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Feedback matters

Elle Meredith
September 23, 2017

Feedback matters

Given at AlterConf Melbourne on September 23, 2017

Elle Meredith

September 23, 2017

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  1. Feedback E L L E M E R E D

    I T H @ A E M E R E D I T H B L A C K M I L L
  2. – W H AT D I D Y O U

    S AY ? T H E A R T O F G I V I N G A N D R E C E I V I N G F E E D B A C K , P. 5 “The concept of ‘feedback’ comes from cybernetics, the theory of control [which] emphasizes the concept of a closed loop in a system…”
  3. S H O W AT T E N T I

    V E N E S S
  4. S I G N A L A P P R

    E C I AT I O N
  5. R E D I R E C T U N

    D E S I R A B L E B E H AV I O U R
  6. C O N T R I B U T E

    T O O T H E R S ' L E A R N I N G A N D D E V E L O P M E N T
  7. M O T I VAT E A N D I

    N S P I R E
  8. S T R E N G T H E N

    R A P P O R T
  9. F O S T E R O P E N

    C O M M U N I C AT I O N A N D E N H A N C E T E A M W O R K
  10. I M P R O V E T E A

    M P E R F O R M A N C E
  11. F R E Q U E N T A N

    D I N C O N T E X T
  12. R E A L I S T I C I

    N E X P E C TAT I O N S
  13. T W O - WAY C O N V E

    R S AT I O N
  14. E X P R E S S E D A

    S A P O I N T O F V I E W
  15. R E C I P I E N T M

    I G H T D I S L I K E Y O U
  16. N O T H A N D L E T

    H E F E E D B A C K
  17. R E C A L L PA S T I

    N C I D E N T S
  18. F E E D B A C K N O

    T U S E F U L
  19. L I K E L I H O O D

    O F I M P R O V I N G A P E R S O N ' S S K I L L S
  20. W H E N F E E D B A

    C K I S E X P E C T E D
  21. P E R S O N A L P R

    E F E R E N C E
  22. Four distinct skills • Solicit feedback • Give feedback •

    Receive feedback • Integrate feedback
  23. 1. An opportunity to improve your relationships 2. Listen carefully

    to POV and consider its intention 3. Ask questions 4. Let your defences down 5. Resist the urge to justify your behaviour or actions 6. Identify what you can learn from it 7. Come up with an action plan 8. Later on you can verify the feedback 9. But always thank the other person Receiving Feedback
  24. If people don’t want your feedback, you’ll never succeed in

    reaching them, no matter how smart or wonderful you may be.
  25. • Praise effort, not ability. • Offer some positive feedback

    • Empower everyone, not just leaders and managers • Encourage the team to help each other to solve problems • Not dwelling on what’s wrong • Set clear expectations • Encourage questions • Make it ok to say no Building respective culture guidelines
  26. E L L E M E R E D I

    T H 独 @ A E M E R E D I T H
  27. • http://www.gratisography.com • http://deathtothestockphoto.com • https://www.flickr.com/photos/mathiasappel/18125791188/ • https://www.flickr.com/photos/tfpc/8667571355 • https://www.flickr.com/photos/leo-gruebler/6347903993

    • https://www.flickr.com/photos/state_library_south_australia/3943280769/ • https://www.flickr.com/photos/66150974@N07/14794680277 • https://www.flickr.com/photos/96491161@N03/12861629503 • https://www.flickr.com/photos/europeanspaceagency/8389484180 • https://images.unsplash.com/photo-1453728013993-6d66e9c9123a • https://www.flickr.com/photos/sergesegal/9084790214 • https://www.flickr.com/photos/paulsynnott/2479478433 • https://www.flickr.com/photos/perspective/23771848605 • https://www.flickr.com/photos/mjtmail/2445356713 • https://www.flickr.com/photos/josemanuelerre/14723419461/ • https://www.flickr.com/photos/vickoviczlatko/19969288054 • https://www.flickr.com/photos/pandrewnguyen/5348057660/ • http://sleep-eat-paint-repeat.tumblr.com/post/54063076777/tastefullyoffensive-unuseful-everyday • Grumpy cat?? • https://www.flickr.com/photos/david_martin_foto/15315927305 • https://www.flickr.com/photos/12023825@N04/2898021822 • https://www.flickr.com/photos/sleenen/10781356063 • https://www.flickr.com/photos/guinicholas/22301220359/ • https://www.flickr.com/photos/theologhia/17408794862 • https://www.flickr.com/photos/leabesson/20980110374 • https://www.flickr.com/photos/diongillard/2627465919/ • https://www.flickr.com/photos/nita-w/8341414834 • https://www.flickr.com/photos/hpdpro/4681544 • https://twitter.com/AnimalsGalore/status/696549698186846209 • https://www.flickr.com/photos/59159233@N04/24085458046 • https://www.flickr.com/photos/kwl/7153621661 • https://www.flickr.com/photos/92414546@N04/21782868962 Images credits