CRM Testing - Approach, Goals and Benefits

CRM testing solutions helps businesses improve customer insights, loyalty, and customer satisfaction. It also helps in better user adoption and caters more customers to your business. Also, CRM testing adds value to data management practices for compliance purposes. For more information, visit BugRaptors portfolio.

Transcript

1. CRM TESTING Ensure the smooth functioning of complex CRM workflows
2. The international CRM (Customer Relationship Management) market size is projected to grow at a CAGR of 12.1% from 2021 to 2028. F O R T U N E B U S I N E S S I N S I G H T S
3. C R M i s d e f i n e d a s C u s t o m e r R e l a t i o n s h i p M a n a g e m e n t ; i t i s a m a r k e t i n g p l a t f o r m b a s e d o n a d a t a b a s e s o f t w a r e s y s t e m . T h u s , t e s t i n g o f C R M s o f t w a r e o r C R M p l a t f o r m i s k n o w n a s C R M t e s t i n g . WHAT IS CRM TESTING?
4. Analyze CRM Requirement Specifications Test Design & Execution Risk Analysis & Mitigation Plan Development Summary Report Build Test Strategies & Plans TESTING APPROACH
5. Always plan your budget and include various things in it such as Training, Consultancy Fees, Phone Costs, Data Backup & Storage, Risk Assessment Assistance, etc. GUIDELINES TO FOLLOW BEFORE CONDUCTING CRM TESTING The testing team should have experienced persons. Set a specific deadline to give to testing members for product delivery.
6. WHY IS CRM TESTING SO IMPORTANT? Testing is critical for CRM systems to locate, identify, and address underlying issues or defects in software and improve its capabilities. Otherwise, it may never allow you to produce great results as you suppose to get from your CRM software, or you can experience a considerable loss.
7. HOW TO PERFORM CRM TESTING? The CRM testing should be done based on user requirements and the scope of development. You should conduct Usability Testing, Functional testing & Performance Testing, Data Quality Testing, and Integration Testing for sure if you want to make your application fully compatible to use.
8. C r e a t i n g a b e t t e r c u s t o m e r e x p e r i e n c e B r i n g n e w a d v a n c e m e n t s i n m a n y i n t e g r a t i n g s y s t e m s a n d c h a n n e l s A v o i d s u c h d a t a a c c u r a c y i s s u e s E n s u r e O m n i c h a n n e l s a l e s GOALS OF CRM TESTING
9. Business Process Testing Risk-free Customization Data Safety BENEFITS OF CRM QA
10. W I T H B U G R A P T O R S T E S T I N G S E R V I C E S GET THE MOST VALUE FROM YOUR CRM SOLUTION
11. We at BugRaptors ready to match your CRM quality needs within 1-4 weeks and focus on providing a comprehensive range of testing services from test planning, design, and execution of test cases to test reporting. CRM testing services helps to enhance the brand value of your CRM system by eliminating all the flaws. WHY BUGRAPTORS?
12. M A I L I N G A D D R E S S P H O N E N U M B E R E M A I L A D D R E S S 5858 Horton Street, Suite 101, Emeryville, California, USA 240-241-6894 info@bugraptors.com FOR INQUIRIES AND CONCERNS