Conscious Quality : An Evolutionary Take

With an interesting confluence of forces from business, technology and quality, software testing is moving from assurance to engineering. This shift implies an all pervading quality consciousness from concept to finish. This is a significant milestone in the evolution of testing. This evolution comes with its own challenges that organizations have to overcome. Welcome to the world of conscious quality...

Transcript

1. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 1 Conscious Quality: An Evolutionary Take… Sridhar Throvagunta Global Head – HLS & INS Testing Services
2. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 2 Agenda Meaning & Nature of conscious quality Value paradigm Challenges 1 2 3
3. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 3 Meaning & Nature Of Conscious Quality
4. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 4 The Dynamic Equilibrium Technology T-BoK Business
5. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 5 Reinventing Business Pharma  Slow & ineffective innovation  Long gestation periods  Increasing cost of R&D  Need for collaboration  Humungous data  Multi-geo compliance Manufacturing  Product & Process innovation  Shorter product cycles  SCM & Raw materials  Customer Supplier collaboration  Social Retail  Distribution system simplification  Direct to customer  SCM  Data Mining  Ratings & Reviews EnU  User Ex (Predictive Analytics)  Humongous data  Location & Mobile aware technologies GMT  Integrated User Ex  Product innovation and value added services  Digital future
6. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 6 Reinventing Technology
7. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 7 Reinventing Testing Dev team acted as Testers Pockets of competencies/Test governances Adhoc, uncontrolled, reactive, and undocumented testing High production defect seepage High Cost of Operations Part of SDLC/PDLC Testing as end of lifecycle activity Outsourcing Cost, Time & Quality T&M Engagement Models Business Assurance through Shift Left Methodology Centralization, Standardization, and Optimization Industrialized Service Delivery NextGen Pricing Models Specialized Services Testing 1.0 Testing 2.0 Testing 3.0 Power Shift: Assurance to Engineering
8. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 8 The Dynamic Equilibrium Technology T-BoK Business Simplification & User Experience through Innovation and Automation Creative Destruction Intelligent Quality Risk & Reputation
9. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 9 Evolution Of Conscious Quality Engineering Control & Assurance Testing Cogito ergo sum I think, therefore I am I am Bio-Cultural Phenomenon
10. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 10 Value Paradigm
11. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 11 Strategic Managerial Operational • Business Results • Quality Objectives • Customer Satisfaction • Continuous Improvement • Capacity Management • Productivity • Variance • Compliance Focus Areas • Schedule Variance • Effort Variance • Product Quality • Environment downtime • Defect Distribution • Test Coverage • Defect Yield • Defect Rejection Ratio • Automation Coverage • Upstream Turnaround Time • Resource Utilization • Automation ROI • Defect Trends • Speed of Delivery • Production Incidents • Cost of Quality • Customer Experience Value Paradigm: An Illustration Agile CI/CD DevOps TestOps Iterative Automation Tools
12. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 12 Challenges
13. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 13 The Trichotomy Development Business Testing
14. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 14 Areas of Improvement  Enable Business Assurance and Confirmation  Shift Left  Complete automation  BVT  Business Resilience  Shift Right – TestOps  Test residue for product Improvement & SLA/ OLA refinement  End to End Ownership and TCO reduction  Commercial models: Pricing for Value  Business Value Creation
15. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 15 Thank You Sridhar Throvagunta @SriSukta
16. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 16 Business Impact on Testing Domain rich testing Poor software quality has become one of the most expensive topics in human history: > $150 billion per year in U.S.; > $500 billion per year world wide – Caper Jones CFO influence in IT is growing; 42% of IT organizations report directly to the CFO CMO is knocking on the CIO, Gartner Shift towards Fixed Pricing/ Outcome Based enabling client’s ability to innovate and cut time to market CxO
17. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 17 Technology Impact on Business Total economic value add for the Internet of Things will be $1.9 trillion dollars in 2020 - Gartner Mobility market will reach $1 trillion by 2014 - Gartner CIO’s must answer the question “Why Not Run In The Cloud?” – Forrester Big Data will grow around 80% in a period of the next five years - Gartner
18. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 18 Testing Impact on Business Early defect detection results into phenomenal cost savings - Gartner Test Life Cycle Automation results in reduced costs, faster time to market and higher quality - Wipro Test Advisory Services Domain based solutions will be key influencer - Forrester Over 80% of organizations who centralized their test practices experienced an ROI between 31% and 70% - Forrester
19. © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 19 What keeps the CXO up at night! Change Drivers: Innovation and Agility