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Make your's and other people's life easier - Do Support! (Code Talks 2014)

Make your's and other people's life easier - Do Support! (Code Talks 2014)

This is my talk on how we run customer support at GitHub which I gave a couple times earlier this year. It's a refined version of the talk presented at Code Talks 2014 in Hamburg, Germany.

Mike Adolphs

October 12, 2014
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  1. !

  2. !

  3. “Huge props to the GitHub Supportocats! Avatars had a gnarly

    caching issue that generated a fair number of support requests. ! I also got to work with a bunch of new Hubbers I haven't worked with before, so that's always fun.”
  4. !

  5. !

  6. Thanks! Want to follow-up? @fooforge || # [email protected] Image credits:

    Otto Yamamoto * Trevor Coultart * butupa * Davide Simonelli * Daniel Imfeld * Adam Fagen * Alexandre Duret-Lutz * Matthew Knight
 James Forsyth * Michael Kuhn * J. Michel Carriere * Andrew Eason * 401 K * Chris Isherwood * Travis * Benjamin Golub * Mark Faviell
 Costa Ricas Callcenter * Arbeitgeberverband Gesamtmetall * United States Forces * Drew Bennett * Quinn Dombrowski * Anne- Sophie * Martin LaBar * US Navy * John C. Bullas Want to know more? http://workingdraft.de/187/