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How cognitive biases and ranking can foster an ineffective DevOps culture @ DevOpsDays oNLine

How cognitive biases and ranking can foster an ineffective DevOps culture @ DevOpsDays oNLine

The effectiveness of working in a DevOps way and be able to progressively deliver software and gain insights comes from having a diverse group of people who, together, have a lot of wisdom and knowledge. You would expect that all this knowledge and all the feedback from progressively delivery software will be put to use co-creating and to design a model. In reality, we don’t actually listen to all the available input and perspectives due to cognitive biases and ranking. Because not everything that needs to be said has been said, we will end up with building sub-optimal software. Even worse, people don’t feel part of the solution and don’t commit to it. Good software needs all the insights and perception. If you are not aware, cognitive biases and ranking kills those insights and wisdom and kills the effectiveness of your DevOps culture!

Join us in this talk where we will explore how we can improve our facilitation skills and focus on neuro-inclusiveness. We will dive into techniques and methods from Liberating Structures and Deep Democracy the Lewis Method. We will demonstrate how you can combine these inclusive techniques with well known collaborative modelling tools like EventStorming, Example Mapping, Impact Mapping, and User Story Mapping. We will let you leave with the knowledge on how to observe sabotage behaviour, battle oppression, and to create safety in exploring alternative perceptions. We will show you how you can really let the group say what needs to be said and take a collective autocratic decision in creating software.

Kenny Baas-Schwegler

June 29, 2021
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  1. @EvelynvanKelle @kenny_baas
    How cognitive biases and ranking can
    foster an ineffective DevOps culture
    Kenny Baas-Schwegler & Evelyn van Kelle
    Photo by Pedro Henrique Santos on Unsplash

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  2. @EvelynvanKelle @kenny_baas
    Photo by Vindemia Winery on Unsplash

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  3. @EvelynvanKelle @kenny_baas
    Photo by Matt Noble on Unsplash
    The (Ivory tower) architect

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  4. @EvelynvanKelle @kenny_baas
    Photo by Markus Spiske on Unsplash
    “We must be able to identify all the parts in a
    system and allow them to speak. All the parts in a
    group, even those we do not like or believe to be
    useless, must be present and supported.”
    - Arnold Mindell

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  5. @EvelynvanKelle @kenny_baas
    Visual and Collaborative modelling
    to create a shared understanding
    and make information explicit.

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  6. @EvelynvanKelle @kenny_baas
    Ensuring all the parts in a system are identified
    and allowed to speak
    How to make sure everyone said what has to be said?
    How can we create and include new insights?
    Who makes decisions and
    how to get everyone on board with the decision?
    Photo by Mike Lewis HeadSmart Media on Unsplash

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  7. @EvelynvanKelle @kenny_baas
    How to make sure everyone said what has to be said?
    Photo by Mike Lewis HeadSmart Media on Unsplash

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  8. @EvelynvanKelle @kenny_baas
    Ranking
    Photo by Sebastien LE DEROUT on Unsplash

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  11. @EvelynvanKelle @kenny_baas
    Symbolic violence
    Photo by Zosia Korcz on Unsplash

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  14. @EvelynvanKelle @kenny_baas
    So what?

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  15. @EvelynvanKelle @kenny_baas
    Photo by TRI WISNU HADI on Unsplash
    Every autocratic decision, supressess knowledge
    and wisdom and creates resistance.

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  16. @EvelynvanKelle @kenny_baas

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  17. @EvelynvanKelle @kenny_baas
    foto: Hideta Nagai) credit: Corporate tribe book by Danielle Braun, Jitske Kramer
    “And those who were seen dancing were thought to
    be insane by those who could not hear the music”

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  18. @EvelynvanKelle @kenny_baas
    Photo by Neil Thomas on Unsplash
    Own, play and share your rank

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  19. @EvelynvanKelle @kenny_baas
    How can we create and include new insights?
    Photo by Mike Lewis HeadSmart Media on Unsplash

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  20. @EvelynvanKelle @kenny_baas
    Cognitive bias

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  22. @EvelynvanKelle @kenny_baas

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  23. @EvelynvanKelle @kenny_baas
    Accurate vs Completeness

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  24. @EvelynvanKelle @kenny_baas
    Accurate vs Completeness

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  25. @EvelynvanKelle @kenny_baas
    Discussion Dialogue
    Actions, thinking fast Insights, thinking slow
    Convince, take a stand Understanding, listen
    Think against other (yes, but..) Think together with others (Yes, and…)
    Answer are central The questions are central
    Attack and defence Investigate and check
    Opinions and arguments Principles, values and norms
    Judgement postpone judgment
    Finding solutions find the underlying reason
    Risk: false consensus, powerplay Risk: responsible abstraction, woolly

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  26. @EvelynvanKelle @kenny_baas
    Who makes decisions and
    how to get everyone on board with the decision?
    Photo by Mike Lewis HeadSmart Media on Unsplash

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  27. @EvelynvanKelle @kenny_baas
    Photo by Kevin Erdvig on Unsplash credit: Corporate Tribe by Danielle Braun, Jitske Kramer
    Meetings as campfires

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  28. @EvelynvanKelle @kenny_baas

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  29. @EvelynvanKelle @kenny_baas
    1. Idea: You have an idea, but nothing is certain
    2. Suggestion: You have a clear intention,
    but other insights are more than welcome
    3. Proposal: You have a concretely worked out proposal.
    Only serious objections can influence the decision
    4. Command: Decision is made,
    what does it take for you to go along?
    How much space do you give?

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  30. @EvelynvanKelle @kenny_baas
    Ensuring all the parts in a system are identified
    and allowed to speak
    Create awareness of people their ranks in the group
    Own, play and share your rank
    Be aware and make explicit the biases at play
    Use Deep Democracy the lewis method in your decision making
    Photo by Mike Lewis HeadSmart Media on Unsplash

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  31. @EvelynvanKelle @kenny_baas
    @kenny_baas
    Baasie.com
    xebia.com/blog/author/kbaas/
    https://speakerdeck.com/baasie
    @EvelynvanKelle
    [email protected]
    https://www.evelynvankelle.com
    Leave the judging to cats.

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