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Smart Bots for Enterprise

Sivamuthu Kumar
April 13, 2019

Smart Bots for Enterprise

Smart Bots for Enterprise @ Philly.NET Code Camp

Sivamuthu Kumar

April 13, 2019


  1. What is Chatbot? ❏ A chat robot , a computer

    program that simulates human conversation, or chat, through artificial intelligence. ❏ It can be used to get things done or for fun. @ksivamuthu
  2. User chats with bot Contextual Analysis by AI Real-time response,

    Personalized Interactions @ksivamuthu How does it work?
  3. @ksivamuthu Chatbot Architecture NLP - Natural Language Processing NLU -

    Natural Language Understanding NLG - Natural Language Generation
  4. - Tools and services to build great bots that are

    conversing with the user - Open source SDK in Javascript (NodeJS), C# - Chat emulator Bot Builder - Connects your bots to text / sms, Skype, Slack, Facebook Messenger, O365, Direct Line in app etc. - Fast scalable message routing Developer Portal - Parse natural language using LUIS. - Cognitive Services enable your bot to see, hear, and interpret in more human ways Cognitive Services @ksivamuthu Microsoft Bot Framework
  5. Prompts @ksivamuthu Prompt type Description Prompts.text Asks the user to

    enter a string of text. Prompts.confirm Asks the user to confirm an action. Prompts.number Asks the user to enter a number. Prompts.time Asks the user for a time or date/time. Prompts.choice Asks the user to choose from a list of options. Prompts.attachment Asks the user to upload a picture or video.
  6. State Data @ksivamuthu The Bot Builder Framework enables your bot

    to store and retrieve state data that is associated with a user, a conversation, or a specific user within the context of a specific conversation. Development / Testing: - In Memory Data Storage Production: - Manage State data with Cosmos DB - Manage State data with Table Storage
  7. State Data @ksivamuthu Storage Containers Scoped to Description userData User

    Data that is saved for user on the specified channel privateConversation Data Conversation Data that is saved for user within the context of particular conversation on the specified channel conversationData Conversation Data that is saved in the context of particular conversation on the specified channel dialogData Dialog Data that is saved for the current dialog only. The property is cleared when the dialog is removed from stack.
  8. Bot Framework Emulator ❏ Debug bots running on localhost ❏

    Remote debugging (ngrok) ❏ Message Inspector ❏ Bot Transcripts ❏ Inspect Language Services ❏ Speech Recognition ❏ Manage Bot Resources @ksivamuthu
  9. Enterprise Bot Template • Introduction message with an Adaptive Card

    on conversation start • Typing Middleware • Telemetry Middleware • Automated typing indicators • .bot file driven configuration • Basic conversational intents (Greeting, Goodbye, Help, Cancel, etc.) in English, French, Italian, German, Spanish and Chinese.
  10. Enterprise Bot Template • Content Moderator in a middleware component.

    • Transcripts of all conversation stored in Azure Storage • An integrated Dispatch model to identify whether a given utterance should be processed by LUIS + Code or passed to QnA Maker. • Integration with QnA Maker to answer general questions • Integration with Application Insights to collect telemetry for all conversations. • An example PowerBI dashboard to get you started with insights into your conversational experiences.
  11. LUIS - Overview • Language Understanding Intelligent Service (LUIS) is

    NLP as a service • NLP is a mechanism to extract the intention (Intent) and relevant information (Entity) from user input. • Using machine learning, LUIS allows developers to build applications which receives user input (Utterances) in a natural language and parses to find what action (Intent) needs to be performed with supplied parameters (Entity). @ksivamuthu
  12. Anatomy of an intent Are there any Chinese restaurants within

    3 miles from my house that is open now ? Entities Values Cuisine Chinese Distance 3 miles Reference My house Condition Open now @ksivamuthu Intent - Restaurants.Search
  13. Application Insights ❏ Add the instrumentation Key to the Bot

    ❏ Instrument the code using App Insights ❏ Track dialog flows and custom events ❏ Application Insights - Dashboard @ksivamuthu
  14. Links ★ Microsoft Bot Framework Docs https://docs.microsoft.com/en-us/azure/bot-service ★ Bot Builder

    SDK https://github.com/Microsoft/BotBuilder ★ Smart Bot for Enterprise- Slides http://siva.shortcm.li/oaVaJo ★ IoT Sensor Bot https://github.com/ksivamuthu/iot- sensor-bot @ksivamuthu