20230823_PLAIDのCustomer Engineerチームが拡大したので整えた話

https://customer-x-engineer.connpass.com/event/288524/

Transcript

1. PLAIDͷCustomer EngineerνʔϜ͕ ֦େͨ͠ͷͰ੔͑ͨ࿩ 2023.08.23(ਫ) ୈ19ճ CustomerܥΤϯδχΞ࠲ஊձ
2. ໨࣍ 1. ͳͥCustomer EngineerΛ૿΍͢ඞཁ͕͔͋ͬͨʁ 2. CEνʔϜͷਓ਺ͱऔΓ૊Έͷมભ 3. CEνʔϜ্ཱͪ͛ͰֶΜͩ͜ͱ 4. એ఻
3. 3ߦͰ͍͏ͱʁ • PLAIDͷCustomer Engineer(CE)͸ɺ2022೥1݄͔Βͷ໿1.5೥Ͱ12ਓ૿͑ͨ • νʔϜͱͯ͠ෳ਺ͷ໨ඪΛઓུతʹ௥͑Δঢ়ଶ·Ͱ੔͑ͨ • ΍Γ͍ͨ͜ͱʹରͯ͠·ͩ·ͩCE଍Γͳ͍ͷͰɺࠓޙ΋࠾༻Λଓ͚͍ͯ͘
4. 3ߦͰ͍͏ͱʁ • PLAIDͷCustomer Engineer(CE)͸ɺ2022೥1݄͔Βͷ໿1.5೥Ͱ12ਓ૿͑ͨ • νʔϜͱͯ͠ෳ਺ͷ໨ඪΛઓུతʹ௥͑Δঢ়ଶ·Ͱ੔͑ͨ • ΍Γ͍ͨ͜ͱʹରͯ͠·ͩ·ͩCE଍Γͳ͍ͷͰɺࠓޙ΋࠾༻Λଓ͚͍ͯ͘ PLAID CEνʔϜͷมԽΛ ࣾ಺υΩϡϝϯτ΋ަ͑ͯ੺དʑʹެ։͠·͢ʂ
5. gami (@jumpei_ikegami) • ܦྺ ◦ 2016ʙ: PLAID ΤϯδχΞ → Customer Engineer ◦ 2015ʙ: ෋࢜௨ ߦ੓ܥSE ◦ ʙ2014: ౦ژେֶܦࡁֶ෦ • ͜Ε·Ͱͷݸਓ׆ಈ ◦ [Πϕϯτ] CustomerܥΤϯδχΞ࠲ஊձओ࠵ ◦ [ֶशίϯςϯπ੍࡞] Udemy, note, YouTube ◦ [ࣥච]ʰ׬શSIer୤ग़ϚχϡΞϧʱ ◦ [ొஃ] σϒετ2019, σϒαϛ2020, σϒαϛ2021 Summer ◦ [Podcast] ͕͠ͳ͍ϥδΦ ύʔιφϦςΟ ࣗݾ঺հ
6. ͳͥCEΛ૿΍͢ඞཁ͕͔͋ͬͨʁ
7. PLAIDʹ͍ͭͯ • KARTEͱ͍͏SaaSϓϩμΫτΛఏڙ ◦ σδλϧ઀఺ʹ͓͚ΔϢʔβʔղੳ΍ΞΫγϣϯ഑৴ ◦ ओʹϚʔέςΟϯά΍αϙʔτྖҬͰར༻͞ΕΔ ◦ ΤϯλʔϓϥΠζ޲͚
8. KARTE؅ཧը໘ʢϢʔβʔϦετʣ
9. KARTE؅ཧը໘ʢΞΫγϣϯΤσΟλʣ
10. ͳͥCEΛ૿΍͢ඞཁ ͕͔͋ͬͨʁ 1. KARTEͷಋೖ΍׆༻ʹ͸ΤϯδχΞϦϯάεΩϧ͕ඞཁ ◦ Web΍NativeApp΁ͷSDKಋೖ ◦ Ϣʔβʔʹදࣔ͢ΔΞΫγϣϯΛHTML/CSS/JSͰ࣮૷ ◦ SQLʹΑΔσʔλͷՃ޻ɾநग़ ◦ Node.jsΛ࢖ͬͨ֎෦࿈ܞػೳͷ࣮૷ 2. CEͰΧόʔ͢΂͖ྖҬ͕޿ൣ ◦ ϓϦηʔϧε ◦ ςΫχΧϧαϙʔτ ◦ ιϦϡʔγϣϯ࣮૷ ◦ Professional Service 3. ϓϩμΫτΛऔΓר͘ঢ়گͷෳࡶԽ ◦ ϓϩμΫτ਺ͷ૿Ճ ◦ ސ٬਺ͷ૿Ճ ◦ ׆༻ํ๏ͷଟ༷Խɾߴ౓Խ
11. KARTEपลͷσʔλͷྲྀΕ
12. ΞΫγϣϯΛΧελϚΠζ͢ΔʢHTML/CSS/JSʣ
13. σʔλΛՃ޻ɾநग़ɾ෼ੳ͢ΔʢSQLʣ
14. ϦΞϧλΠϜ֎෦࿈ܞج൫ KARTE Craft
15. ֎෦γεςϜͱϦΞϧλΠϜ࿈ܞ͢ΔʢNode.jsʣ
16. ͳͥCEΛ૿΍͢ඞཁ ͕͔͋ͬͨʁ 1. KARTEͷಋೖ΍׆༻ʹ͸ΤϯδχΞϦϯάεΩϧ͕ඞཁ ◦ Web΍NativeApp΁ͷSDKಋೖ ◦ Ϣʔβʔʹදࣔ͢ΔΞΫγϣϯΛHTML/CSS/JSͰ࣮૷ ◦ SQLʹΑΔσʔλͷՃ޻ɾநग़ ◦ Node.jsΛ࢖ͬͨ֎෦࿈ܞػೳͷ࣮૷ 2. CEͰΧόʔ͢΂͖ྖҬ͕޿ൣ ◦ ϓϦηʔϧε ◦ ςΫχΧϧαϙʔτ ◦ ιϦϡʔγϣϯ࣮૷ ◦ Professional Service 3. ϓϩμΫτΛऔΓר͘ঢ়گͷෳࡶԽ ◦ ϓϩμΫτ਺ͷ૿Ճ ◦ ސ٬਺ͷ૿Ճ ◦ ׆༻ํ๏ͷଟ༷Խɾߴ౓Խ
17. CEνʔϜͷਓ਺ͱऔΓ૊Έͷมભ
18. νʔϜ্ཱͪ͛ظ ೥ ݄ CEਓ਺ ग़དྷࣄ 2021೥ 9݄ 1໊ CEνʔϜ࢝ಈ ɾgamiͱCSϝϯόʔ2໊Ͱ࢝ಈɻ࠷ॳ͸BizOpsతͳػೳ΋ؚΜͰ͍ͨ ɾͱʹ͔͘࠾༻ΛਐΊΔͨΊʹgamiͷΠϯλϏϡʔهࣄΛྔ࢈ͨ͠Γ 12݄ ୈ0ճʮCustomerܥΤϯδχΞ࠲ஊձʯ 2022೥ 1-5݄ 7໊ ܭ6໊͕CEͱͯ͠JOIN ɾத్5໊ʢݩNRI, IBM, ϫʔΫεͳͲʣ ɾ৽ଔ1໊ʢ௕ظΠϯλʔϯܦ༝ʣ
19. [2021೥9-12݄] ࠾༻޿ใͷͨΊͷΠϯλϏϡʔهࣄΛྔ࢈
20. νʔϜ੔͑ظ ೥ ݄ CEਓ਺ ग़དྷࣄ 2022೥ 7݄ 7໊ QuarterຖͷϑΥʔΧε੍Λ։࢝ ɾ3ϲ݄ຖʹෳ਺ςʔϚΛઃ͚ͯPJνʔϜΛ૊ΜͰେ͖ͳ՝୊Λղ͖ʹ͍͘ 11-12݄ ૊৫্ͷҐஔ෇͚΍CE಺Ͱͷ໾ׂΛ੔ཧʢΦϑαΠτMTG ᶃʣ ɾEcosystem Dept ͷ General CE ͱ Product Dept ͷ Product CE ΁ 2023೥ 3݄ CEओಋͰιϦϡʔγϣϯϒϩάΛ։ઃ 3-4݄ 11໊ ܭ4໊͕General CEʹJOIN ɾத్2໊ʢݩϫʔΫε, Kyndrylʣ ɾࣾ಺ҟಈ2໊ʢݩBizϝϯόʔʣ 4݄ CEͷOnboarding༻εΩϧϚοϓΛ੔උ Unit੍Λ։࢝ʢΦϑαΠτMTG ᶄʣ ɾSolution / CRE / Sales / Architect ͷ4 Unit
21. [2022೥7݄] QuarterຖͷϑΥʔΧε੍Λ։࢝
22. [2022೥11݄ࠒ] CE Λ General CE ͱ Product CE ʹ෼ׂ General CE (10) Engineer PdM Designer Ecosystem Dept Ecosystem Engineer Product Dept Product CE (4)
23. [2023೥4݄ࠒ] CE Onboarding༻εΩϧϚοϓ
24. [2023೥3݄] CEओಋͰιϦϡʔγϣϯϒϩάΛ։ઃ
25. [2023೥4݄ࠒ] Unit੍Λ։࢝
26. CEνʔϜ্ཱͪ͛ͰֶΜͩ͜ͱ
27. ʮCE࠾༻ʯʹؔ͢Δֶͼ • CEͷʮࣾձతࣄۀతՁ஋ʯɺʮָ͠͞ʯɺʮΩϟϦΞ૾ʯΛݴޠԽͯ͠ൃ৴͢Δͷେࣄ ◦ ϚΠφʔ৬छ͔ͭδΣωϥϦετͰʮΑ͘Θ͔ΒΜʯͱͳΓ͕ͪ • ʮඇελʔτΞοϓ͕͍ͩۙ৬छͷਓʯΛ࠾༻ͯ͠׳Εͯ΋Β͏ͷ͕࠷΋ૣ͍ ◦ SIerͷSE΍ςΫχΧϧηʔϧεɺେखύοέʔδϕϯμʔͷΤϯδχΞɺetc… ◦ ελʔτΞοϓͷCE/CRE͸ϨΞա͗ΔͷͰɺ͔ͦ͜Β࠾༻͢Δͷ͸ఘΊΔ • Techࢤ޲͋ΔएखBizϝϯόʔ͔Βͷࣾ಺ҟಈ΋શવ͋Γ ◦ ಛʹϓϦηʔϧεدΓͷ໾ׂͰcanΛ׆͔͠΍͍͢ ◦ ΤϯδχΞϦϯάεΩϧ͸ɺChat GPTʹॿ͚ͯ΋Β͍ͳ͕Β࣮຿Ͱؤுͬͯ֫ಘͯ͠΋Β͏
28. ʮνʔϜӡӦʯʹؔ͢Δֶͼ • ʮ3ϲ݄εύϯͰେ͖Ίͷ໨ඪʹऔΓ૊ΜͰৼΓฦΔʯͱ͍͏αΠΫϧ͸ྑ͔ͬͨ ◦ ͍ͭʮݸਓ঎ళʯʹͳΓ͕ͪɻେ͖ͳ՝୊͸์ஔ͞Ε΍͍͢ • Unit੍͸΋ͬͱগਓ਺ͷࠒ͔Β΍ͬͯ΋͍͍͘Β͍ྑ͔ͬͨ ◦ Ϧʔμʔʢgamiʣͷwill/canʹҾͬுΒΕͣʹॏཁͳςʔϚʹύϥϨϧʹऔΓ૊ΊΔ ◦ ϝϯόʔͷ׆ಈʹภΓΛ෇͚Δ͜ͱͰɺݸʑਓͷwill/canΛ׆͔͠΍͘͢ͳΔ • ΧΦεΛऴΘΒͤΔͨΊͷ੔ཧʹ͸ɺΦϑαΠτMTG͕͔ͳΓ༗ޮͩͬͨ ◦ ໨ͷલͷۀ຿͔Β཭Εͳ͍ͱ௕ظ໨ઢͷ࿩ͳΜͯͰ͖ͳ͍ ◦ ιϦϡʔγϣϯϒϩά։ઃ΍Unit੍։࢝΋ΦϑαΠτMTGͰܾ·ͬͨ
29. એ఻
30. PLAID Ͱ͸ Customer Engineer Λେืूͯ͠·͢ʂ • ։ൃ΋ސ٬޲͖߹͍΋Ͳͬͪ΋΍Γ͍ͨδΣωϥϦετࢤ޲ͷํʹ͓͢͢Ίʂ • PLAID࠾༻αΠτ͔ΒɺؾܰʹΤϯτϦʔ͓଴ͪͯ͠·͢ʂ
31. Thank you !