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The future of search is understanding human psychology

DDavydoff
September 19, 2019
1.1k

The future of search is understanding human psychology

DDavydoff

September 19, 2019
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Transcript

  1. View Slide

  2. View Slide

  3. My talk is not
    going to...
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  4. #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Blow your mind
    about some new
    technical SEO
    wizardry

    View Slide

  5. Teach you
    anything new
    about Google
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  6. Or fundamentally
    change your
    overall SEO
    strategy
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  7. You are already
    doing awesome
    SEO work
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  8. But you
    are curious
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  9. #BrightonSEO
    @BeckyReflect
    How can you
    do more?
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  10. What is the
    next level of
    performance?
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  11. We’ve been
    testing
    some ideas
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  12. #BrightonSEO
    @BeckyReflect
    I want you all
    to be a part
    of this
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  13. As I truly believe
    understanding
    humans will make
    us all better
    at SEO
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  14. So my talk today
    is going to...
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  15. #BrightonSEO @BeckyReflect
    Help re-invigorate
    your editorial
    flare
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  16. #BrightonSEO @BeckyReflect
    Whilst keeping
    SEO at the
    forefront
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  17. View Slide

  18. We don’t speak
    like that,
    do we?
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  19. #BrightonSEO @BeckyReflect
    I’m going to
    make you
    think differently
    about content
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  20. #BrightonSEO @BeckyReflect
    Give you a
    new focus
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  21. A human focus
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  22. Why?
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  23. #BrightonSEO
    @BeckyReflect
    Without this, you
    are failing your
    audience
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  24. Economists have
    realised that people
    don’t always
    respond predictably
    or rationally to
    things like price and
    value
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  25. #BrightonSEO @BeckyReflect
    Neuroscientists
    have discovered
    that all decisions
    are ‘weighed up’
    emotionally – even
    logical ones
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  26. Digital Marketing
    has become so
    measurable
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  27. Is this focus at
    the expense
    of content?
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  28. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Let’s talk
    about humans

    View Slide

  29. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Google
    mimics humans
    better than
    ever before

    View Slide

  30. Who am I describing?
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  31. Skepta
    Prince William
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  32. We are all
    different
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  33. #BrightonSEO @BeckyReflect
    So we need to
    start thinking
    about the human
    behind the search
    phrase
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  34. #BrightonSEO @BeckyReflect
    We all get
    wrapped up in
    the algorithm
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  35. And we forget that
    to truly be good as
    SEO’s we need to
    spark action from
    the users
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  36. #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    So what am I
    actually going to
    tell you?

    View Slide

  37. #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    We’re going to
    look at neuro-
    driven content

    View Slide

  38. We’re going to
    cover 4 types
    of language
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  39. Firstly,
    uninspiring
    language
    #BrightonSEO
    @BeckyReflect
    And you’ll be amazed
    how often it is used.
    reflectdigital.co.uk/FutureOfSearch

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  40. #BrightonSEO
    @BeckyReflect
    I bet most of us are criminal of the
    video I played earlier
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  41. Your content
    needs to be sticky
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  42. It needs to be
    memorable
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  43. #BrightonSEO
    @BeckyReflect
    It needs to
    evoke emotion
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  44. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Secondly,
    the balance
    between self
    obsessed and self
    less language

    View Slide

  45. #BrightonSEO @BeckyReflect
    We’re going to explore
    the difference between
    content that is ‘inside out’
    versus ‘outside in’
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  46. #BrightonSEO @BeckyReflect
    Thirdly,
    static versus
    dynamic language
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  47. #BrightonSEO @BeckyReflect
    You may not
    realise it, but
    through content
    we have a lot of
    power
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  48. #BrightonSEO @BeckyReflect
    Let me take
    you to Florida
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  49. #BrightonSEO
    Actually, let me
    introduce you to John
    Bargh who in 1996 ran
    an experiment that has
    become known as the
    Florida Effect
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  50. Group one
    #BrightonSEO @BeckyReflect
    Group two
    Bald,
    wrinkled,
    arthritis,
    Florida,
    forgetful
    Random words
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  51. #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    And finally
    visual, auditory
    and kinesthetic
    language

    View Slide

  52. What did you
    think of
    BrightonSEO?
    @BeckyReflect
    A
    It was great to watch
    the presentations at
    BrightonSEO today, I
    saw so many great
    talks.
    B
    It was great to listen
    to the presentations
    today, I heard so
    many great new
    ideas.
    C
    I got so much from
    the presentations
    today, I feel re-
    energised about my
    SEO strategy.
    #BrightonSEO
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  53. VAK
    #BrightonSEO
    @BeckyReflect
    Visual
    “I see what
    you mean”
    Kinesthetic
    “It feels to
    me like…”
    Auditory
    “I hear what
    you’re saying”
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  54. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    We’re going to
    learn how to
    master content
    that sparks
    emotion
    and action

    View Slide

  55. It is like
    Christmas today
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  56. ratemycontent.co.uk

    View Slide

  57. SCORE
    ?

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  58. SCORE
    ?
    SCORE
    ?

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  59. SCORE
    ?
    SCORE
    ?
    SCORE
    ?

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  60. ? words ? words ? words
    SCORE
    ?
    SCORE
    ?
    SCORE
    ?

    View Slide

  61. Ford Mustang
    ford.co.uk/cars/mustang

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  62. SCORE
    Fine
    Ford Mustang
    ford.co.uk/cars/mustang

    View Slide

  63. SCORE
    Fine
    SCORE
    Static
    Ford Mustang
    ford.co.uk/cars/mustang

    View Slide

  64. SCORE
    Fine
    SCORE
    Selfish
    SCORE
    Static
    Ford Mustang
    ford.co.uk/cars/mustang

    View Slide

  65. 4 words 8 words 4 words
    SCORE
    Fine
    SCORE
    Selfish
    SCORE
    Static
    Ford Mustang
    ford.co.uk/cars/mustang

    View Slide

  66. Porsche 911 Carrera
    porsche.com/uk/models/911/911-carrera-models

    View Slide

  67. SCORE
    Boring
    Porsche 911 Carrera
    porsche.com/uk/models/911/911-carrera-models

    View Slide

  68. SCORE
    Boring
    SCORE
    Static
    Porsche 911 Carrera
    porsche.com/uk/models/911/911-carrera-models

    View Slide

  69. SCORE
    Boring
    SCORE
    Selfish
    SCORE
    Static
    Porsche 911 Carrera
    porsche.com/uk/models/911/911-carrera-models

    View Slide

  70. 16 words 0 words 5 words
    SCORE
    Boring
    SCORE
    Selfish
    SCORE
    Static
    Porsche 911 Carrera
    porsche.com/uk/models/911/911-carrera-models

    View Slide

  71. Compare The Market
    comparethemarket.com/car-insurance

    View Slide

  72. Compare The Market
    comparethemarket.com/car-insurance
    SCORE
    Engaging

    View Slide

  73. Compare The Market
    comparethemarket.com/car-insurance
    SCORE
    Engaging
    SCORE
    Dynamic

    View Slide

  74. Compare The Market
    comparethemarket.com/car-insurance
    SCORE
    Engaging
    SCORE
    Selfless
    SCORE
    Dynamic

    View Slide

  75. Compare The Market
    comparethemarket.com/car-insurance
    4 words 3 words 0 words
    SCORE
    Engaging
    SCORE
    Selfless
    SCORE
    Dynamic

    View Slide

  76. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    To add to all of
    this, we thought
    about our own
    interactions

    View Slide

  77. And how we can
    link these human
    centric principles
    with our outreach
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  78. As SEO’s we are
    often trying to get
    the attention of
    very hard to
    reach and very
    busy people...
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  79. #BrightonSEO
    @BeckyReflect
    Journalists
    reflectdigital.co.uk/FutureOfSearch

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  80. And we want them
    to take action, we
    want them to cover
    our story and most
    importantly to
    LINK to us!
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  81. So we decided it
    would be helpful
    for all of us if we
    got to know
    them better
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  82. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    And here is a
    sneak peak at our
    next experiment

    View Slide

  83. So we built
    Your Inside Story
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    your-inside-story.co.uk

    View Slide

  84. reflectdigital.co.uk/FutureOfSearch #BrightonSEO
    @BeckyReflect
    The
    Storyteller
    The
    Thought
    Leader
    The
    Truth
    Hunter
    The
    News
    Hound

    View Slide

  85. reflectdigital.co.uk/FutureOfSearch #BrightonSEO
    @BeckyReflect
    What if?
    How?
    Why?
    What?

    View Slide

  86. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  87. What does
    this mean?
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  88. #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    We have to
    remember not to
    just think about
    our story, but what
    our story means to
    the journalist.

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  89. We have to
    remember not to
    just think about
    our story, but what
    our story means to
    the journalist.
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    human

    View Slide

  90. We know
    Journalists are
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Time poor
    Busy
    Stretched
    Looking for their next story

    View Slide

  91. So, how can you
    resonate more?
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  92. #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    How can you grab
    their attention and
    hold it?

    View Slide

  93. #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    How can you
    evoke emotion?

    View Slide

  94. If you are curious
    to know more
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  95. #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Make sure you
    rate my talk and
    let’s hope KELVIN
    invites me back
    in April
    Rate my talk on the
    Brighton SEO app

    View Slide

  96. Top 10 tips
    To drive SEO performance and conversion
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  97. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Be more descriptive and fun.
    Play with your language,
    humans find descriptive
    words more engaging to
    read.
    TIP
    1

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  98. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Think about bringing
    emotion to your content.
    What feelings does your
    product or service evoke,
    can you use this?
    TIP
    2

    View Slide

  99. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Be outside in, not inside out.
    Think about your
    audience’s challenges and
    needs first, before
    broadcasting what you do.
    TIP
    3

    View Slide

  100. Think about context not
    just explaining the
    features.
    What is the impact?
    TIP
    4
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  101. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Consider how you can
    include visual language.
    E.g. see, show, dream,
    horizon, observe, foresee
    etc.
    TIP
    5

    View Slide

  102. Consider how you can
    include auditory language.
    E.g. announce, hear,
    mention, state, tell, listen
    etc.
    TIP
    6
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  103. Consider how you can
    include kinesthetic
    language.
    E.g. feel, motion, build,
    support, foundation, active
    etc.
    TIP
    7
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  104. Balance
    Remember Google understands
    context more than ever before.
    Ensuring the right balance
    between human first content and
    the right signals for Google is
    imperative.
    TIP
    8
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

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  105. Outreach
    Remember you are
    attracting the attention of a
    human. Think about their
    desire to tell a story and
    show impact.
    TIP
    9
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  106. Through content you have
    the power to affect your
    user’s behaviour -
    be aware of this
    TIP
    10
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  107. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/BrightonSEO
    Let me tie
    this altogether

    View Slide

  108. We’ve learnt
    about
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  109. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    Language, but not
    in a boring English
    lesson way,
    we’ve learnt...

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  110. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    We need to use
    more colourful
    language to be
    sticky, memorable,
    and to evoke
    emotion

    View Slide

  111. We need to
    balance ourselves
    and our audience
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  112. #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch
    We need to balance the
    why and what of the
    current situation with
    the future and the
    so what.
    We need to balance the
    detail and the context.

    View Slide

  113. reflectdigital.co.uk/FutureOfSearch #BrightonSEO
    @BeckyReflect
    The
    Storyteller
    The
    Thought
    Leader
    The
    Truth
    Hunter
    The
    News
    Hound
    Remember our journalist profiles

    View Slide

  114. Finally, we need to be
    conscious to use a variety
    of visual, auditory and
    kinesthetic language.
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  115. On that note...
    #BrightonSEO @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  116. It has been great to
    see you all today.
    #BrightonSEO
    @BeckyReflect
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  117. #BrightonSEO
    @BeckyReflect
    Thank you
    for listening.
    I really hope you have heard at
    least one thing that you can
    implement on Monday.
    reflectdigital.co.uk/FutureOfSearch

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  118. #BrightonSEO
    @BeckyReflect
    I hope I have been able to
    shift your view on
    content
    And that I have made an
    impact on how you think
    and interact with others.
    reflectdigital.co.uk/FutureOfSearch

    View Slide

  119. #BrightonSEO
    Download the slides
    reflectdigital.co.uk/FutureOfSearch
    Rate your content
    ratemycontent.co.uk
    If you are a journalist,
    take our test
    your-inside-story.co.uk
    @BeckyReflect
    Thank you

    View Slide