HCL Connections Client Advocacy - John Immerman, HCL

Let'sConnect Connects Virtual March 2021

The HCL Connections Client Advocacy Program uniquely embodies the "Relationship Beyond the Contract" philosophy, and it is free to all registered HCL Connections customers and business partners! In this session you will learn how the program works and why it is valuable to you, the HCL Connections community, and the HCL Software organization.

Transcript

1. O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E March 16, 2021 HCL Client Advocacy John Immerman, HCL Software
2. Let’s Connect O-N-L-I-N-E March 16, 2021 HCL Client Advocacy • A customer-centric approach is the foundational element of the HCL Software business philosophy. • We strive to provide the greatest value and service to our customers through strong connections to our product experts. • Our goal is to build strong relationships and ensure your long term success with our software.
3. Let’s Connect O-N-L-I-N-E March 16, 2021 John Immernan Deronza Sanders Jayesh Parmar Begona Benayas Sanchez Robert Hodges Global john.immerman @pnp-hcl.com Americas deronza.sander s@pnp-hcl.com APAC jayesh.parmar@ pnp-hcl.com EMEA begona.sanche z@pnp-hcl.com DX robert.hodges@ pnp-hcl.com Digital Solutions Client Advocacy Manager Team Working with and understanding our customers is key to everything we do!
4. Let’s Connect O-N-L-I-N-E March 16, 2021 Making It Easy Participation is free of charge • Registered HCL Software customers with an active software subscription and HCL Business Partners can request to participate in our free program. • Your product Client Advocacy Manager will evaluate your needs and business strategy, and assign an HCL Client Advocate who will be your direct point of contact from the technical team. Digital Solutions Client Advocacy Global Enrollment * 360 Customers and Business Partners 160 Client Advocates * Connections Enrollment: 40 Companies/26 Client Advocates, 56% EMEA/44% Americas
5. Let’s Connect O-N-L-I-N-E March 16, 2021 The Client Advocate Direct point of contact A technical member from the product team who is familiar with your environment and product usage, and facilitates your success. • Understands your goals, challenges and business strategies. • Represents your voice on HCL Software planning sessions and roadmaps. • Focuses on your success and helps you obtain the most value from the product. • Provides you with knowledge and access to offerings and initiatives. • Meets with you on a regular cadence.
6. Let’s Connect O-N-L-I-N-E March 16, 2021 Building Lasting Relationships The HCL Client Advocacy Program offers you these opportunities and benefits: • Discussions of your product usage and deployment successes and challenges. • Essential feedback with Product Management, Support, Development and Sales. • Direct interaction with product feature teams according to your needs. • Proactive communication on product news, updates, and related events, webinars. • Help with requirements for services engagements or advanced support needs.
7. Let’s Connect O-N-L-I-N-E March 16, 2021 How You Make A Difference § Amplify marketing messaging directly with customer relationships § Identify contacts for Analyst reviews § Participants for Blogs, webinars, speakers, § Procure References § Ensure HCL Customers have consistent care § Intro to buying resources § Identify new opportunities § References Customer § Awareness of potential Escalations § Direct relationship & insights with customer § TechNote input § Direct access to customer use cases § Sponsor users § Direct access to customer use cases § Sponsor users § Roadmap validation § References § Participants for Blogs, webinars, speakers, etc § Direct access to customer use cases § Sponsor users § Identify new opportunities § Maintain consistent post-care
8. Let’s Connect O-N-L-I-N-E March 16, 2021
9. Let’s Connect O-N-L-I-N-E March 16, 2021 Take Your Business To The Next Level The Client Advocacy relationship will facilitate a response to all product questions or concerns, and ensure you receive the most current product information and learn of opportunities to impact your product success. SIGNUP NOW https://www.hcltechsw.com/resources/client-advocacy
10. $10 BILLION ENTERPRISE | 159,000 IDEAPRENEURS | 50 COUNTRIES WATCH THE FILM