How cognitive biases and ranking can foster an ineffective architecture and design @ Deliberate Complexity 2022

"The power of collaborative modelling comes from having a diverse group of people who, together, have a lot of wisdom and knowledge. You would expect that all this knowledge will be put to use, co-creating and designing a model. In reality, we don’t actually listen to all the available input and perspectives due to cognitive biases and ranking. Because not everything that needs to be said has been said, we will end up with sub-optimal models and architecture. Even worse, people don’t feel part of the solution and don’t commit to it. Good architecture and design need all the insights and perceptions. If we are not aware, cognitive biases and ranking will kill those insights and wisdom and kill your models' effectiveness!

Join us in this talk where we will explain why we need collaborative modeling, and how that changes the role of architects to a facilitator of design. We will explore how we can improve our facilitation skills by being aware of ranking, and how to let the group go around cognitive biases they will have. We will show you that making use of the full potential and knowledge of the group this way, will lead to conflicts. Conflicts that need to be solved before we can collaboratively make decisions with the power of Deep Democracy. You will leave with a lot of powerful facilitation heuristics you can use in your next collaborative meeting!"

Transcript

1. @EelynvanKelle @kenny_baas How cognitive biases and ranking can foster an ineffective architecture and design Kenny Baas-Schwegler & Evelyn van Kelle @EvelynvanKelle @kenny_baas
2. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas
3. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Sandy Millar on Unsplash Complexity: When things go bad, endure and observe what you can change, and probe! don’t go chasing a happy to-be situation
4. @EvelynvanKelle @kenny_baas 4
5. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas We’re dealing with complex adaptive socio-technical systems. Those 3 aspects impact each other. Balance is key
6. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Open office space to improve communication Joe Wright: The good, the bad, the open-plan: Creating environments for collaborative knowledge work - https://vimeo.com/374629143
7. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas If you design a software system without boundaries or the wrong boundaries, because you did not involve the people working on it you just designed an open office space for software teams.
8. @EvelynvanKelle @kenny_baas
9. @EvelynvanKelle @kenny_baas “If the architecture of the system and the architecture of the organization are at odds, the architecture of the organization wins” —Ruth Malan
10. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Creating a shared sense of reality
11. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Visual and Collaborative modelling is a practice of using requirement analysis and modelling techniques to create a shared understanding.
12. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas technical architect Socio-technical architect (A role, not a function!) (and of course owned by a person or group)
13. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Ensuring flow in meetings How to make sure everyone said what has to be said? How can we create and include new insights? Who decides on the architecture? How to get everyone on board on the decision? Photo by Mike Lewis HeadSmart Media on Unsplash
14. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Ensuring flow in meetings How to make sure everyone said what has to be said? Photo by Mike Lewis HeadSmart Media on Unsplash
15. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Ranking
17. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Symbolic violence
19. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas So what?
20. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Shadow IT
21. @EvelynvanKelle @kenny_baas Deep Democracy the lewis method
22. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by TRI WISNU HADI on Unsplash Every autocratic decision, supressess knowledge and wisdom and creates resistance.
23. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas foto: Hideta Nagai) credit: Corporate tribe book by Danielle Braun, Jitske Kramer
24. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas foto: Hideta Nagai) credit: Corporate tribe book by Danielle Braun, Jitske Kramer “And those who were seen dancing were thought to be insane by those who could not hear the music”
25. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Neil Thomas on Unsplash How to make sure everyone said what has to be said? Own, play and share your rank
26. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Ensuring flow in meetings How can we create and include new insights? Photo by Mike Lewis HeadSmart Media on Unsplash
27. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Cognitive bias
31. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Ensuring flow in meetings How to get everyone on board on the decision? Who decides on the architecture? Photo by Mike Lewis HeadSmart Media on Unsplash
32. @EvelynvanKelle @kenny_baas https://www.today.com/home/toilet-paper-over-or-under-debate-resolved-1891-patent-t9776
33. @EvelynvanKelle @kenny_baas Accurate vs Completeness
34. @EvelynvanKelle @kenny_baas Accurate vs Completeness
35. @EvelynvanKelle @kenny_baas https://twitter.com/RonJeffries/status/1128329696012378114
36. @EvelynvanKelle @kenny_baas Discussion Dialogue Actions, thinking fast Insights, thinking slow Convince, take a stand Understanding, listen Think against other (yes, but..) Think together with others (Yes, and…) Answer are central The questions are central Attack and defence Investigate and check Opinions and arguments Principles, values and norms Judgement postpone judgment Finding solutions find the underlying reason Risk: false consensus, powerplay Risk: responsible abstraction, woolly
37. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Tamara Gak on Unsplash “Peace is not the absence of conflict. Conflict are the status quo, it is how you manage them is what makes peace.” - Bart Brandsma
38. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Markus Spiske on Unsplash “We must be able to identify all the parts in a system and allow them to speak. All the parts in a group, even those we do not like or believe to be useless, must be present and supported.” - Arnold Mindell
39. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Kevin Erdvig on Unsplash credit: Corporate Tribe by Danielle Braun, Jitske Kramer Meetings as campfires
40. @EvelynvanKelle @kenny_baas credit: human dimensions
41. @EvelynvanKelle @kenny_baas 1. Gain all views 2. Make it safe to to say alternative views 3. Spread the why ----- VOTE ---- 4. Ask: What would it take for you to go along? Deep Democracy the lewis method steps
42. @EvelynvanKelle @kenny_baas 1. Idea: You have an idea, but nothing is certain 2. Suggestion: You have a clear intention, but other insights are more than welcome 3. Proposal: You have a concretely worked out proposal. Only serious objections can influence the decision 4. Command: Decision is made, what does it take for you to go along? How much space do you give?
43. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Tamara Gak on Unsplash Who decides on the architecture? How to get everyone on board on the decision? Who to invite? Use the Deep Democracy the lewis method steps. Be clear on how much power people have on decision making. Photo by Mike Lewis HeadSmart Media on Unsplash
44. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Tamara Gak on Unsplash Ensuring flow in meetings Create awareness of people their ranks in the group Own, play and share your rank Be aware and make explicit the biases at play Use Deep Democracy the lewis method in your decision making Photo by Mike Lewis HeadSmart Media on Unsplash
45. @kenny_baas #CatTax @kenny_baas Baasie.com xebia.com/blog/author/kbaas/ https://speakerdeck.com/baasie @EvelynvanKelle evelynvankelle@gmail.com https://www.evelynvankelle.com Leave the judging to cats.