Migrating Legacy Voice Apps - ARCA and Edify Conversion

Presented by Jay Bolton, CEO BlueFlame Industries and Frank Tripi, IVS

Transcript

1. VOXEO SUMMIT
2. ar‧ca  ˈɑr kəә/ Pronunciation[ahr-kuh] – noun, plural -cae -si/ a chest for valuables, used in medieval Spain and Italy. [Origin: < L: chest, box. See ark]
3. Solu%on:  Arca+   •  Arca+  converts  proprietary  applica1ons.   •  Arca+  minimizes  development  costs.   •  Arca+  reduces  support  fees.   •  Arca+  reduces  service  fees.   •  Arca+  minimizes  project  1melines.   •  Arca+  maximizes  design  cycle  efficiency.   •  Arca+  future  proofs  your  applica1ons.   Protec%ng  Your  Applica%on  Investment    In  a  World  of  Evolving  Standards  
4. State  of  the  IVR  Industry   •  Old  proprietary  pla=orms  are  being  replaced  by  open   standards  development  pla=orms.   •  New  standards  are  being  adopted  that  push  the  boundaries       of  technology.   •  Legacy  pla=orms  cannot  keep  pace.   –  Restricted  architecture   –  Poor  performance  (rela1vely)  
5. The  Dichotomy   •  All  your  IP  is  in  the  applica1ons.   •  At  least  two-­‐thirds  of  your  total  investment  in  your  IVR  is  the   cost  of  wri1ng  those  applica1ons.     SO  YOU  HAVE  TO  START  FROM  SCRATCH  WITH    HIGH  DEVELOPMENT  COSTS   •  But  the  documenta1on  is  not  up  to  date;  so   •  You  have  to  redesign,  develop  again,  test  again..  again..  again..     OR  YOU  HAVE  TO  PAY  HIGH  SUPPORT  FEES  FOR  YOUR     OBSOLETE  PLATFORM.  
6. How  does  Arca+  Help?   •  You  can  store  your  applica1ons  in  Arca+.   –  Design  from  a  clean  sheet;  or   –  Import  your  applica1on  from  your  exis1ng  pla=orm   •  You  modify  your  applica1ons  in  Arca+.   •  Design  =  Development!   •  Export  your  applica1on  to  whatever  pla=orm  you  choose.   •  Re-­‐import  back  to  Arca+  –  keeping  your  design  in  perfect   synchroniza1on  with  your  applica1on.  
7. Arca+  Topology   PROJECT   ROI/SOW   CODE  
8. Elements  of  Arca+   •  Import  tools  from  Legacy  IVR  pla=orms   –  starts  with  Edify   –  adding  more  as  market  forces  require   •  A  graphical  user  interface  for  designing,  developing,  and   conver1ng  applica1ons   •  A  Statement  of  Work  Genera1on  and  ROI  Tool   •  A  synchroniza1on  between  your  applica1on  code  and   documenta1on   •  Adapters  to  export  to  Voice  Objects  VXML,  Prophecy  VXML,                         or  JAVA/VXML  
9. Benefits   •  Arca+  applica1ons  are  portable  and  vendor  neutral.   •  Arca+  has  a  low  cost  of  ownership  –  no  per-­‐port  fees  –  it’s  not  a   run1me.   •  Applica1ons  can  be  ported  to  Arca+  for  a  frac1on  of  the  cost  of   a  complete  re-­‐write.   •  Applica1ons  are  rapidly  developed  &  deployed.   •  Arca+  separates  applica1on  design  and  development  from  the   pla=orm  it’s  running  on.   •  Arca+  is  an  easy  to  learn  environment  for  your  in-­‐house  staff.  
10. Projects   •  The  Arca+  Design  Tool  is  free  with  registra1on.   •  Design  your  applica1ons  from  scratch,  or  import  from  your  exis1ng   pla=orm.   •  Applica1ons  are  uploaded  from  the  Design  Tool  to  Arca+  in  the  cloud.   •  Once  uploaded,  you  will  receive  two  Statements  of  Work,    one  for  a     regular  services  engagement  and  one  using  Arca+.   •   From  this  you  see  your  savings.   –  Your  project  cost  cut  by  up  to  50%   –  Your  project  dura1on  cut  by  up  to  70%   •  To  further  enhance  the  ROI,  Arca+  can  calculate  cost  savings  in               annual  support  fees.  
11. •  Founded  in  2004     •  World  class  professional  services     •  40+  Staff   •  200  years  combined  applica1on  consul1ng  experience   •  Arca+  Sales,  Deployment  and  Support   •  Premier  partner  with  (12)  cer1fied/trained  Voxeo  developers   in  North  America   •  Voxeo  Hosted  and  Premise  IVR/Speech  Deployments   •  Added  Value  VUI  Design  Prac1ce   •  sales@integratedvoicesolu1ons.com   Integrated  Voice  Solu%ons  (IVS)  -­‐  Sparked  by  BlueFlame  
12. “We  believe,  through  open  standards,  our  clients   can  maintain  technology  on  their  own  terms.”   Jay  Bolton   CEO-­‐Blue  Flame  Industries  
13. Contact  Us  Today   Contact us today for a free one-hour discovery session about how Arca+ can help you protect your application investment. Be sure to attend our webinar on 10/20/2011. For more information visit www.arcaplus.com Integrated Voice Solutions 385 Main Street Wakefield, MA 01880 phone: (781) 853-0400 fax: (781) 853-0999 Pssst! We’re in the foyer too…