Better: A Field Guide to Continuous Improvement

The key to getting better is *feedback*. Most of the time, you get feedback for improvement from explicit practice, but sometimes practice isn't really possible. What do you do when performance is your only option?

Transcript

1. BETTER A Field Guide to Continuous Improvement Ben Sco eld @bsco eld | bensco eld.com Nordic Ruby 7 June 2013
2. BETTER Part of a Field Guide to Continuous Improvement Ben Sco eld @bsco eld | bensco eld.com Nordic Ruby 7 June 2013
3. 1965-1967 1968 1969 1970-1973 0 1.5 3 4.5 6 7.5 9 10.5 12 13.5 15 Air Force Navy Kill Ratio (US vs North Vietnam)
4. 1965-1967 1968 1969 1970-1973 0 1.5 3 4.5 6 7.5 9 10.5 12 13.5 15 Air Force Navy Kill Ratio (US vs North Vietnam)
5. 1965-1967 1968 1969 1970-1973 0 1.5 3 4.5 6 7.5 9 10.5 12 13.5 15 Air Force Navy Kill Ratio (US vs North Vietnam)
6. 1965-1967 1968 1969 1970-1973 0 1.5 3 4.5 6 7.5 9 10.5 12 13.5 15 Air Force Navy Kill Ratio (US vs North Vietnam)
8. I am a DIRTY LIAR
9. PERFORMANCE is not PRACTICE
10. PRACTICE isn’t always POSSIBLE
11. PERFORMANCE as PRACTICE
12. concern: OPTIMAL PERFORMANCE?
13. MILITARY
14. AFTER-ACTION REPORTS MILITARY performance as practice
15. MEDICINE
16. MORBIDITY & MORTALITY MEDICINE performance as practice
17. GRAND ROUNDS MEDICINE performance as practice
18. APGAR MEDICINE performance as practice
19. MEDICINE performance as practice APPEARANCE PULSE GRIMACE (REFLEX) ACTIVITY RESPIRATION
20. it all comes down to FEEDBACK
21. TECHNOLOGY
22. OUTAGE POST-MORTEMS TECHNOLOGY performance as practice
23. TECHNOLOGY performance as practice TL;DR TIMELINE CONTRIBUTING CAUSES IMPACT REMEDIATION
24. PROJECT POST-MORTEMS TECHNOLOGY performance as practice
25. METRICS TECHNOLOGY performance as practice
26. BONUS! PLAN PERFORMANCES TECHNOLOGY performance as practice
27. TECHNOLOGY performance as practice
28. WAIT FOR IT
29. some PERFORMANCE can’t be PRACTICE
30. FAILURE is SEVERE
31. PERFORMANCE takes TOO LONG
32. there are LOCAL OPTIMA
33. MILITARY
35. MILITARY failure is severe
36. MEDICINE
38. CADAVERS MEDICINE failure is severe
39. BUSINESS
40. BUSINESS long performance LEAN STARTUPS
41. COMICS
42. COMICS local optima
43. THE HAWKEYE INITIATIVE COMICS local optima
44. THE HAWKEYE INITIATIVE COMICS local optima
45. THE HAWKEYE INITIATIVE COMICS local optima
46. TECHNOLOGY
47. SIMULATE TECHNOLOGY failure is severe
48. KEEP THINGS SIMPLE TECHNOLOGY performance is long
49. EXPERIMENT TECHNOLOGY local optima
50. WIDEN FOCUS TECHNOLOGY local optima
51. FEEDBACK is how we get BETTER
52. Thank you! Ben Sco eld @bsco eld | bensco eld.com Nordic Ruby 7 June 2013 After-action review process http://1.usa.gov/3bmiM Grand Rounds video recordings http://bit.ly/13dNRJ1 The Hawkeye Initiative http://thehawkeyeinitiative.com/