Designing Calm | January 2013 email controls what she thinks, does, and pays attentions to. whenever it wants. A technologically sophisticated knowledge worker needs to feel like she controls her inbox and not like her inbox controls her because
Designing Calm | January 2013 Constant checking & new message alerts Lots of unread emails in inbox New email requires immediate response Not knowing what unread emails will require Can’t find what you’re looking for Redundant email from apps & across devices Fear Distraction Frustration Overwhelming Uncertainty
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