[BAM!] Stress Model Landscape

Transcript

1. BAM! Botao Hu (CS) Attila Mong (journalist) Megha Makam (neuro/music)
2. a user receiving 20+ emails per day needs a streamlined way to manage a quickly growing unread or unsorted count because having too many unacknowledged emails causes anxiety {POV} BAM! | designing calm
3. User - Desperation - Interuption - Lost - OCD of zeroing it unsorted and numerous unread indicator Stress Skim them all asap!! what can I do? But it costs - time - productivity - attention Is there a better way to address # of unread with less costs? anxiety cost stressor Because I skim it too fast, I totally forget it. Unread indicator should remind me again! even more costs afterward long time Damned, I forget to reply it! Reading only does not mean understanding and being managed. pain question {Stress Model} BAM! | designing calm
4. {Existing Products} Visually Organizes Your Email into Neat Stacks. Elegant design and a clear user experience provide visual relief for overloaded inboxes. Gmail's smart labels are the best way to filter off your email so you only get the content that you want. BUT tags are messy. BAM! | designing calm
5. {NOI, trends about existing tech} Most existing products are still causing users stress by burdening the user to manually sort and expend energy and time to acknowledge emails. We don't know how Alto users' experiences yet Transaction costs outweigh the convenience of the available products BAM! | designing calm
6. {Opportunities and question} Intriguing question: Will visually restructuring unread/unsorted emails really reduce stress? (will AOL Alto users find a truly less stressful experience in their inbox?) Opportunity: by redesigning the Unread count, the experience can be more fun and less stressful while reducing time/energy costs. BAM! | designing calm