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Future of Dining Through LINE API

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Avatar for LINE Developers Thailand LINE Developers Thailand
September 07, 2022
Technology
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Future of Dining Through LINE API

Avatar for LINE Developers Thailand

LINE Developers Thailand

September 07, 2022
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Transcript

  1. Pongsakorn Teeraparpwong (A) CTO & Co-founder, Hato Hub Future of

    Dining Through LINE API

  2. • Current Dining Experience • Future of Dining Experience •

    Case Study: Hato Digital Dine In • Beyond Dining Agenda

  3. Current Dining Experience

  4. Customer Pain Points Order please! Check please! Where is my

    food !?! COVID? Physical Menu Cash

  5. Restaurant Pain Points Staff management Order management Cash management

  6. Future of Dining Experience

  7. LINE Platform Why LINE? Highest adoption in Thailand no need

    to install new app / register Rich development ecosystem LIFF, messaging, rich menu, etc. LINE Official Account

  8. Digital Dine In CASE STUDY

  9. Empower F&B to thrive in digital age

  10. Platforms and services, designed to grow F&B businesses, fast!

  11. Digital Dine In CASE STUDY

  12. Scan QR https://liff.line.me/... automatically opens LINE app

  13. Certified Provider adding/unblocking friend as default option Hato Kitchen Hato

    Kitchen test Hato Kitchen Provider: Hato Hub Dine In Co., Ltd.

  14. Ordering

  15. Ordering

  16. Ordering

  17. Ordering

  18. Ordering

  19. Payment

  20. Payment

  21. Payment

  22. Done!

  23. Customer Pain Points Order please! Check please! Where is my

    food !?! COVID? Physical Menu Cash

  24. Restaurant Pain Points Staff management Order management Cash management

  25. Tech stack AWS Lambda S3 web hosting API Gateway liff

    sdk js line-bot-sdk-go

  26. Tech stack AWS Lambda S3 web hosting API Gateway Restaurant

    Staff Restaurant Kitchen

  27. This is just the beginning…

  28. Demographic Food preference Social behavior Location Time Payment method Customer

  29. Customer Data Platform (CDP) Segmentation Predictive Insight LINE SMS Social

    Media Customer Data

  30. Personalized Dining Experience through AI and ML Automated Marketing Campaign

    Egg omelet with ham Egg omelet with ham Food Recommendation Egg omelet with ham

  31. Dine-in Delivery through LINE OA Delivery through platforms Social Media

    Phone Omni-Channel Seamless experience across all touchpoints
  32. None

  33. We are hiring! [email protected] Interested in HatoHub? [email protected] https://www.hatohub.com