Site Reliability Engineering

Struggling to access basic supplies like bread, milk, eggs, and site reliability engineers?
In this talk I explain SRE using things I have around my house! Site Reliability Engineering (SRE) is a term invented by Google for a method of using customer happiness to balance feature delivery and engineering stability.
I'm going to teach you what it is, a little bit about how to implement it, and some pitfalls that get in the way. You don't need to know what SRE is before coming to this talk.

Transcript

1. armakuni.com Site Reliability Engineering Self Isolated Edition Billie Thompson
2. 2 How are you keeping it together?
3. armakuni.com Site Reliability Engineering Self Isolated Edition Billie Thompson
4. Introductions 4 • Billie Thompson • Developer • Fav. Animal Capybara PurpleBooth ArmakuniHQ Getting to know you, Getting to know all about you
6. We’ve worked with these people 6
7. 7 I invented a game
9. 9 30 Seconds Fast Careful
10. 10 I can go faster, but I’ll make more mistakes
11. 11 I can go slower, but I’ll get fewer in
12. 12 Middle pace is about the best
13. 13 30 Seconds
14. 14 1 Sprint
15. 15 SRE is an implementation of DevOps
16. 16 In a few months SRE will be nothing more than DevOps 2.0
17. 17 I want to talk about the bits that will be lost
18. 18 Great Powers
19. 19 The metric you see is the metric you move
20. 20 The North Star Metric is the single metric that best captures the core value that your product delivers to customers.
21. 21 Focus on feature delivery
22. 22 Focus on feature delivery I delivered 15 story points this week! My teams just don’t have the feature velocity
23. 23 Focus on feature delivery Focus on stability I delivered 15 story points this week! My teams just don’t have the feature velocity
24. armakuni.com How do you combat the great power of feature delivery Self Isolated Edition Billie Thompson
25. 25 What attributes does a countering force need to have • Fast feedback cycle • •
26. 26 What attributes does a countering force need to have • Fast feedback cycle • Be achievable •
27. 27 What attributes does a countering force need to have • Fast feedback cycle • Be achievable • Have monetary impact
28. 28 Focus on feature delivery Focus on stability I delivered 15 story points this week! My teams just don’t have the feature velocity and we don’t know The Error Budget
29. 29 Errors are Inevitable
30. 30 100% Uptime is Impossible
31. 31 100% Uptime is Impossible and undesirable
32. 32 Stability-o-meter Never down Always down
33. Our customers would leave us if we had performance in this region 33 Stability-o-meter Never down Always down
34. If we are here we are taking as much risk as our customers will tolerate 34 Stability-o-meter Never down Always down
35. We need a buffer between what we aim for and what our customers need 35 Stability-o-meter Never down Always down
36. This is our error budget we can spend it how we like 36 Stability-o-meter Never down Always down
37. Maybe we release a risky feature 37 Stability-o-meter Never down Always down
38. Maybe we do that DB migration 38 Stability-o-meter Never down Always down
39. Maybe something goes really wrong and we go over 39 Stability-o-meter Never down Always down
40. 40 Stability-o-meter Never down Always down SLO Service Level Objective An internal team target
41. 41 Stability-o-meter Never down Always down SLA Service Level Agreement An external promise to customers backed up with financial penalties
42. 42 Stability-o-meter Never down Always down SLA An external promise to customers backed up with financial penalties The units of this chart are the SLI (Service Level Indicator)
43. https://cre.page.link/art-of-slos-slides Request / Response Availability Latency Quality Data Processing Coverage Correctness Freshness Throughput Storage Throughput Latency SLI Menu
44. 44 A running organisation is a complex system in balance
45. 45 What are the balancing forces in your organisation?
46. 46 Are they explicit?
47. armakuni.com Thank you!
48. 48 Questions?! Now or at the end More More More! I Have Questions?