Putting AI to Work – How AI is Disrupting the Workplace

Artificial intelligence is bringing us novel opportunities but also novel challenges. This presentation presents some of these new opportunities and risks, and considers the implications for the workplace.

Transcript

1. Putting AI to Work – How AI is Disrupting the Workplace Gerard de Melo Hasso Plattner Institute, Germany http://gerard.demelo.org Putting AI to Work – How AI is Disrupting the Workplace Gerard de Melo Hasso Plattner Institute, Germany http://gerard.demelo.org Image via www.vpnsrus.com
2. What's the best insurance for a person at age 60? Customer Service Bots Customer Service Bots http://dialoguesystems.org/
3. What's the best insurance for a person at age 60? Are you asking about regular medical insurance or dental insurance? Customer Service Bots Customer Service Bots ... http://dialoguesystems.org/
4. Meeting Scheduling Meeting Scheduling
5. Meeting Scheduling Meeting Scheduling
6. Design & Creativity Design & Creativity Design & Creativity Design & Creativity Tugba Kulahcioglu, Gerard de Melo. FontLex: A Typographical Lexicon based on Affective Associations / Tugba Kulahcioglu, Gerard de Melo. Paralinguistic Recommendations for Affective Word Clouds. Proc. IUI http://gerard.demelo.org/projects.html
7. Design & Creativity Design & Creativity Design & Creativity Design & Creativity
8. Understanding & Writing Understanding & Writing Understanding & Writing Understanding & Writing Recent NLP models can write long texts providing detailed answers to certain kinds of questions Recent NLP models can write long texts providing detailed answers to certain kinds of questions
9. Public Domain Image from https://pixabay.com/en/book-text-read-paper-education-451067/ Outline Outline Opportunities Challenges of Putting AI to Work Implications for the Workplace
10. Risk of AI Misuse Risk of AI Misuse Risk of AI Misuse Risk of AI Misuse Image: https://commons.wikimedia.org/wiki/File:Miles_Ehrlich,_judge.jpg More Information: https://www.propublica.org/article/how-we-analyzed-the-compas-recidivism-algorithm Reason: COMPAS System predicts you might commit crimes Reason: COMPAS System predicts you might commit crimes No parole granted (you need to stay in prison) No parole granted (you need to stay in prison)
11. Risk of AI Misuse Risk of AI Misuse Risk of AI Misuse Risk of AI Misuse Essays are being graded by automated algorithms. Algorithms determine your life and career path. (with risk of bias!) Essays are being graded by automated algorithms. Algorithms determine your life and career path. (with risk of bias!) More Information: https://www.npr.org/2018/06/30/624373367/more-states-opting-to-robo-grade-student-essays-by-computer
12. Solution: Explainable AI Solution: Explainable AI Solution: Explainable AI Solution: Explainable AI Fu et al. Fairness-Aware Explainable Recommendation over Knowledge Graphs. In: Proceedings of SIGIR 2020. http://gerard.demelo.org/publications.html
13. AI is just a Tool AI is just a Tool AI is just a Tool AI is just a Tool It needs to be used very carefully. It needs to be used very carefully. Image:
14. Public Domain Image from https://pixabay.com/en/book-text-read-paper-education-451067/ Outline Outline Opportunities Challenges of Putting AI to Work Implications for the Workplace
15. Top Jobs 1980 Top Jobs 1980 Image: Sainsbury Study by Quoctrung Bui, NPR, 2015-02, based Census Bureau data, excluding the two catch-all categories "managers not elsewhere classified" and "salespersons not elsewhere classified." http://www.npr.org/sections/money/2015/02/05/382664837/map-the-most-common-job-in-every-state
16. Top Jobs 2014 Top Jobs 2014 Image: Sainsbury Study by Quoctrung Bui, NPR, 2015-02, based Census Bureau data, excluding the two catch-all categories "managers not elsewhere classified" and "salespersons not elsewhere classified." http://www.npr.org/sections/money/2015/02/05/382664837/map-the-most-common-job-in-every-state
17. Example: Self-Driving Vehicles Example: Self-Driving Vehicles Image: Daimler Benz
18. Example: Self-Driving Vehicles Example: Self-Driving Vehicles Image: Daimler Benz
19. Example: Traditional Travel Agencies Example: Traditional Travel Agencies https://commons.wikimedia.org/wiki/File:STA_Travel_in_Oxford_(geograph_3818682).jpg
20. AI is just a Tool AI is just a Tool AI is just a Tool AI is just a Tool It can do a lot of things, but often not the things you need. It can do a lot of things, but often not the things you need.
21. AI is just a Tool AI is just a Tool AI is just a Tool AI is just a Tool It will not replace all office work. It will not replace all office work.
22. More Online Collaboration More Online Collaboration Work from home Cloud collaboration tools Work from home Cloud collaboration tools
23. Project-Driven Work Project-Driven Work Image: Microsoft Consulting companies Online marketplaces Gig economy Consulting companies Online marketplaces Gig economy
24. Greater Productivity, New Opportunities Greater Productivity, New Opportunities
25. Greater Productivity, New Opportunities Greater Productivity, New Opportunities
26. Greater Productivity, New Opportunities Greater Productivity, New Opportunities Create a video in 1 hour instead of days Create a video in 1 hour instead of days
27. Outlook Outlook In the future, every decision that mankind makes is going to be informed by a cognitive system [...] and our lives will be better for it. Ginni Rometty, IBM CEO
28. x x 감사합니다 gracias x thank you Summary Summary Summary Summary Major New Opportunities ► Example: Customer service ► AI can be creative ► NLP and Understanding Important Risks ► Examples: Trust, Bias ► Possible solution: Explainable AI AI in the Workplace ► Some jobs less relevant ► But AI is just a tool ► Greater productivity, new opportunities for humans Get in Touch! gerard.demelo.org gdm@demelo.org Get in Touch! gerard.demelo.org gdm@demelo.org x 谢谢 x Vielen Dank спаси́бо x