Active Listening for Tutors

Transcript

1. ACTIVE LISTENING FOR MULTIMODAL LEARNERS Cerullo Learning Assistance Center Tutor Training Meeting Candice Kaup Scioscia, Manager
2. ACTIVE LISTENING „ Listening to students think aloud is an important part of tutors’ work. „ Patient, active listeners help students who have social, communication, or learning problems because they give them the time they need to think and construct ideas. „ Active listening conveys concern and empathy.
3. VERBAL ACTIVE LISTENING „ Paraphrasing: rewording the student’s words into your own words „ Helps students hear their thoughts expressed by another and leads them to process and reflect „ Encouraging: uses short phrases or words (eg. Uh huh, okay, yeah) to show you’re following along „ Demonstrates that you’re listening and paying attention „ Summarizing: recaps whole conversations and highlights important concepts/ideas the student shared „ Requires practice
4. NONVERBAL ACTIVE LISTENING „ More common in everyday conversation than verbal active listening skills „ Encompass the full range of nonverbal communication „ Making eye contact „ Using voice quality and tone to indicate warmth and interest „ Can be practiced „ Should be: warm, welcoming and nonjudgmental „ Having open body language „ Sitting with arms and legs relaxed and uncrossed „ Sitting up or leaning in „ Body and face toward the student
5. LISTENING „ 5 Ways to Listen Better
6. ASSESSMENT 1. Student says: “I’m tired all the time. I’m tired of homework. I’m tired of studying. I’m tired of going to class. I’m tired of working. I don’t want to do all this. I thought college was supposed to be fun. 1. Summarize this statement. 2. What are three encouragers you can use to demonstrate that you are paying attention to this student? 2. Student is nervous about an upcoming class presentation you are helping her prepare for. She says, “I can’t speak in front of groups. I don’t know how I’m going to make it through this assignment. I might just take a zero.” 1. Summarize this statement. 2. What are three encouragers you can use to demonstrate that you are paying attention to this student?