Navigate_RMMAmory__2_.pdf

Transcript

2. What’s New in RMM Amory Wakefield Product Director @FollowContinuum
3. 2014 RMM Releases What shipped and what’s coming….
4. 2014 Themes We ensure you can quickly support (and start billing) every new client Simpler Onboarding Our NOC techs complete many routine tasks for you, and we make the rest easy to save you time Effective Workflows We are ready to help you take IT support into the future Go Mobile, Go Cloud
5. Simpler Onboarding 2014 ¤  Simpler Onboarding ¤  Agent MSI File to ease large deployments ¤  Improved RMM Scanning Tool to insure new desktops quickly have an agent installed ¤  Default Communicator with improved deployment to reduce setup time
6. Effective Workflows 2014 ¤  Effective Workflows ¤  New Patches tab to make configuring patches and seeing status easier ¤  New Executive Reports to make customizing them easier ¤  Redesigned Reports tab to make finding information faster ¤  Updated Autotask and ConnectWise (beta) integrations to ensure we synchronize tickets and assets in a way that matches how you work
7. Go Mobile, Go Cloud 2014 ¤  Go Mobile, Go Cloud ¤  Additional MDM products and new bundles to expand your offerings ¤  Month-to-month billing for MDM to make signing up less risk to you ¤  Integrated Sync247 and C3 tabs so you can continue to manage in a single pane of glass ¤  New Android app to access your portal from anywhere
8. Major Features Coming Soon ¤  Scripts tab redesign to make deploying, managing and deploying scripts easier ¤  More Executive Report customization to give you more options in presenting data to your clients ¤  Better detail reports to make finding important data easier ¤  More security offerings to ensure you can support all your clients’ needs
9. Tips for New RMM Features “I didn’t know you could do that….”
10. Favorite Reports ¤ You can now ‘star’ your commonly used reports ¤ Customizes reports home ¤ Makes finding information faster
11. Install Desktop Agents Automatically ¤ Setup the RMM Scanning Tool to run and install weekly ¤ Guarantees all new client machines are immediately “under management”
12. Migrate to New PSA Integrations ¤ Use workflow rules ¤ Multiple Queues in Autotask ¤ Multiple Service Boards in ConnectWise ¤ All monitored assets sync, including mobile, Vault ®
13. Use the Android and iOS Apps ¤ Log in from your mobile device ¤ Check ticket status, remotely access machines ¤ Support your clients from anywhere
14. Customize the Communicator ¤ Keep your logo in all clients’ system trays ¤ Provide self-help options to end clients ¤ Easily send messages to warn of viruses or other needed actions
15. Patch Policies: Patch 24/7 ¤ Separate reboots from patch installations ¤ Reduce patch failures ¤ Keep machines up to date
16. Patch Policies: Review Them ¤ We migrated existing site settings ¤ Make sure you review and update or consolidate your policies
17. Schedule Reboots with Scripts ¤ Can control when servers get rebooted ¤ Helps keep patches up to date ¤ Insures clients are not disrupted unexpectedly
18. Keep Agents Current ¤ Take advantage of all the latest features and enhancements ¤ Ensure data in the ITSupport portal is current
19. Tips for Using RMM Service The more you know….the less work you might need to do
20. Use Chat to Reach Service Desk ¤ Communicators can be deployed to every desktop ¤ Supports multi-tasking ¤ Auto-creates tickets
21. Use NOC Access Level 3 ¤  Set servers to NOC Access Level 3 ¤  Set a reboot schedule ¤  Make sure credentials are entered ¤  NOC teams can resolve more issues without your involvement
22. Keep Credentials Current ¤ New custom field in Password Vault ¤ Ensures NOC and Service Desk don’t need to contact you to take action
23. Configure Lights Out Management ¤  On Elite Server Care we can bring off-line servers back up ¤  On Preferred, we use it while troubleshooting ¤  Make sure credentials are entered
24. Opt-in for LogMeIn ¤ NOC techs use LogMeIn to connect to servers and desktops to troubleshoot and resolve issues. ¤ If LogMeIn is not enabled, it hampers our ability to support these machines
25. Tips for Staying Current Every month something gets better
26. Get Certified at Continuum U • “I know it all now” ¤ Courses updated every month to reflect current changes ¤ Ensures all technicians take full advantage of the tools ¤ Get the most out of partnership with Continuum
27. Read the Release Notes • …or at least the release email ¤  Full list of changes each month ¤  Email highlights things that have changed and may need action ¤  Ensures you hear about enhancements ¤  Opportunities to participate in beta programs to influence future changes
28. Participate in Community • NEW! ¤ Share ideas with peers ¤ Learn best practices ¤ Ask for advice
29. Participate in Tech Training TAMs are a great resource ¤  TAMs schedule roundtable calls or live tech training ¤  Covers major new features and commonly asked questions ¤  Highlights under-utilized features and services (like I am now)