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This Is NOT Fine: Putting Out (Code) Fires

This Is NOT Fine: Putting Out (Code) Fires

So the dumpster is on fire. Again. The site’s down. Your boss’s face is an ever-deepening purple. And you begin debating whether you should join the #incident channel or call an ambulance to deal with his impending stroke.

Fires are never going to stop. We’re human. We miss bugs. Or we fat finger a command — deleting dozens of servers and bringing down S3 in US-EAST-1 for hours — effectively halting the internet. These things happen. But we can fundamentally change the way we approach fires. And that requires adopting the techniques of industries much older than ours.

This talk will focus on how firefighters approach a fire — before, during and after an incident — and how we can apply those strategies to our own (admittedly much less dangerous) fires.

Emily Freeman

June 12, 2018
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Transcript

  1. STEP 03: NOT MY CODE Whew. Some poor chump is

    hosed. @editingemily Emily Freeman
  2. STEP 08: BOSS RAGE Your boss might have a stroke.

    This is normal. @editingemily Emily Freeman
  3. THE FINDINGS: 4 AREAS OF FOCUS There are four. Because

    two was two too few. @editingemily Emily Freeman
  4. Operations Section Chief Planning Section Chief Logistics Section Chief Finance

    Section Chief Public Information Officer Incident Commander Safety Officer Liaison Officer GENERAL STAFF COMMAND @editingemily Emily Freeman
  5. It doesn’t matter why this happened or who, if anyone,

    caused it.” “ @editingemily Emily Freeman
  6. We’ll dig into how we can improve our systems and

    processes later.” “ @editingemily Emily Freeman
  7. Stay focused on fixing the issue and communicating with your

    team.” “ @editingemily Emily Freeman