size your Appliance ¤ We use a 5x used disk space rule ¤ Review client environment ¤ Evaluate switch, networking cables, and UPS power ¤ We replace/upgrade as necessary to ensure the environment can properly support backups ¤ Perform health checks on protected machines ¤ Run check disk and defrag ¤ Remove ALL traces of existing backup agents ¤ Apply all MS patches and VSS updates ¤ Install the Vault agents on protected machines and reboot the servers ¤ Perform the initial appliance configuration
configure backups to happen once an hour during business hours ¤ Another backup at 11pm ¤ Setting Retention schedules ¤ Intra-daily into dailies: 2 days ¤ Dailies into weekly: 2 weeks ¤ Weeklies to Monthly: 3 months ¤ We’ve found that this is an ideal configuration for our clients to ensure we can meet their RTO and RPO expectations
the 11pm backup ¤ Configure offsite retention to: ¤ Intra-daily to dailies: never ¤ Dailies to weekly: 2 weeks ¤ Weeklies to monthly: 3 months ¤ We lead with Server Vault Pro with unlimited storage so we do not have to worry about offsite storage
the ITSupport Portal ¤ They love the single pane of glass to easily manage all aspects of the BDR ¤ We use Screenshot verifications to ensure our backups are running smoothly ¤ Screenshots are set to occur every 24 hours ¤ Set a delay of 20 minutes to ensure the vm will boot ¤ Custom notification threshold of 25 hours
¤ Keep an updated run book ¤ DR tests help you (and your client) know what to do when a disaster strikes ¤ We do xxxxxx to ensure we are prepared for a DR ¤ Real world examples of DR’s that have happened to us
successful backups ¤ Upfront work greatly reduces issues down the road ¤ We have tech advantage projects to help with prep work ¤ Make sure the client network is up to par to handle backup streams ¤ Size an appliance on storage AND resource needs ¤ Consider VM requirements when selecting RAM ¤ A single NIC can only allow so much data to flow ¤ Backup and retention schedules – choose wisely ¤ The more you keep, the more storage you need. Planning ahead of time will keep your device from maxing out
every Vault agent. Use it to make your lives easier ¤ Patches, A/V, LogMeIn, and the NOC greatly reduce ongoing maintenance ¤ Ensure your NOC access levels and reboot schedules are setup for your site ¤ Use Lights out management to avoid having to go onsite for appliance problems ¤ Bandwidth schedules are your friend ¤ We give you tools to reduce network congestion at your client site. Don’t forget to set this! ¤ Changing concurrent offsite sync can help if an agent gets out of date ¤ Vault appliances should have static IP addresses
supported configurations. These are published in our online doc center. ¤ Perform a DR test once a year ¤ Keep the offsite virtualization form on hand and up to date ¤ Test your processes (and include your client) to reduce uncertainty in a DR situation ¤ Let the NOC be your force multiplier. We have a dedicated team that just handles the Vault and backup issues ¤ No other company has the technical knowledge and depth that our NOC has
pay dividends over time. ¤ Know your client and their needs. Be their Virtual CIO to ensure their systems are protected at all times. ¤ Plan, plan, and plan some more. Perform a DR test to remove the unknowns. ¤ Reduce the time your techs spend managing backups by leveraging the NOC. ¤ BDR can be a fantastic revenue stream. Following best practices will reduce costs and maximize your profits!
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