Robert Lee

Email Stress

Transcript

1. Copyright © 2013 Robert H. Lee POV Aaron, an independent computer programmer needs a way to improve his SPAM filter or find another process for dealing with SPAM because sometimes important emails go to his SPAM folder, and he doesn't check that folder regularly
2. Copyright © 2013 Robert H. Lee Quotes •  Hood W –  Product manager at social media finance company –  We hardly use email (Outlook) at work. I send and receive fewer than 10 a day. –  We use Skype ubiquitously –  Uses gmail for personal mail •  Aaron C –  Independent computer programmer –  I push all my email (work and personal) to the same gmail account –  Look at my folders, in order of priority (and top to bottom on the screen) •  Important & unread, Starred, Other •  Catherine V –  Administrator at Stanford –  Email represents work for me. Seeing my inbox causes anxiety
3. Copyright © 2013 Robert H. Lee STRESS MODEL •  (1) Aaron sets up gmail with his three inboxes –  Important & Unread, Starred, Other •  (2) Checks email several times a day –  For the first box, he sometimes reads anemail and remarks it as unread, which wastes time –  Sometimes he will star it, moving it down to the next inbox –  But he prefers to deal with and archive it, thus completing the task •  (3) Checks Sent mail on occasion when he wants to verify he sent something •  (4) Checks SPAM and DRAFTS infrequently –  A poor, irregular process to catch oversights and errors –  STRESSOR – might be missing something important, but no process for it