apidays Singapore 2023 - Digitalising agreements with data, design & technology, Charlie Loo, DocuSign

apidays Singapore 2023 - Resilience to adaptability through digitisation
April 12 & 13, 2023

Digitalising agreements with data, design & technology
Charlie Loo, Principal Solution Consultant at DocuSign

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Transcript

1. HELLO! CHARLIE LOO Principal Solution Consultant DocuSign, Asia Pacific 1
3. Digitalising Agreements with Data, Design & Technology
4. Digital Transformation 3
5. 4 Digital Innovation Business Model Customer Experience
6. 5 Systems of Record 1980s + ERP | MDM | CRM Integrated front and back offices Systems of Engagement 2000s + MarTech | AdTech Improved customer and employee engagement Systems of Agreement The next wave Agreement Cloud Smarter, Easy, Trusted agreements, anytime, anywhere
7. A Typical Agreement “Journey” 6 1 3 5 6 4 2 Negotiate terms Review T&Cs Generate agreement Sign agreement Execute Reporting and insights
8. IMPACT OF A “FRAGMENTED” AGREEMENT JOURNEY 7 60% of supplier contracts are renewed automatically without knowledge of the buying organisation Poor Management Poor Execution Poor Customer Experience Inefficient Preparation Process Source: Gartner Group 9% 46% of firms believe inefficient, manual agreement processes have led to poor customer experiences. Source: Forrester 63% of sales professionals report needing to rework proposals and contracts due to human error and data entry errors Source: DocuSign of annual revenue is lost due to contracting pitfalls, missed milestones Source: WorldCC
9. Systems of Agreement 8 PREPARE Generate, collaborate, review and negotiate SIGN Route to recipients for endorsement & consent Retain, retrieve and report on agreements MANAGE Execute on the signed agreement ACT
10. 9 PREPARE DIGITALISATION DIGITISATION Paper-to-Digital Reduce money spent on paper, ink, printers and postage. Ease of sharing and collaboration Automated Doc Generation Say “NO” to manual copy and paste. It’s time for data-driven, 1-click agreement generation
11. 10 SIGN DIGITALISATION DIGITISATION Go Digital Replace wet-ink signatures with Electronic / Digital signatures Multi-Channel Sign from “anywhere” i.e. cross device, cross-channel e.g. email, SMS, In-App
12. 11 ACT DIGITISATION DIGITALISATION Simplify From stamping “Certified True Copy” to sharing the link to the Digital copy Automate Post-Signature Tasks Receive real-time signals, connect to downstream systems and orchestrate agreement execution e.g. set up renewal reminders, trigger workflows, notify other teams
13. 12 MANAGE DIGITISATION DIGITALISATION Analytics Insights and reporting. Real time risk profiling & recommendations Digital Archives Ease of storage and retrieval, along with audit trail of access
14. 16 Data Design Technology SMARTER EASIER TRUSTED IMPROVE Productivity Agreement Generation Data & Insights Journey Customer Experience API | Connector | SDK Pre-fill / Auto-fill Form Fields Responsive Design One Tap/Click Execution § Classification § Security § Privacy § Residency § Validation § Obligation Management § Tamper-Proof § Integrity Checks § Authentication § Authorisation § Encryption § Verification REDUCE Risks ACCELERATE time-to Complete Prepare Sign Act Manage
15. 17 Data Design Technology SMARTER EASIER TRUSTED IMPROVE Productivity Agreement Generation Data & Insights Journey Customer Experience API | Connector | SDK Pre-fill / Auto-fill Form Fields Responsive Design One Tap/Click Execution § Classification § Security § Privacy § Residency § Validation § Obligation Management § Tamper-Proof § Integrity Checks § Authentication § Authorisation § Encryption § Verification REDUCE Risks ACCELERATE time-to Complete Prepare Sign Act Manage
16. 18 SMARTER EASIER TRUSTED Prepare Sign Act Manage IMPROVE Productivity REDUCE Risks ACCELERATE time-to Complete Data Design Technology Prepare Sign Manage Act System of Agreement 18 Modernising As a result of our paperless initiatives, we have recouped about 30% of office space over the last 10 years just by aggressively digitizing our documents. Abby Hosseini | CIO | Mercury Insurance Metha Energia increased customer acquisition by 36%, with 82% of consumers complete the registration (from previous 50%) in 2 days on a seamless web experience Metha Energia | Energy Company in Brazil ANZ telco achieved 20% increase in close rate for in- store sales, 2 minutes saved per transaction for millions of in-store purchases, 50 pages saved per agreement with one digital signing experience Telco in ANZ
17. 19 SMARTER EASIER TRUSTED IMPROVE Productivity REDUCE Risks ACCELERATE time-to Complete Data Design Technology Prepare Sign Manage Act System of Agreement Track Measure Optimise Phase 19 Modernising across the organisation For all BUs, Departments, Functions
18. 20 Smarter Easier Trusted Future of Digital Agreements Applying Data, Design and Technology to refine the System of Agreement to deliver Smarter, Easier and Trusted agreements. The Strategy Create dynamic agreement experiences, anytime, anywhere Remove friction. Keep it simple. Deliver faster time to value Enhance security and trust in every transaction
19. THANK YOU! ANY QUESTIONS? You can find me at: ⬥ charlie.loo@docusign.com 21