HCL Connections Client Advocacy - John Immerman, HCL

Let'sConnect Connects Virtual March 2021

The HCL Connections Client Advocacy Program uniquely embodies the "Relationship Beyond the Contract" philosophy, and it is free to all registered HCL Connections customers and business partners! In this session you will learn how the program works and why it is valuable to you, the HCL Connections community, and the HCL Software organization.

Transcript

1. O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E O-N-L-I-N-E
   March 16, 2021
   HCL Client Advocacy
   John Immerman, HCL Software
   

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2. Let’s Connect O-N-L-I-N-E March 16, 2021
   HCL Client Advocacy
   • A customer-centric approach is the foundational
   element of the HCL Software business
   philosophy.
   • We strive to provide the greatest value and
   service to our customers through strong
   connections to our product experts.
   • Our goal is to build strong relationships and
   ensure your long term success with our
   software.
   

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3. Let’s Connect O-N-L-I-N-E March 16, 2021
   John Immernan Deronza
   Sanders
   Jayesh Parmar Begona
   Benayas
   Sanchez
   Robert Hodges
   Global
   john.immerman
   @pnp-hcl.com
   Americas
   deronza.sander
   s@pnp-hcl.com
   APAC
   jayesh.parmar@
   pnp-hcl.com
   EMEA
   begona.sanche
   z@pnp-hcl.com
   DX
   robert.hodges@
   pnp-hcl.com
   Digital Solutions Client Advocacy Manager Team
   Working with and understanding our customers is key to everything we do!
   

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4. Let’s Connect O-N-L-I-N-E March 16, 2021
   Making It Easy
   Participation is free of charge
   • Registered HCL Software customers
   with an active software subscription and
   HCL Business Partners can request to
   participate in our free program.
   • Your product Client Advocacy Manager
   will evaluate your needs and business
   strategy, and assign an HCL Client
   Advocate who will be your direct point of
   contact from the technical team.
   Digital Solutions Client Advocacy
   Global Enrollment *
   360 Customers and Business Partners
   160 Client Advocates
   * Connections Enrollment: 40 Companies/26 Client Advocates, 56% EMEA/44% Americas
   

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5. Let’s Connect O-N-L-I-N-E March 16, 2021
   The Client Advocate
   Direct point of contact
   A technical member from the product team who is familiar with your
   environment and product usage, and facilitates your success.
   • Understands your goals, challenges and
   business strategies.
   • Represents your voice on HCL Software
   planning sessions and roadmaps.
   • Focuses on your success and helps you
   obtain the most value from the product.
   • Provides you with knowledge and access to
   offerings and initiatives.
   • Meets with you on a regular cadence.
   

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6. Let’s Connect O-N-L-I-N-E March 16, 2021
   Building Lasting Relationships
   The HCL Client Advocacy Program offers you
   these opportunities and benefits:
   • Discussions of your product usage and deployment
   successes and challenges.
   • Essential feedback with Product Management,
   Support, Development and Sales.
   • Direct interaction with product feature teams
   according to your needs.
   • Proactive communication on product news, updates,
   and related events, webinars.
   • Help with requirements for services engagements or
   advanced support needs.
   

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7. Let’s Connect O-N-L-I-N-E March 16, 2021
   How You Make A Difference
   § Amplify marketing messaging directly with
   customer relationships
   § Identify contacts for Analyst reviews
   § Participants for Blogs, webinars, speakers,
   § Procure References
   § Ensure HCL Customers have
   consistent care
   § Intro to buying resources
   § Identify new opportunities
   § References
   Customer
   § Awareness of potential Escalations
   § Direct relationship & insights with
   customer
   § TechNote input
   § Direct access to customer use cases
   § Sponsor users
   § Direct access to customer use cases
   § Sponsor users
   § Roadmap validation
   § References
   § Participants for Blogs, webinars,
   speakers, etc
   § Direct access to customer use cases
   § Sponsor users
   § Identify new opportunities
   § Maintain consistent post-care
   

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8. Let’s Connect O-N-L-I-N-E March 16, 2021
   

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9. Let’s Connect O-N-L-I-N-E March 16, 2021
   Take Your Business To The Next Level
   The Client Advocacy relationship will facilitate a
   response to all product questions or concerns,
   and ensure you receive the most current product
   information and learn of opportunities to impact
   your product success.
   SIGNUP NOW
   https://www.hcltechsw.com/resources/client-advocacy
   

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10. $10 BILLION ENTERPRISE | 159,000 IDEAPRENEURS | 50 COUNTRIES
    WATCH THE FILM
    

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