topics. ▪ Communicating by using technology, such as web pages, help files, or social media sites. ▪ Providing instructions about how to do something regardless of how technical the task is. 3
lifelong learner. “In order to communicate the content, you must be (or become) well-versed in that field. Therefore, with each new technical document, you will become an expert on that subject.” 6
To think about ▫ Who are they? ▫ What do they need? ▫ Where will they be reading? ▫ When will they be reading? ▫ Why will they be reading? ▫ How will they be reading? 12
can be a tendency for experts to craft a document that shows their depth of knowledge and to compile it in a way that is appealing for their own peer-group. 13
Say things in a clear precise manner ▪ Sentence structure ▫ Always put the most important information in the main clause. The reader will better digest the priority information. ▪ Avoid jargon 15
goal Know your users Find out their technical level and let that shape your writing. 17 Make accurate words choices Avoid jargon; Use plain language; Choose a style Structure your sentences right