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Smart Cities Smart Citizens

D5e9da56e4d1003889c1affe9cf483c5?s=47 Beth Simone Noveck
September 24, 2013
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Smart Cities Smart Citizens

ICMA Conference, September 24, 2013

D5e9da56e4d1003889c1affe9cf483c5?s=128

Beth Simone Noveck

September 24, 2013
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  1. Smart Cities Smart Citizens thegovernancelab ICMA, Boston www.thegovlab.org september242013 talk

  2. talk 2 smartcities Smartcitizens Open Innovation in Business

  3. talk 3 smartcities Smartcitizens https://www.innocentive.com

  4. talk 4 smartcities Smartcitizens http://www.threadless.com/pick/

  5. talk 5 smartcities Smartcitizens http://gersonlehrmangroup.com/

  6. talk 6 smartcities Smartcitizens Outcome Oriented

  7. talk 7 smartcities Smartcitizens Outcome Oriented The Bottom Line

  8. talk 8 smartcities Smartcitizens We Face Hard Challenges

  9. talk 9 smartcities Smartcitizens trust in Government Declining

  10. talk 10 smartcities Smartcitizens of Americans in 2012 have little

    or no trust in the mass media to report the news fully, accurately, and fairly Almost 2/3 Gallup Poll, “Confidence in Institutions.” June 2013
  11. talk 11 smartcities Smartcitizens of general population across 25 countries

    that trust government to always do what is right in 2012 43% Gallup Poll, “Confidence in Institutions.” June 2013
  12. talk 12 smartcities Smartcitizens in Increasing Society Polarization

  13. talk 13 smartcities Smartcitizens “Every day in Washington is Election

    Day” President Obama
  14. talk 14 smartcities Smartcitizens Do more with less

  15. talk 15 smartcities Smartcitizens Do with less

  16. talk 16 smartcities Smartcitizens Do with less new

  17. talk 17 smartcities Smartcitizens Tsunami Ever Increasing Information

  18. talk 18 smartcities Smartcitizens

  19. talk 19 smartcities Smartcitizens http://manorlabs.org/

  20. talk 20 smartcities Smartcitizens Gov still looks like this

  21. talk 21 smartcities Smartcitizens Office scene at the Navy Department

    1918
  22. talk 22 smartcities Smartcitizens And We Interact With Government Like

    This
  23. talk 23 smartcities Smartcitizens Smart Cities

  24. talk 24 smartcities Smartcitizens

  25. talk 25 smartcities Smartcitizens

  26. talk 26 smartcities Smartcitizens The Volunteer Expert

  27. talk 27 smartcities Smartcitizens Costly but is Participation

  28. talk 28 smartcities Smartcitizens   Does not lead to

    effective decision-making or problem-solving;   Does not work because lack of time, education, and motivation;   Is a sham because decisions are ultimately made by government officials;   Will never work because government officials are not willing to admit they need help;   Could even increase corruption, bias and regulatory capture;   Is limited by a policymaking process where public engagement simply ratifies decisions after the fact rather than shaping key inputs;   Reflects a naïve belief in the potential of technology to solve intractable problems; and   Only helps to solve minor problems in lieu of the really hard to solve wicked problems.
  29. talk 29 smartcities Smartcitizens “the best argument against democracy is

    a five minute conversation with the average voter.” Winston Churchill
  30. talk 30 smartcities Smartcitizens http://opengov.ideascale.com/a/ideafactory.do?id=4049&mode=top&discussionFilter=active

  31. talk 31 smartcities Smartcitizens http://bits.blogs.nytimes.com/2009/06/23/can-the-wonks-beat-the-trolls-on-government-sites/?_r=0

  32. talk 32 smartcities Smartcitizens

  33. talk 33 smartcities Smartcitizens http://www.whitehouse.gov/

  34. talk 34 smartcities Smartcitizens The Secret to Realizing the Benefit

    of Smart Citizens is to Tap People’s Expertise and Passion to Solve Problems
  35. talk 35 smartcities Smartcitizens https://www.zooniverse.org/

  36. talk 36 smartcities Smartcitizens Start You Need to Solve with

    a Problem
  37. talk 37 smartcities Smartcitizens https://challenge.gov/

  38. talk 38 smartcities Smartcitizens Expand the Range of Tools in

    Your ToolKit with Crowdsourcing
  39. talk 39 smartcities Smartcitizens

  40. talk 40 smartcities Smartcitizens Using Networked Groups to Expand the

    Toolkit for Problem Solving
  41. talk 41 smartcities Smartcitizens Crowdsourcing Open Innovation: Generating Innovative Ideas

    to Solve Problems Try Ideas
  42. talk 42 smartcities Smartcitizens http://www.institute.nhs.uk/innovation/spread_and_adoption/nhs_patient_feedback_challenge.html

  43. talk 43 smartcities Smartcitizens Smarter Governance: Getting Better Information to

    Solve Problems Crowdsourcing Try data
  44. talk 44 smartcities Smartcitizens http://publiclab.org/

  45. talk 45 smartcities Smartcitizens Tasks and Doing More with Less:

    Collaborating with the Crowd to Get Things Done Crowdsourcing Try tasks
  46. talk 46 smartcities Smartcitizens http://www.ted.com/OpenTranslationProject

  47. talk 47 smartcities Smartcitizens http://adoptahydrant.org/

  48. talk 48 smartcities Smartcitizens Crowdsourcing as a Strategy for Economic

    Growth Crowdsourcing Try growth Economic and Development
  49. talk 49 smartcities Smartcitizens http://99designs.com

  50. talk 50 smartcities Smartcitizens Prioritizing Agendas and Allocating Resources Crowdsourcing

    Try opinions
  51. talk 51 smartcities Smartcitizens http://blogs.worldbank.org/ic4d/mobile-enhanced-participatory-budgeting-in-the-drc

  52. talk 52 smartcities Smartcitizens Funding Public Goods through Crowdsourcing Crowd

    Try funding
  53. talk 53 smartcities Smartcitizens https://spacehive.com/

  54. talk 54 smartcities Smartcitizens Remember... Employees are People, Too

  55. talk 55 smartcities Smartcitizens https://crowdmap.com/welcome

  56. talk 56 smartcities Smartcitizens Where Possible, Make Smart Citizens Smarter

    With Data
  57. talk 57 smartcities Smartcitizens is Big Data One Option

  58. talk 58 smartcities Smartcitizens http://cusp.nyu.edu/

  59. talk 59 smartcities Smartcitizens What does it mean to instrument

    a city? Properly acquired, integrated, and analyzed, data can:   Take government beyond imperfect understanding   Better (and more efficient) operations, better planning, better policy   Improve governance and citizen engagement   Enable the private sector to develop new services for citizens, governments, firms   Enable a revolution in the social sciences Infrastructure Condition, operations Environment Meteorology, pollution, noise, flora, fauna People Relationships, location, activities, health, nutrition, opinions, economic /communications NYU CUSP, “The Promise of Urban Informatics.”
  60. talk 60 smartcities Smartcitizens Urban Data Sources Organic data flows

      Administrative records (census, permits, …)   Transactions (sales, communications, …)   Operational (traffic, transit, utilities, health system, …)   New and social media (Twitter feeds, blog posts, Facebook, …) Sensors   Personal (location, activity, physiological)   Fixed in situ sensors   Crowd sourcing (mobile phones, …)   Choke points (people, vehicles) Opportunities for “novel” sensor technologies   Visible, infrared and spectral imagery   RADAR, LIDAR   Gravity and magnetic   Seismic, acoustic   Ionizing radiation, biological, chemical NYU CUSP, “The Promise of Urban Informatics.”
  61. talk 61 smartcities Smartcitizens 30 million commercial surveillance cameras 4,214

    red-light cameras 761 speed trap cameras 300 million mobile phones 494,151 cell towers 1/3 of large police forces equip patrol cars with automatic license plate readers that can check 1,000 plates per minute ~ 400,000 ATMs record video of all transactions NYU CUSP, “The Promise of Urban Informatics.”
  62. talk 62 smartcities Smartcitizens What can cities do with the

    data? Optimize operations traffic flow, utility loads, services delivery, … Monitor infrastructure conditions bridges, potholes, leaks, … Infrastructure planning zoning, public transit, utilities Improve regulatory compliance (“nudges”, efficient enforcement) Public health Nutrition, epidemiology, environmental impacts Abnormal conditions Hazard detection, emergency management Data-driven formulation of data- driven policies and investments Low-Income Home Energy Assistance Program, road pricing and congestion charging, … Better inform the citizenry Enhance economic performance and competitiveness NYU CUSP, “The Promise of Urban Informatics.”
  63. talk 63 smartcities Smartcitizens Sentiment is Another Analysis

  64. talk 64 smartcities Smartcitizens http://grade.dc.gov/

  65. talk 65 smartcities Smartcitizens another but is Open Data

  66. talk 66 smartcities Smartcitizens http://www.cityofpaloalto.org

  67. talk 67 smartcities Smartcitizens http://www.theguardian.com/commentisfree/2013/jun/28/transparency-restore-trust-nhs

  68. talk 68 smartcities Smartcitizens http://codeforphilly.org/

  69. talk 69 smartcities Smartcitizens Invest in Innovation Citizen Driven

  70. talk 70 smartcities Smartcitizens http://www.sustainabledubuque.org/

  71. talk 71 smartcities Smartcitizens

  72. talk 72 smartcities Smartcitizens Do Open Data Right Suggestions for

    Implementation   Focus on implementation not just publication   Connect data to problems   Identify relevant data from other sources to mash up   Remember data isn’t just numbers   Develop an ecosystem of solvers   Let people surprise you
  73. talk 73 smartcities Smartcitizens http://propellerhealth.com/

  74. talk 74 smartcities Smartcitizens and Call Upon them to Take

    Action Connect People to Problems
  75. talk 75 smartcities Smartcitizens

  76. talk 76 smartcities Smartcitizens Make the Community Your Partner in

    these Experiments
  77. talk 77 smartcities Smartcitizens Why People Participate   Accomplishing

    a goal   Engaging in the life of our democracy   Demonstrating skills and mastery   Community connection   Earning money   Doing stuff that matters
  78. talk 78 smartcities Smartcitizens   Access to Smart People

    with Talent   Going Beyond the Usual Suspects   Building New Constituencies of Supporters   Sustaining Your Mandate Post-Election   Spotting Problems Faster   Finding More Creative Solutions   Developing New Ways to Implement Real Changes Why Do It: Advantages of Crowdsourcing
  79. talk 79 smartcities Smartcitizens Hold Community Not Hackathons Idea-a-Thons

  80. talk 80 smartcities Smartcitizens Legislate Open

  81. talk 81 smartcities Smartcitizens Be Collaborative, Not Adversarial: Embrace It

    When It Comes to You http://skytruth.org/
  82. talk 82 smartcities Smartcitizens Just Inform Invite People to Decide

    not
  83. talk 83 smartcities Smartcitizens http://pbnyc.org/

  84. talk 84 smartcities Smartcitizens and Create Incentives Use Prizes Challenges

  85. talk 85 smartcities Smartcitizens “By defining our goal more clearly,

    by making it seem more manageable and less remote, we can help all peoples to see it, to draw hope from it, and to move irresistibly towards it.” President Kennedy
  86. talk 86 smartcities Smartcitizens Not Widely Crowdsource Wisely

  87. talk 87 smartcities Smartcitizens http://dotank.nyls.edu/communitypatent/

  88. talk 88 smartcities Smartcitizens

  89. talk 89 smartcities Smartcitizens   485,000 patent applications filed

    in 2009   ~6,200 patent examiners at the USPTO   Examiners have 18-20 hours per application   Limited databases for finding prior art
  90. talk 90 smartcities Smartcitizens http://stackexchange.com/

  91. talk 91 smartcities Smartcitizens Richard Price, “PulsePoint Citizen Responder CPR/AED

    Mobile App: When Minutes Matter,” September 6, 2013
  92. talk 92 smartcities Smartcitizens Richard Price, “PulsePoint Citizen Responder CPR/AED

    Mobile App: When Minutes Matter,” September 6, 2013
  93. talk 93 smartcities Smartcitizens Richard Price, “PulsePoint Citizen Responder CPR/AED

    Mobile App: When Minutes Matter,” September 6, 2013
  94. talk 94 smartcities Smartcitizens http://www.amazon.com

  95. talk 95 smartcities Smartcitizens http://scholar.google.com.br/citations?user=5MWe_vkAAAAJ&hl=pt-BR

  96. talk 96 smartcities Smartcitizens http://www.linkedin.com

  97. talk 97 smartcities Smartcitizens https://github.com/

  98. talk 98 smartcities Smartcitizens Easy Way to Tap People’s Intelligence

    and Expertise Gallup Poll, “Confidence in Institutions.” June 2013
  99. talk 99 smartcities Smartcitizens Gallup Poll, “Confidence in Institutions.” June

    2013
  100. talk 100 smartcities Smartcitizens Avail Yourself of Resources

  101. talk 101 smartcities Smartcitizens

  102. talk 102 smartcities Smartcitizens http://personaldemocracy.com

  103. talk 103 smartcities Smartcitizens http://www.codeforamerica.org/

  104. talk 104 smartcities Smartcitizens http://theciviccommons.com/

  105. talk 105 smartcities Smartcitizens http://sunlightfoundation.com/

  106. talk 106 smartcities Smartcitizens http://www.omidyar.com/

  107. talk 107 smartcities Smartcitizens http://www.data.gov/

  108. talk 108 smartcities Smartcitizens

  109. talk 109 smartcities Smartcitizens http://thegovlab.org/vint-cerf-freedom-and-the-social-contract/

  110. talk 110 smartcities Smartcitizens 500 http://thegovlab.org/open500/

  111. talk 111 smartcities Smartcitizens “Research that produces nothing but books

    will not suffice.” Kurt Lewin, 1945 Our Mission The Governance Lab (The GovLab) strives to strengthen the ability of people and institutions to work together to solve problems, make decisions, resolve conflict and govern themselves more effectively and legitimately. We design technology, policy and strategies for fostering more open and collaborative approaches to governance and we test what works. Our Hypothesis We believe that when institutions open themselves to diverse participation and collaborative problem solving, those institutions are more effective and the Improving people’s lives by changing how we govern http://livinglabs.thegovlab.org/
  112. talk 112 smartcities Smartcitizens Planning Define the problem Identify the

    objective Scan the environment Establish the metrics Formulate the evaluation criteria Design Scope the solution Prototypes, Wireframes and Mockups Use Cases and Scenarios Experimentation and Monitoring Minimum Viable Product (MVP) Test in user environment Iterate as necessary Design and and deploy targeted monitoring system Assessment Review impact and effectiveness Explore data Identify areas for improvement Iterate solutions Report Opening to the Public and Community Building Open source code Documentation Engage open source innovation Identify incubators or development communities
  113. talk 113 smartcities Smartcitizens If We Build It, Will They

    Come: Designing an Effective Crowdsourcing Strategy
  114. talk 114 smartcities Smartcitizens Identify the problem Define the process

    to fit the problem Compare precedents Compress the timeframe Create incentives (make it fun/prize) Identify and reach the audience Give people the data Be committed to act Give feedback how to do it
  115. talk 115 smartcities Smartcitizens   Try Crowdsourcing Ideas 

     Try Crowdsourcing Data   Try Crowdsourcing Tasks   Try Crowdsourcing for Economic Growth and Development   Try Crowdsourcing Opinions   Try Crowdfunding   Remember Employees are People, Too   Where Possible, Make Smart Citizens Smarter With Data   Invest in Citizen Driven Innovation   Make the Community Your Partner in these Experiments   Hold Community Idea-a-Thons Not Hackathons   Legislate Open   Be Collaborative, Not Adversarial: Embrace It When It Comes to You   Invite People to Decide Not Just Inform   Create Incentives – Use Prizes and Challenges   Crowdsource Wisely, Not Widely
  116. talk 116 smartcities Smartcitizens Smart Cities Smart Citizens data

  117. talk 117 smartcities Smartcitizens DO DO LEARN

  118. talk 118 smartcities Smartcitizens “No matter who you are, most

    of the smartest people work for someone else.” Bill Joy
  119. talk 119 smartcities Smartcitizens “Many hands make light work. Many

    hands together make merry work.” Jeremy Bentham
  120. talk 120 smartcities Smartcitizens Talk BethsimoneNoveck Smart Cities Smart Citizens

    ICMA, Boston september242013