CLAC Tutor Dos and Don'ts

Transcript

1. TUTOR STRATEGIES: DOS AND DON’TS CLAC TUTOR TRAINING CANDICE KAUP SCIOSCIA CLAC MANAGER
2. AGENDA • INTRODUCTION • CLAC PERSONNEL • BEING A TUTOR • DOS AND DON’TS • POLICIES AND PROCEDURES • TTMS/PADLET
3. WELCOME TO THE CLAC • TWO-TIME NATIONAL AWARD WINNER • 2016 NATIONAL TUTORING ASSOCIATION (NTA) PROGRAM OF THE YEAR • 2014 FRANK L. CHRIST NATIONAL COLLEGE LEARNING CENTER ASSOCIATION (NCLCA) OUTSTANDING LEARNING CENTER AWARD (TWO-YEAR COLLEGES) • UNIVERSITY OF MISSOURI – KANSAS CITY (UMKC) CERTIFIED SUPPLEMENTAL INSTRUCTION (SI) PROGRAM • SIX SUBCENTERS • TUTORING CENTER • WRITING CENTER • MATH & SCIENCE WALK-IN CENTER • ENGLISH LANGUAGE RESOURCE CENTER (ELRC) • SUPPLEMENTAL INSTRUCTION (SI) CENTER • TESTING AND TUTORING CENTER AT THE MEADOWLANDS (LYNDHURST)
4. WE’RE BUSY! • 120+ TUTORS EACH SEMESTER • TUTORING PROVIDED FOR OVER 200 COURSES • APPROXIMATELY 20,000 VISITS EACH YEAR • APPROXIMATELY 7,000 INDIVIDUAL STUDENTS (BCC ENROLLMENT ~14,000)
5. CLAC STAFF
6. FACULTY LIAISONS • THE ROLE OF FACULTY LIAISONS • SERVE AS LIAISON BETWEEN THE RESPECTIVE DEPARTMENT AND THE CLAC • WITH THE TUTORIAL SUPERVISORS, SET INSTRUCTIONAL GOALS FOR TUTORS IN CONSULTATION WITH TEACHING FACULTY IN RESPECTIVE SUBJECT AREAS • OVERSEE THE IMPLEMENTATION OF THE INSTRUCTIONAL DESIGN • MONITOR AND EVALUATE UTILIZATION OF RESOURCES AND DETERMINE NEEDS FOR NEW ACQUISITIONS • ASSIST IN THE RESEARCH AND DEVELOPMENT OF TOOLS FOR OUTCOMES ASSESSMENT • DEVELOP TUTOR TRAINING ACTIVITIES • CONDUCT SMALL GROUP WORKSHOPS FOR STUDENTS ON SPECIAL TOPICS • AID IN THE RECRUITMENT OF TUTORS • FALL 2018 FACULTY LIAISONS • CIS – PROF. ALEX LUY • INF – PROF. ANITA VERNO • BIO – PROF. LOUIS SCALA • CHM – PROF. JEAN ACKEN • PHY – PROF. TAK LO • MAT – DR. RUTH FEIGENBAUM • MAT – PROF. TRACY SALTWICK • WRT – PROF. KELLY KEANE • ALP – PROF. LEAH CARMONA
7. THE ROLE OF A TUTOR • FACILITATE LEARNING • TEACH “HOW” TO LEARN • BE ADAPTABLE AND FLEXIBLE • DEVELOP RELATIONSHIPS • LISTEN AND OBSERVE • BE A TEAM PLAYER • BE REALISTIC
8. COMMUNICATING EFFECTIVELY • ACTIVE LISTENING • 3 R’S • RECOGNIZE WHAT YOUR TUTEE IS SAYING • REQUEST MORE INFORMATION (IF NECESSARY) • RESTATE WHAT YOUR TUTEE SAID TO CHECK FOR UNDERSTANDING • QUESTIONING • ASKING QUESTIONS IS AN ESSENTIAL TUTOR SKILL!
9. TUTORING SESSIONS Do Be early Be welcoming Use positive body language Respect all learners Guide the sessions Manage time Model/suggest good habits Be kind Be genuine (be yourself!) Don't Interrupt Stray off topic Make empty promises Speak negatively about faculty, other students, or the Center Criticize Be afraid to ask for help!
10. POLICIES AND PROCEDURES Professionalism • ID Badge • Electronics • Disclosure of personal information • Tutoring locations • Dress code Punctuality & Attendance • Be on time • Calling out/running late • Signing in/out • In-Class/SI Assignments • Requesting a schedule change or time off • Checking your schedule (TutorTrac)
11. POLICIES AND PROCEDURES Responsibilities • Make sure your students log in/out • Do not read to or type/write for students • Do not work on homework, labs, or take-home quizzes/tests • If there is a problem, find a supervisor Session Schedules • 50 minute appointments (sometimes 30) • Must begin AND end on time • Do not go over time • No-shows
12. SESSION EVALUATIONS • COMPLETE FOR EVERY SESSION (WITHIN 24 HOURS) • DO NOT DISCLOSE PERSONAL INFORMATION • FOR SIGNIFICANT CONCERNS, EMAIL YOUR SUPERVISOR AND INDICATE IN THE NOTES THAT YOU HAVE DONE SO
13. FERPA • ALL TUTORING SESSIONS ARE CONFIDENTIAL • DO NOT DISCLOSE TUTORING ATTENDANCE OR SESSION CONTENT TO OTHER STUDENTS OR TO ADVISORS, COUNSELORS, FACULTY, OR STAFF WITHOUT SPEAKING WITH YOUR SUPERVISOR • DO NOT SIGN DOCUMENTS FOR STUDENTS • PROOF OF TUTORING AVAILABLE TO STUDENTS VIA THE FRONT DESK
14. POLICIES AND PROCEDURES CHALLENGING SITUATIONS • FIND A SUPERVISOR IF STUDENT IS: • EXCESSIVELY UPSET • DISRUPTIVE • REPORTS DISTURBING THOUGHTS, HABITS, OR INTENTIONS • SHUTS DOWN/CANNOT COMMUNICATE • CALL PUBLIC SAFETY FOR ACTUAL EMERGENCIES (DIAL 6 ON ANY BCC PHONE) PERMANENT APPOINTMENTS • OFFICE OF SPECIALIZED SERVICES (OSS) OR EDUCATIONAL OPPORTUNITY FUND (EOF) • REGULARLY WEEKLY SESSIONS • SUBJECT TO SAME POLICIES AND PROCEDURES • SEE CANDICE WITH ISSUES OR CONCERNS TIMESHEETS • SUBMIT ON TIME • DO YOUR MATH • VERIFY TUTORTRAC • NOTIFY YOUR SUPERVISOR IF YOUR SCHEDULE IS CORRECT • SEPARATE TIMESHEETS FOR: • EOF PERMANENT APPOINTMENTS • TITLE V • SUPPLEMENTAL INSTRUCTION (SI)
15. TUTOR TRAINING MEETINGS (TTMS) • TTMS WILL BE LISTED IN YOUR SCHEDULE REGULARLY • SUBJECT SPECIFIC TTMS ARE DESIGNED/FACILITATED BY FACULTY LIAISONS AND SUPERVISORS • TUTOR METHODOLOGY TRAININGS FACILITATED BY CLAC MANAGER • CRLA CERTIFICATION • PADLET
16. THANK YOU FOR ATTENDING!