Building an established Social Intranet at KOSMOS

"In this session we will share insights on how we have helped our customer KOSMOS to beautify and rebuild their HCL Connections Communities.
Improvements were made by integrating other tools and solutions into Communities or by supporting Community managers when starting a new Community and making sure they used the best components for the needs of the audience.
With the integration of HCL Leap applications into Connections, we also made sure that the missing piece of workflows or forms is an issue of the past.
In this non-technical session you will also hear from the customer about how the users reacted to the changes."

Transcript

1. The long journey of KOSMOS to an established Social Intranet
2. Agenda - Introduction Sandra Bühler & Olaf Braun - What drives Kosmos - Why do we use Connections - Questions 2
3. Introduction Sandra Bühler & Olaf Braun 3
4. Sandra Bühler Belsoft Collaboration AG
5. Sandra and Kosmos a long expensive relationship
6. Olaf Braun CIO Franck-Kosmos Verlags-GmbH 6 CIO KOSMOS - KOSMOS IT Strategy - Launching Vertragsmanagement - PoC PIM - Launching CRM - Internal Suppot Prozess (ITIL) - DSO 2021 - 10
7. Olaf Braun CIO Franck-Kosmos Verlags-GmbH 7 2015 - 12 Programm Manager adesso SE - Launching MS 365 NRW.Global Business - Dev. + Operation BAKIS Landscape Deutsche Bundesbank
8. Olaf Braun CIO Franck-Kosmos Verlags-GmbH 8 2013 - 11 Founder + CEO 1Buch GmbH
9. Olaf Braun CIO Franck-Kosmos Verlags-GmbH 9 1990 - 02 Offsetprinter
10. What inspires Kosmos 10
11. Marken-Portfolio
12. Marken-Erlebnis BUCH APPS GAMES WEBINARE AR / VR GAMES SPIELE KINO LIVE EVENTS HÖRSPIEL MERCHANDISING CONTENT SALES MARKETING.TV EXPERIMENTIEREN BESCHÄFTIGEN WEBPAGES AUDIO STREAMING ESCAPE ROOMS E-Books PRODUKT- MARKE ONLINE-KURSE
13. KOSMOS Facts & Figures 2022 13 Über 500 Lieferbare SKUs Employees 300 Years of Success 200 Writers 700 deliverable products >2500 Available in 77 countries International Licence and Distribution Partners 199 77
14. KOSMOS Growth 1990 - 2021 14 1990 2000 2010 2020 2021 Development of Turnover 100 Mio. EURO
15. Why do we use connections … and how 15
16. Initial Situation 16 • Meeting + protocolls + storage on file server + E-Mail distribution lists à Information is in mail or in Attachment (one reader) • One to one communication via mail • Small interaction between book + game + experimental Kits • No classical project manager role „Either everybody cares or nobody cares“
17. Why do we use connections? 17 Why? Finding Know-how (persons & groups) High security standards Work easily with external partners To share, comment and discuss ideas together Organise activities of individuals and groups at a platform Making knowledge centrally available Use, share, and edit office documents always have the current version of office documents
18. Who are the stakeholders? 18 • Work with HCL Connections, know the functions + advantages • Collaboration with internal + external partners Promoter Neutral • Do not work collaboratively or agilily • Collaboration with internal + external partners Critics • Usually come from the MS 365 environment - missing functions + user experience • Do not engage much with HCL Connections
19. Kosmonet – our concept 19 • Kosmonet – „Connection“ is our collaboration hub for everyone and everything • Open system in which everyone can and should work (but does not have to!) • No restrictions for creating communities • Initial training starting in 2016, a few follow-up trainings • Since 2022 for every new employee – during „KOSMOS Welcome Day“ • There are no trained community managers • There are many "standard communities" ... which are not "nice" and which do not make use of the features of Connections
20. Presentation of the existing community Idea generation with Belsoft Joint discussion Implementation of a pilot by Belsoft Continuing in the department Solution 20 • Building some lighthouse communities with external consultants from Belsoft • Lighthouse Communities are: • IT support, • HR, Cockpit sales and toys • Integrate new features • any third party application into Kosmonet • Digital workplace
21. Functionality (sense and non-sense) 21
22. Positioning of Content 22
23. Communities and Boards 23
24. Best practice IT Community 24 • Idea of a central point for communicating all topics from IT to the company, for feedback from the company to IT and as a self- service portal • first stop for digital issues … before moving on to the ticket system, project application, etc.
25. Using "Highlights" Overview 25 Documentation in Wikis, with the use of links to many videos
26. Using "Highlights" Overview 26 Automatically generated Top 10 of the topics
27. Using "Highlights" Overview 27 Ideation Blog, Calendar, News and People
28. Third-party application integration (with Domino Leap) 28
29. Next steps 29 • Building up digital workplace • Hub for main applications • Incl. rights & roles for applications • „Notifier“ for urgent + important messages • No E-Mail to everyone • Engagement Center (Intranet) • „Beautifying“ the communities
30. Thank you for your questions 30
31. Standort Stuttgart: Franckh-Kosmos Verlags-GmbH & Co. KG Herbig – Nymphenburger – Belser Standort München: United Soft Media Verlag GmbH München Verlag LangenMüller International: Thames & Kosmos, LLC | Providence, USA Thames & Kosmos, LP| Kent, UK Standort Wien: Amalthea Verlag 31