Building a User-Centric Website by Integrating Course Enrollment Data

Transcript

1. building a user-centric website by integrating course enrollment data Ian Chan Web Development Librarian, California State University San Marcos 2012 SLA-SD Fall Seminar Spotlight on the User: Enhancing Value through User-Centric Design and Innovation 1 October 5, 2012
2. first, a look back… 2
3. customized start pages 1998 ~ ? 3
4. customization & library websites MyLibrary – Notre Dame/NCSU, 1998 developed at NCSU & Notre Dame and implemented by VCU, LeHigh, & others MyLibrary – Cornell, 1998 More Examples MyLibrary – Univ. of Minn. Libraries, leverages campus CMS National University of Singapore – Nexus (CMS) Karolinska Institutet University Library – Drupal PennPortal – Libraries – campus CMS Dublin City Public Libraries – Netvibes Galter Health Sciences Library – self-developed derived from Aaron Tay’s 2010-06 blog post titled “Customizable library portal pages” 4
7. a new approach 7
15. similar goals, different approaches customization User drives content selection & layout personalization System drives content selection 15
16. personalization Personalization is a process that ‘‘changes the functionality, interface, information content, or distinctiveness of a system to increase its personal relevance to an individual’’ (Blom, 2000, p. 313) 16
17. assessment of a library portal Galter Health Sciences Library studied the use of their portal from 2003-2008 “The automated application of specialty-based, personalized HSLs was more frequently adopted than manual customization by users” (Shedlock et al., 2010). 17
18. users want smart systems “Student and faculty groups both expressed a desire for systems that know the individual better and that behave “more like Amazon” in remembering who they are, what they like, and where they left off in their work” (Jafari et. al. 2006). 18
19. idea  19
20. how we did it 20
21. what we’d like our site to do  Expedite access to our resources  Connect users with individual librarians  Personalize the research experience 21
22. project requirements (highlights) Technical  Leverage existing user data transfer  Integrate login with EZproxy/institutional authentication  Secure UX  Don’t bother the user  … but add value 22
23. we use… Drupal Minimal, custom PHP scripts Data export from ILS 23
28. After login, users can flag databases as favorites 28
30. assessment Click tracking – CrazyEgg Web Analytics – Google Analytics, Piwik Talk to users… in person! 30
32. upcoming developments Query user data in library catalog directly and instantly update course data Integrate saved articles from Summon Discovery Service Provide dynamic, course-specific library widgets for use in our learning management system 32
34. Discussion / Q&A 34
35. ask me… ichan@csusm.edu @ian_chan 35
36. References Blom, Jan. 2000. “Personalization: a Taxonomy.” In , 313. ACM Press. doi:10.1145/633292.633483. http://dl.acm.org/citation.cfm?id=633483. Jafari, A., McGee, P., Carmean, C., 2006. Managing Courses Defining Learning: What Faculty, Students, and Administrators Want. EDUCAUSE Review 41, 50–52,54,56–58,60,62,64,66,68,70. Shedlock, James, Michelle Frisque, Steve Hunt, Linda Walton, Jonathan Handler, and Michael Gillam. 2010. “Case Study: The Health SmartLibrary Experiences in Web Personalization and Customization at the Galter Health Sciences Library, Northwestern University.” Journal of the Medical Library Association : JMLA 98 (April): 98–104. doi:10.3163/1536-5050.98.2.003. Sundar, S. Shyam, and Sampada S. Marathe. 2010. “Personalization Versus Customization: The Importance of Agency, Privacy, and Power Usage.” Human Communication Research 36 (3) (July): 298–322. doi:10.1111/j.1468-2958.2010.01377.x. 36