Valiocon 2014: Run Towards the Roar

A talk I gave at Valiocon (www.valiocon.com) on June 6, 2014 about facing your fears and working on something that might seem less than appealing ("unshiny") at first. And how by doing this you discover you can have the kind of impact you couldn't have elsewhere and learn/grow tremendously.

These points are illustrated by my own journey of joining OpenTable, a public company without an in-house design team for 14 years. In this talk I discuss my past year there and go over three main projects I worked on: iOS 7 redesign, Guest Center on the iPad, and mobile payments.

(Slides were handwritten and painted and imported into Keynote. Some slides were removed to preserve confidentiality.)

Questions? Comments? www.twitter.com/chloepark
Process shots: www.instagram.com/chloepark

Transcript

26. v
68. 2 Zoom levels Normal • based on minimum touch targets Floor overview We will allow 2 distict zoom levels. Zooming in and out will use the pinch gesture. Will fit the entire floor into the view area. Pinch to Zoom
69. 3 - Select Table (or Tables) Sally Hunter 7:30 To be seated 11 4 ? At bar “7:30” ~ 35min At bar “8:00” ~ 1h 5min 3 2 Dominique ... 6:30 2 Frank Bacon 6:30 10 12 - 434 - 1234 Breakfast Friday Dec 12 W R S 1 2 3 4 5 B1 B2 8 6 7 1 Seat Seat on table 5 2
70. Editable items. Sally Hunter 7:30p To be seated 11 4 ? At bar “7:30p” ~ 35min At bar “8:00p” ~ 1h 5min 3 2 Dominique ... 6:30p 2 Frank Bacon 6:30p 10 12 - 434 - 1234 Breakfast Friday Dec 12 R WL Sally Hunter 7:30p Unconfirmed Notes Guest Msgs 1 4 people 43 Comp 1rst cocktail as per GM Window seat requested “Would love a window seat” VIP Reservation notes Tags Guest notes From guest: Alert manager Alergy + 1 - Edit time 2 - Edit # of people 3 - Edit Table (not in Bet 4 - Edit Status 5 - Edit Tags For Beta, we will hide th number as we will not s assignments and display assignments.
123. (Changed banner to “See participating restaurants,” added Help to upper right and replaced Done/Cancel with Back in good Apple form) VISA 9887 PAYMENT METHODS Add credit card DEFAULT TIP Your card will be stored securely and charged only when you choose to pay using OpenTable. By adding a card, you agree to accept our Privacy Policy & Terms of Use. 15% 18% 20% 22% 25% Pay with OpenTable See participating restaurants Back AT&T 100% WF-19 OpenTable Hope you’re enjoying Out The Door! Launch OpenTable to view and pay your check at any time. Open Now Maybe Later ;HWZPUHWWUV[PÄJH[PVU after check is matched or 15 minutes have elapsed Responds to push or launches app Taps “View check” once enabled Taps card number to view settings ;HWZPUHWWUV[PÄJH[PVU before check is matched or 15 minutes have elapsed Cancel View FAQs Something doesn't look right Change payment method This isn't my check AT&T 100% WF-3 What if you DID get a match but it was a WRONG match, and the wrongly matched check was paid? Should we have Contextual Help here that says, “This seems like a mistake” and (Updated icons & assets on all of these screens) (Changed banner to “See participating restaurants,” added Help to upper right and replaced Done/Cancel with Back in good Apple form) Taps “View check” (a match has been made) Scrolls to bottom of check If diner tries to pay but has already paid in full Pulls to refresh Enters and selects table number from suggestions Taps help icon Selects “This isn’t my check” Taps “View check” (no match has been made)