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Building an established Social Intranet at KOSMOS

LetsConnect
November 01, 2022

Building an established Social Intranet at KOSMOS

"In this session we will share insights on how we have helped our customer KOSMOS to beautify and rebuild their HCL Connections Communities.
Improvements were made by integrating other tools and solutions into Communities or by supporting Community managers when starting a new Community and making sure they used the best components for the needs of the audience.
With the integration of HCL Leap applications into Connections, we also made sure that the missing piece of workflows or forms is an issue of the past.
In this non-technical session you will also hear from the customer about how the users reacted to the changes."

LetsConnect

November 01, 2022
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Transcript

  1. The long journey of KOSMOS
    to an established Social Intranet

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  2. Agenda
    - Introduction Sandra Bühler & Olaf Braun
    - What drives Kosmos
    - Why do we use Connections
    - Questions
    2

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  3. Introduction
    Sandra Bühler & Olaf Braun
    3

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  4. Sandra Bühler
    Belsoft Collaboration AG

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  5. Sandra and Kosmos
    a long expensive relationship

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  6. Olaf Braun
    CIO Franck-Kosmos Verlags-GmbH
    6
    CIO KOSMOS
    - KOSMOS IT Strategy
    - Launching Vertragsmanagement
    - PoC PIM
    - Launching CRM
    - Internal Suppot Prozess (ITIL)
    - DSO
    2021 - 10

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  7. Olaf Braun
    CIO Franck-Kosmos Verlags-GmbH
    7
    2015 - 12
    Programm Manager
    adesso SE
    - Launching MS 365
    NRW.Global Business
    - Dev. + Operation
    BAKIS Landscape
    Deutsche Bundesbank

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  8. Olaf Braun
    CIO Franck-Kosmos Verlags-GmbH
    8
    2013 - 11
    Founder + CEO
    1Buch GmbH

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  9. Olaf Braun
    CIO Franck-Kosmos Verlags-GmbH
    9
    1990 - 02
    Offsetprinter

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  10. What inspires Kosmos
    10

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  11. Marken-Portfolio

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  12. Marken-Erlebnis
    BUCH
    APPS
    GAMES
    WEBINARE
    AR / VR GAMES
    SPIELE
    KINO
    LIVE EVENTS
    HÖRSPIEL
    MERCHANDISING
    CONTENT
    SALES
    MARKETING.TV
    EXPERIMENTIEREN
    BESCHÄFTIGEN
    WEBPAGES
    AUDIO
    STREAMING
    ESCAPE ROOMS
    E-Books
    PRODUKT-
    MARKE
    ONLINE-KURSE

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  13. KOSMOS Facts & Figures
    2022
    13
    Über 500 Lieferbare SKUs
    Employees
    300
    Years of Success
    200
    Writers
    700
    deliverable products
    >2500
    Available in 77 countries
    International Licence and
    Distribution Partners
    199 77

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  14. KOSMOS Growth
    1990 - 2021
    14
    1990 2000 2010 2020 2021
    Development of Turnover
    100 Mio. EURO

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  15. Why do we use connections
    … and how
    15

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  16. Initial Situation
    16
    • Meeting + protocolls + storage on file server + E-Mail distribution lists
    à Information is in mail or in Attachment (one reader)
    • One to one communication via mail
    • Small interaction between book + game + experimental Kits
    • No classical project manager role
    „Either everybody cares or nobody cares“

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  17. Why do we use connections?
    17
    Why?
    Finding Know-how
    (persons & groups)
    High security standards
    Work easily
    with external partners
    To share, comment
    and discuss ideas together
    Organise activities of individuals
    and groups at a platform
    Making knowledge
    centrally available
    Use, share, and edit office documents
    always have the current version
    of office documents

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  18. Who are the stakeholders?
    18
    • Work with HCL Connections, know the functions + advantages
    • Collaboration with internal + external partners
    Promoter
    Neutral
    • Do not work collaboratively or agilily
    • Collaboration with internal + external partners
    Critics
    • Usually come from the MS 365 environment - missing functions + user experience
    • Do not engage much with HCL Connections

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  19. Kosmonet – our concept
    19
    • Kosmonet – „Connection“ is our collaboration hub for everyone
    and everything
    • Open system in which everyone can and should work (but does
    not have to!)
    • No restrictions for creating communities
    • Initial training starting in 2016, a few follow-up trainings
    • Since 2022 for every new employee – during „KOSMOS Welcome
    Day“
    • There are no trained community managers
    • There are many "standard communities" ... which are not "nice" and which do
    not make use of the features of Connections

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  20. Presentation
    of the existing
    community
    Idea generation
    with Belsoft
    Joint
    discussion
    Implementation
    of a pilot by
    Belsoft
    Continuing in
    the
    department
    Solution
    20
    • Building some lighthouse
    communities with external
    consultants from Belsoft
    • Lighthouse Communities are:
    • IT support,
    • HR,
    Cockpit sales and toys
    • Integrate new features
    • any third party
    application into Kosmonet
    • Digital workplace

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  21. Functionality (sense and non-sense)
    21

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  22. Positioning of Content
    22

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  23. Communities and Boards
    23

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  24. Best practice IT Community
    24
    • Idea of a central point for communicating all topics from IT to the
    company, for feedback from the company to IT and as a self-
    service portal
    • first stop for digital issues … before moving on to the ticket
    system, project application, etc.

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  25. Using "Highlights" Overview
    25
    Documentation in Wikis, with the use of links to many videos

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  26. Using "Highlights" Overview
    26
    Automatically generated
    Top 10 of the topics

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  27. Using "Highlights" Overview
    27
    Ideation Blog, Calendar, News and
    People

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  28. Third-party application integration (with Domino Leap)
    28

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  29. Next steps
    29
    • Building up digital workplace
    • Hub for main applications
    • Incl. rights & roles for applications
    • „Notifier“ for urgent + important messages
    • No E-Mail to everyone
    • Engagement Center (Intranet)
    • „Beautifying“ the communities

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  30. Thank you for your questions
    30

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  31. Standort Stuttgart:
    Franckh-Kosmos Verlags-GmbH & Co. KG
    Herbig – Nymphenburger – Belser
    Standort München:
    United Soft Media Verlag GmbH
    München Verlag
    LangenMüller
    International:
    Thames & Kosmos, LLC | Providence, USA
    Thames & Kosmos, LP| Kent, UK
    Standort Wien:
    Amalthea Verlag
    31

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