Support@GitHub (Night of Support)

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1. the best way to build and ship software Support@GitHub Mike Adolphs | @fooforge
2. the best way to build and ship software ! 2 Support@GitHub @fooforge
3. the best way to build and ship software ! 3 Support@GitHub GitHub, Inc.
4. the best way to build and ship software ! 4 Support@GitHub GitHub, Inc.
5. the best way to build and ship software ! 5 Support@GitHub GitHub, Inc. GitHub makes it easier to work
 together than to work alone!
6. the best way to build and ship software ! 6 Support@GitHub Support teams
7. the best way to build and ship software ! 7 Support@GitHub Support teams """" """" """" """" " " " " """" """" """" """"
8. the best way to build and ship software “ ” ! GENTLEMEN, YOU CAN'T FIGHT IN HERE! THIS IS THE WAR ROOM! - PRESIDENT MERKIN MUFFLEY Support@GitHub A Team Effort 8
9. the best way to build and ship software ! 9 # " " " Asia/Pacific starts working on a ticket. A/P hands off the ticket to Europe " " Europe hands off the ticket to the US Support@GitHub A Team Effort
10. the best way to build and ship software “ ” ! HUSTON, WE’VE HAD A PROBLEM! - JIM LOVELL 10 Support@GitHub Complex issues
11. the best way to build and ship software ! 11 Support@GitHub Toolbox
12. the best way to build and ship software “ ” ! MAMA ALWAYS SAID LIFE WAS A BOX OF CHOCOLATES. YOU NEVER KNOW WHAT YOU’RE GONNA GET. - FORREST GUMP 12 Support@GitHub Unpredictability
13. the best way to build and ship software ! 13 Resolution Time (past 6 months): 7.5 days Average Assign Time
 (past 6 months): 3.5 hours $ # Support@GitHub Ticket statistics
14. the best way to build and ship software ! 14 Support@GitHub Da da dada da da, da da da da dada da da!
15. the best way to build and ship software ! 15 Support@GitHub Toolbox
16. the best way to build and ship software ! 16 % % & ZENDESK Ticket system HALP Ticket system TEXT EXPANDER Canned replies Support@GitHub Toolbox
17. the best way to build and ship software ! 17  |2.1.6-­‐github|  Mikes-­‐MacBook-­‐Pro  in  ~/Downloads   ◦  →   51   52   53   54   55   56   57   58   59   60   61   62   63   64   65   66   67 Support@GitHub Toolbox
18. the best way to build and ship software ! 18  |2.1.6-­‐github|  Mikes-­‐MacBook-­‐Pro  in  ~/Downloads   ◦  →  ssh  -­‐p  122  admin@172.16.136.145  -­‐-­‐  "ghe-­‐support-­‐bundle  -­‐o"  >  support-­‐bundle.tgz   tar:  Removing  leading  `/'  from  member  names   tar:  /github-­‐support-­‐bundle/openvpn-­‐logs:  File  removed  before  we  read  it    |2.1.6-­‐github|  Mikes-­‐MacBook-­‐Pro  in  ~/Downloads   ◦  →  ll  support-­‐bundle.tgz   -­‐rw-­‐r-­‐-­‐r-­‐-­‐    1  fooforge    staff    4115707  May  15  14:59  support-­‐bundle.tgz 51   52   53   54   55   56   57   58   59   60   61   62   63   64   65   66   67 Support@GitHub Toolbox
19. the best way to build and ship software ! 19 Support@GitHub Toolbox
20. the best way to build and ship software ! 20 Support@GitHub Toolbox
21. the best way to build and ship software ! 21 Support@GitHub Da Da Da Da Da Da Da Da Da Da Da Da Da… BATCAT!
22. the best way to build and ship software “ ” ! YOU CANNOT SHAKE HANDS WITH A CLENCHED FIST. - INDIRA GANDHI 22 Support@GitHub People skills
23. the best way to build and ship software ! 23 " ' ( BE KIND BE HONEST EXPLAIN Support@GitHub People skills
24. the best way to build and ship software “ ” ! PEOPLE WILL FORGET WHAT YOU SAID. PEOPLE WILL FORGET WHAT YOU DID. BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL. - MAYA ANGELOU 24 Support@GitHub Make a difference
25. the best way to build and ship software ! 25 Support@GitHub Make a difference
26. the best way to build and ship software ! 26 Support@GitHub Work for us! mike@github.com http://github.com/about/jobs
27. the best way to build and ship software Credits:
 Wikipedia, Loren Javier, Florian, Matthew McCullough, John Trainor, gnuckx, Phil Romans, GitHub Music:
 from bensound.com Thanks!