Feedback matters

Given at AlterConf Melbourne on September 23, 2017

Transcript

1. Feedback E L L E M E R E D I T H @ A E M E R E D I T H B L A C K M I L L
2. – W H AT D I D Y O U S AY ? T H E A R T O F G I V I N G A N D R E C E I V I N G F E E D B A C K , P. 5 “The concept of ‘feedback’ comes from cybernetics, the theory of control [which] emphasizes the concept of a closed loop in a system…”
3. Information about past behaviour, delivered in the present, which may influence future behaviour
4. Feedback, Coaching, and Performance Reviews Feedback, Coaching, and Performance Reviews
5. WHY?
6. S H O W AT T E N T I V E N E S S
7. S I G N A L A P P R E C I AT I O N
8. R E D I R E C T U N D E S I R A B L E B E H AV I O U R
9. B E P R O D U C T I V E
10. C O N T R I B U T E T O O T H E R S ' L E A R N I N G A N D D E V E L O P M E N T
11. M O T I VAT E A N D I N S P I R E
12. S T R E N G T H E N R A P P O R T
13. F O S T E R O P E N C O M M U N I C AT I O N A N D E N H A N C E T E A M W O R K
14. I M P R O V E T E A M P E R F O R M A N C E
15. What makes feedback effective?
16. F R E Q U E N T A N D I N C O N T E X T
17. H A S A N O B J E C T I V E
18. R E A L I S T I C I N E X P E C TAT I O N S
19. S H O W S R E S P E C T
20. T W O - WAY C O N V E R S AT I O N
21. E X P R E S S E D A S A P O I N T O F V I E W
22. A N O P P O R T U N I T Y
23. Clear, specific, timed right, non-judgmental, and speaks only to behaviour
24. Overcome Fears
25. R E C I P I E N T M I G H T D I S L I K E Y O U
26. N O T H A N D L E T H E F E E D B A C K
27. R E C A L L PA S T I N C I D E N T S
28. F E E D B A C K N O T U S E F U L
29. A W K WA R D
30. Feedback is a lot easier to give if you don’t have to be perfect
31. In Reality
32. Right Situations
33. G O O D W O R K
34. L I K E L I H O O D O F I M P R O V I N G A P E R S O N ' S S K I L L S
35. W H E N F E E D B A C K I S E X P E C T E D
36. C A N N O T B E I G N O R E D
37. Wrong Time
38. N O T E N O U G H I N F O
39. C A N N O T C O N T R O L
40. E M O T I O N A L
41. N O T I M E O R PAT I E N C E
42. P E R S O N A L P R E F E R E N C E
43. When positive feedback is given frequently, the negative feedback seems less threatening and more credible.
44. Four distinct skills • Solicit feedback • Give feedback • Receive feedback • Integrate feedback
45. Solicit feedback
46. How?
47. Actionable Specific Kind
48. S P E C I F I C
49. Actionable Specific Kind
50. B E H O N E S T
51. B E M I N D F U L
52. P E R S O N A L I T I E S
53. Best Time
54. Receive feedback
55. Three triggers to feedback
56. Impact vs Intent
59. 1. An opportunity to improve your relationships 2. Listen carefully to POV and consider its intention 3. Ask questions 4. Let your defences down 5. Resist the urge to justify your behaviour or actions 6. Identify what you can learn from it 7. Come up with an action plan 8. Later on you can verify the feedback 9. But always thank the other person Receiving Feedback
60. Active listening
61. What not to do?
62. If people don’t want your feedback, you’ll never succeed in reaching them, no matter how smart or wonderful you may be.
63. Give advice on what they should do
64. Sandwich approach
65. Integrating feedback
66. Retrospective Sessions
67. Pull Requests https://github.com/thoughtbot/guides/tree/master/code-review
68. Respectful Space
69. • Praise effort, not ability. • Offer some positive feedback • Empower everyone, not just leaders and managers • Encourage the team to help each other to solve problems • Not dwelling on what’s wrong • Set clear expectations • Encourage questions • Make it ok to say no Building respective culture guidelines
70. Clear, specific, timed right, non-judgmental, and speaks only to behaviour
71. E L L E M E R E D I T H 独 @ A E M E R E D I T H
72. • http://www.gratisography.com • http://deathtothestockphoto.com • https://www.flickr.com/photos/mathiasappel/18125791188/ • https://www.flickr.com/photos/tfpc/8667571355 • https://www.flickr.com/photos/leo-gruebler/6347903993 • https://www.flickr.com/photos/state_library_south_australia/3943280769/ • https://www.flickr.com/photos/66150974@N07/14794680277 • https://www.flickr.com/photos/96491161@N03/12861629503 • https://www.flickr.com/photos/europeanspaceagency/8389484180 • https://images.unsplash.com/photo-1453728013993-6d66e9c9123a • https://www.flickr.com/photos/sergesegal/9084790214 • https://www.flickr.com/photos/paulsynnott/2479478433 • https://www.flickr.com/photos/perspective/23771848605 • https://www.flickr.com/photos/mjtmail/2445356713 • https://www.flickr.com/photos/josemanuelerre/14723419461/ • https://www.flickr.com/photos/vickoviczlatko/19969288054 • https://www.flickr.com/photos/pandrewnguyen/5348057660/ • http://sleep-eat-paint-repeat.tumblr.com/post/54063076777/tastefullyoffensive-unuseful-everyday • Grumpy cat?? • https://www.flickr.com/photos/david_martin_foto/15315927305 • https://www.flickr.com/photos/12023825@N04/2898021822 • https://www.flickr.com/photos/sleenen/10781356063 • https://www.flickr.com/photos/guinicholas/22301220359/ • https://www.flickr.com/photos/theologhia/17408794862 • https://www.flickr.com/photos/leabesson/20980110374 • https://www.flickr.com/photos/diongillard/2627465919/ • https://www.flickr.com/photos/nita-w/8341414834 • https://www.flickr.com/photos/hpdpro/4681544 • https://twitter.com/AnimalsGalore/status/696549698186846209 • https://www.flickr.com/photos/59159233@N04/24085458046 • https://www.flickr.com/photos/kwl/7153621661 • https://www.flickr.com/photos/92414546@N04/21782868962 Images credits