Ruling with Fear, Guiding with Trust
Camille considers herself to be a good leader: technical,
charismatic, capable of making decisions and getting
things done. She’s also sometimes short-tempered, and
when people don’t live up to her expectations or things
go wrong, she can be visibly annoyed and openly angry.
She doesn’t realize that this hard edge and short temper
are making people afraid of her. They don’t want to risk
getting blamed for failure or openly criticised for making
a mistake, so they take fewer risks and hide their
mistakes. Camille has accidentally created a culture of
fear.
Michael is also a good leader: technical, charismatic,
capable of making decisions and getting things done.
He’s also good at keeping his cool. Instead of getting
tense and angry, he gets curious when things don’t
seem to be going well. His first instinct is to ask
questions, and these questions often cause the team to
come to their own realizations about what’s going
wrong.