen/5348057660/
    • http://sleep-eat-paint-repeat.tumblr.com/post/54063076777/tastefullyoffensive-unuseful-everyday
    • Grumpy cat??
    • https://www.flickr.com/photos/david_martin_foto/15315927305
    • https://www.flickr.com/photos/12023825@N04/2898021822
    • https://www.flickr.com/photos/sleenen/10781356063
    • https://www.flickr.com/photos/guinicholas/22301220359/
    • https://www.flickr.com/photos/theologhia/17408794862
    • https://www.flickr.com/photos/leabesson/20980110374
    • https://www.flickr.com/photos/diongillard/2627465919/
    • https://www.flickr.com/photos/nita-w/8341414834
    • https://www.flickr.com/photos/hpdpro/4681544
    • https://twitter.com/AnimalsGalore/status/696549698186846209
    • https://www.flickr.com/photos/59159233@N04/24085458046
    • https://www.flickr.com/photos/kwl/7153621661
    • https://www.flickr.com/photos/92414546@N04/21782868962
    Images credits
    

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