In recent years office workplaces have evolved from primarily physical employer-owned premises to hybrid settings where some employees work at the employer’s premises and others work remotely. The recent growth in hybrid and remote working, which intensified during and following the COVID-19 lock-downs, means that enterprise collaboration tools and systems have become even more important in organisations. However, many of the resulting ‘quick-fix’ solutions for Enterprise Collaboration are formed from patchworks of tools that may not provide a viable solution in the long run and will need to be redesigned if organisations are to achieve the desired benefits. In this presentation, we summarise our recent work with user organisations and provide a structure for thinking about an organisation’s collaborative working and collaboration software requirements. We offer insights into building the technology solution for a performant Enterprise Collaboration Platform that fulfils the needs of a user organisation in the long-term.