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Elastic{ON} 2018 - Site Search with Swiftype

Elastic Co
March 01, 2018

Elastic{ON} 2018 - Site Search with Swiftype

Elastic Co

March 01, 2018
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  1. Body Level One
    Body Level Two
    Body Level Three
    Body Level Four
    Body Level Five
    Site Search with Swiftype
    Matt Riley, Quin Hoxie
    Swiftype Co-founders
    PM and Tech Lead for Swiftype @ Elastic

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  2. Swiftype joined forces with Elastic in Oct. 2017

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  3. Some background on Swiftype
    • Founded in 2012
    • A SaaS product designed to make it easier to build great search experiences
    • Early adopters of Elasticsearch (v. 0.12)
    • Often used for Site Search — “adding a search box to your website”
    • Plug: Google Site Search is going away in about 2 months
    • Part of a broader goal of offering “solutions” based on the Elastic Stack
    • 1000+ customers worldwide

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  4. Swiftype “solution” is like a
    vertical slice through the
    Elastic Stack
    Simple to get started
    Turn-key features
    Lots of functionality out-of-the-box

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  5. Create and manage a tailored search
    experience for your website with world-
    class relevance, intuitive customization,
    and rich analytics.
    Instantly search across all the tools you
    use at work, including Dropbox,
    Salesforce, G Suite, Office 365,
    Zendesk, and more.
    BETA

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  6. Create and manage a tailored search
    experience for your website with world-
    class relevance, intuitive customization,
    and rich analytics.
    Instantly search across all the tools you
    use at work, including Dropbox,
    Salesforce, G Suite, Office 365,
    Zendesk, and more.
    A powerful set of APIs and developer tools
    designed for developers building rich,
    user-facing search applications.
    APP SEARCH
    BETA
    BETA

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  7. The Product
    CONFIDENTIAL
    Ecommerce
    Media & Publishing
    Customer Support
    Government
    Education
    Create and manage a tailored search
    experience for your website with world-
    class relevance, intuitive customization,
    and rich analytics.

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  8. SaaS, or “Getting started in minutes”
    Our product has always been SaaS-first, which means you can sign up on our
    website and get started in just a couple of minutes. Very low friction.

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  9. SaaS, or “Getting started in minutes”
    Our product has always been SaaS-first, which means you can sign up on our
    website and get started in just a couple of minutes. Very low friction.

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  10. Administrative Interface
    Our cloud-based administrative dashboard allows both developers and non-technical
    employees to make changes to their search engine without writing code or
    redeploying

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  11. Administrative Interface
    Our cloud-based administrative dashboard allows both developers and non-technical
    employees to make changes to their search engine without writing code or
    redeploying

    View full-size slide

  12. Administrative Interface
    Our cloud-based administrative dashboard allows both developers and non-technical
    employees to make changes to their search engine without writing code or
    redeploying

    View full-size slide

  13. Administrative Interface
    Our cloud-based administrative dashboard allows both developers and non-technical
    employees to make changes to their search engine without writing code or
    redeploying

    View full-size slide

  14. Administrative Interface
    Our cloud-based administrative dashboard allows both developers and non-technical
    employees to make changes to their search engine without writing code or
    redeploying

    View full-size slide

  15. Administrative Interface
    Our cloud-based administrative dashboard allows both developers and non-technical
    employees to make changes to their search engine without writing code or
    redeploying

    View full-size slide

  16. Site Search: Use Cases — Corporate Websites
    • Corporate website search
    ‒ qualcomm.com
    • Customer Support
    ‒ help.shopify.com
    • Digital Publishing
    ‒ techcrunch.com
    ‒ engadget.com
    • Ecommerce
    ‒ sportsbasement.com
    • Gov / Edu
    ‒ boston.gov
    ‒ duke.edu

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  17. Site Search: Use Cases — Customer Support
    • Corporate website search
    ‒ qualcomm.com
    • Customer Support
    ‒help.shopify.com
    • Digital Publishing
    ‒ techcrunch.com
    ‒ engadget.com
    • Ecommerce
    ‒ sportsbasement.com
    • Gov / Edu
    ‒ boston.gov
    ‒ duke.edu

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  18. Site Search: Use Cases — Digital Publishing
    • Corporate website search
    ‒ qualcomm.com
    • Customer Support
    ‒ help.shopify.com
    • Digital Publishing
    ‒ techcrunch.com
    ‒ engadget.com
    • Ecommerce
    ‒ sportsbasement.com
    • Gov / Edu
    ‒ boston.gov
    ‒ duke.edu

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  19. Ecommerce
    Media & Publishing
    Customer Support
    Government
    Education
    Instantly search across all the tools you
    use at work, including Dropbox,
    Salesforce, G Suite, Office 365, Zendesk,
    and more.
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  20. Administrative Interface
    Our cloud-based administrative dashboard makes it incredibly easy to connect new
    content sources as new tools are adopted.

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  21. Desktop Web Browser Search UI
    Find documents, files, conversations, and people from a single, consolidated search
    experience
    that lets you query naturally and get relevant results every time

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  22. Decks
    in /Sales
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    macOS App
    Launch the macOS app via a simple keyboard shortcut and find all the same
    documents, files, conversations, and people — think of this as Spotlight search for
    your cloud data

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  23. Mobile Applications — iOS and Android
    Fully featured native applications let you find anything on the go and proactively
    recommend documents and other information based on your upcoming events,
    recent activity, and more

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  24. Workflow Integrations
    Contextual components integrated natively into your existing tools predict and
    present content that is relevant to the work you do at any point in time, across all
    your content sources

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