Future of Dining Through LINE API

Transcript

1. Pongsakorn Teeraparpwong (A) CTO & Co-founder, Hato Hub Future of Dining Through LINE API
2. • Current Dining Experience • Future of Dining Experience • Case Study: Hato Digital Dine In • Beyond Dining Agenda
3. Current Dining Experience
4. Customer Pain Points Order please! Check please! Where is my food !?! COVID? Physical Menu Cash
5. Restaurant Pain Points Staff management Order management Cash management
6. Future of Dining Experience
7. LINE Platform Why LINE? Highest adoption in Thailand no need to install new app / register Rich development ecosystem LIFF, messaging, rich menu, etc. LINE Official Account
8. Digital Dine In CASE STUDY
9. Empower F&B to thrive in digital age
10. Platforms and services, designed to grow F&B businesses, fast!
11. Digital Dine In CASE STUDY
12. Scan QR https://liff.line.me/... automatically opens LINE app
13. Certified Provider adding/unblocking friend as default option Hato Kitchen Hato Kitchen test Hato Kitchen Provider: Hato Hub Dine In Co., Ltd.
14. Ordering
15. Ordering
16. Ordering
17. Ordering
18. Ordering
19. Payment
20. Payment
21. Payment
22. Done!
23. Customer Pain Points Order please! Check please! Where is my food !?! COVID? Physical Menu Cash
24. Restaurant Pain Points Staff management Order management Cash management
25. Tech stack AWS Lambda S3 web hosting API Gateway liff sdk js line-bot-sdk-go
26. Tech stack AWS Lambda S3 web hosting API Gateway Restaurant Staff Restaurant Kitchen
27. This is just the beginning…
28. Demographic Food preference Social behavior Location Time Payment method Customer
29. Customer Data Platform (CDP) Segmentation Predictive Insight LINE SMS Social Media Customer Data
30. Personalized Dining Experience through AI and ML Automated Marketing Campaign Egg omelet with ham Egg omelet with ham Food Recommendation Egg omelet with ham
31. Dine-in Delivery through LINE OA Delivery through platforms Social Media Phone Omni-Channel Seamless experience across all touchpoints
33. We are hiring! jobs@hatohub.com Interested in HatoHub? info@hatohub.com https://www.hatohub.com