VoiceObjects On-Demand

VoiceObjects Application Lifecycle Management in the Voxeo Cloud. Presented by Tobias Goebel, Voxeo Sr. Systems Engineer

Transcript

1. VoiceObjects On-Demand Tobias Goebel, Voxeo Sr. Systems Engineer
2. Introduction 1  –  Why  VoiceObjects?   2  –  Why  On-­‐Demand?   3  –  Case  Studies  
3. Multi-Channel: Design Once – Deploy Anywhere
4. Application Lifecycle Management 4  
5. Application Lifecycle Management VoiceObjects Analyzer Grammar IDE Debugger, Trace Viewer, Phone-less testing, Load Testing Project Documentation Storyboard Manager Desktop for Eclipse Control Center
6. Analytics and Business Intelligence
7. 1  –  Why  VoiceObjects?   2  –  Why  On-­‐Demand?   3  –  Case  Studies  
8. Ease and speed •  No premise infrastructure needed – Save on HW, facilities, staff, maintenance, … •  Create your own hosted staging instance in minutes – No need to ask permission •  Production environment as fast as 1 day
9. Scalability •  Scalable environment •  Redundant infrastructure •  100% Uptime SLA •  24x7 NOC monitoring
10. True Cloud-based Pricing •  Per-minute pricing, tiered •  No additional managed server costs •  OPEX vs CAPEX
11. Full Feature Set
12. Security •  PCI-compliant •  No storage of sensitive data •  Secure processing
13. Access Web-Based Reports
14. Infostore Voxeo  Hos(ng   Customer Data Warehouse VO On-Demand Writing data at call time CTI Data CRM Data Infostore (Datamart) VoiceObjects Analyzer Business Intelligence Daily data export Full VO Analyzer
15. Access and Portability •  Full access to VO environment – Manage your own applications, resources – Minimal support intervention – OR: let Voxeo manage it for you •  Use VoiceObjects On-Demand with any premise VoiceXML browser! •  Move to premise deployment, or go hybrid!
16. 1  –  Why  VoiceObjects?   2  –  Why  On-­‐Demand?   3  –  Case  Studies  
17. •  Global payment management company •  Service provider to large array of business sizes and types •  Process 25c of every $ spent on the Internet
18. Cybersource Solution •  Warranty entitlement and payment application for large electronics store •  In production since 02/2011 •  Uses Voxeo PCI-compliant VOD technology •  Template approach to application delivery •  Launched a second app for a large retailer in significantly shorter period of time – 50% cost savings for new customers launched – Different prompts, same code base
19. Southeast Energy Provider •  Integrated energy company •  Electric power production and retail distribution operations •  2.7 million customers in Arkansas, Louisiana, Mississippi, Texas
20. Solution •  Outbound application for outage and restoration notices •  Utilizes Voxeo’s Outbound Token API to trigger calls and connect to hosted VOD applications •  Benefitting from direct access to VOD environment for development and testing – More control, quicker time-to-market •  Planning for inbound self-service apps
21. You should be asking yourself… •  Do I offer my self-service applications on channels that my customers are communicating on? (SMS, mobile Web, social networks…) •  Do I use reporting to – gain better insight into caller behavior – measure success criteria (eg. completion rates) – tweak the user experience? •  Do I use lifecycle tools to reduce development and maintenance efforts?
22. If the answer to any of these is “no”… www.voxeo.com/vo-­‐ondemand  
23. THANK YOU!